- Report: #1232830
Complaint Review: Cox Communications - Nationwide
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Cox Communications
Nationwide, USA
Web:
www.cox.com
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Cox Communications Cox's Fraudulent Billing Schemes Atlanta Georgia Nationwide
I signed a 2-year agreement at a "Locked Rate" on April 8, 2014, for service to be installed and activated on April 30, 2014. The monthly charges were "locked and guaranteed" at $202.46/month for 2 years. When the Price Lock Guarantee expires in 2016, the monthly cost would be $303.41.
Following one year of service, Cox fraudulently inflated the monthly cost to $313/month. I have all copies of emails and orders saved to PDFs. I do that with every single service due to the typical fraudulent bait and switch schemes companies pull on consumers nowadays. That seems to be the norm and companies do it deliberately, knowing that 90% of the consumers fail to battle it.
I attempted to contact Cox via phone and get them to fix the problem. The service was so awful. There is no such thing as customer service with Cox; it does not exist. I spent hours and numerous calls trying to resolve this issue; getting angrier every minute.
I was transferred to a "supervisor" who was to resolve the issue. That person was awful and refused to fix the problem, stating that she cannot give me any cheaper plan. I had to explain to her that I don't need a cheaper plan, I simply need for Cox to comply with the law and stick to the binding agreement they entered into on April 8, 2014. It's a 2-year agreement.
I don't care what new policies Cox may have at this time; it's irrelevant to the agreement I have with Cox. The service rep was awful. They are the reason people steer clear from dealing with services and order everything online. There's a reason all customer service jobs are becoming extinct and more reps becoming unemployed every day.
The "supervisor" told me there was nothing she could do or would want to do and I would have to go into the store to resolve. That is so unacceptable and explains why she has the low wage, zero-skill job she has.
I was so angry, I printed all the documents from last April and went into the local store. The guy was helpful and agreed 100% with me that I should not have been charged the new illegal rate. He credited my account $104 and told me that I will need to return every month for them to credit it each time. I told him that it was unacceptable and needs fixed. I should not have to waste my time making trips to Cox to fix something that should have never happened.
He agreed and stated that his boss was gone for the day and will be informed of said matter tomorrow.
I get home, log into the account, only to find that I now owe $104. I am really getting fed-up with this.
