- Report: #1207699
Complaint Review: Cox Communications - Atlanta Georgia
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Author Confirmed
Why?
Cox Communications
Atlanta, Georgia, USA
Phone:
866-961-0027
Web:
http://www.cox.com/residential/home.cox
Categories:
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Cox Communications Cox Cable Bait & Switch and If It Can Be Screwed Up, They Will! Atlanta Georgia
It took three phone calls to correctly place our initial order for service at a new house because the first two sales people got it wrong.
The tech who came out for installation whined and cried and lied until I finally waved my hand at him and told him to leave. He said that drilling holes in our floors or walls would cause our new home warranty to be defunct (lie); that we would have ugly cables hanging along the exterior of our house from the top floor, "If you don't care..." about what our house looks like (lie); and then he told us that Direct TV is wireless and we might want to go that route (God, how I wish we had listened to this imbecile).
I contacted Cox numerous times about installation not occurring because of Goober, left three messages at the local office, and no one called me back. Finally, through a national number, I reached someone during the week.
The second tech who came out did not finish the installation. He left his card and said to call him to complete the installation, blaming the wet weather. "Mike" then promptly disappeared. For good. Would not take or return phone calls.
The third tech who came out to finish installation said that Cox had not communicated properly and had not scheduled technicians familiar with new installation. Doh!
Since cable TV and Internet were installed, we have had techs out at least three times during a 30-day period due to poor TV reception.
They have yet to bury the cables they left strewn along our driveway 30+ days ago. I place a service order for them to come out and bury them, and magically that order never gets into their system. WTH is going on with this company?!
Then, about 40 days after placing our order, we receive a letter that we have to contact Cox in order to "lock in" the price that was promised not only on the Internet but by the salespeople we spoke with when placing the order. When I called, of course, no one was available from Sales, so a tech person told me that my "price lock" would end in four days, but I had to talk to a Sales person, not him.
HOW CONVENIENT. WHAT COMPANY ADVERTISES AND SELLS A LOCKED-IN PRICE AND THEN TRIES TO TELL YOU IT IS GOING TO END IN 45 DAYS UNLESS YOU CALL THEM AND SPEAK TO A SPECIFIC DEPARTMENT WHICH IS, CONVENIENTLY, NOT AVAILABLE???
I have been on the phone with this crappy company for at least 4 - 5 hours in a month's time just to straighten out their screw ups. This is HORRIBLE.
People need to report them to the FCC and every other consumer watchdog group out there. Imagine the elderly, too busy or intimidated consumers out there being taken for a ride by this crap!
