- Report: #99548
Complaint Review: Courtesy Isuzu Kia - Las Vegas Nevada
-
Author Not Confirmed
Why?
Courtesy Isuzu Kia
5800 West Sahara Avenue Las Vegas, 89146 Nevada, U.S.A.
Phone:
702-221-8000
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Courtesy Isuzu Kia rip-off! Why did the salesman tell us he could lower the sticker price by $8,000 when he couldn't? Las Vegas Nevada
This isn't a rip off report because we were never able to actually come to a deal with this dealership, just a complaint about incompetent and/or deceptive salesperson in regards to the purchase of a new 2004 Isuzu Ascender. Just another consumer warning for Las Vegas residents seeking to purchase cars from an honest and reputable dealership (please read my other rip off reports on Planet Nissan by far one of the worst consumer sales practices in the valley, Chapman Dodge phone bait and switchers, Gaudin Ford mechanical problems with cars on their lots, and Towbin Dodge won't tell you the asking price and tries to trick you on every single aspect of a sale)!
My husband visited this dealership one evening and looked at an Isuzu Ascender. He was approached by a salesperson (name unknown to me). They discussed our trade and how we could handle the high negative equity we had in our existing car. We'd only had it for 8 months, were unsatisfied with its features and performance and were just looking to see if we could get better value for our money.
The salesperson had a wonderful tale to tell my husband. In addition to the automatic $4000 rebate on new vehicles on their lot, he was also going to drop an additional $4000 off the price which made the $28,000 sticker price a mere $20,000 sale. Too good to be true? Well, things that sound that way usually are!
My husband took a few minutes to check out the Ascenders and called me at home to tell me what he'd been told. I had never actually seen an Ascender, and since the car was for me I'd like to see it and test drive it. We discussed numbers and decided it was too good of a deal to pass up. My husband sought out the salesperson to let him know he would return shortly with his family to test drive the Ascender. Even though not even 10 minutes had passed, my husband was told oh I can't make that deal. So my husband walked.
While we weren't actually ripped off, we still can't figure out why the salesman would tell us he could lower the sticker price by $8,000! What was the point of saying he could do something he couldn't? It's salespeople like this who give dealerships a bad name. We won't be returning to Courtesy Isuzu Kia for any future car needs, that's for sure, and I caution everyone who is considering it to be very careful.
On a side note, even though you may not be in the market for a Land Rover, they do have a selection of quality used cars and the salesman we dealt with (Demetrius Earthly) was a courteous, professional and pleasant individual who through no time during the process attempted to trick us, lie, or make a deal he couldn't go through with. We wish we hadn't decided to see if we could do better! The car we wanted is now sold (np surprise). Just wanted to state that not everyone out there in Las Vegas is a crook!
Educated Consumer
Las Vegas, Nevada
U.S.A.
My husband visited this dealership one evening and looked at an Isuzu Ascender. He was approached by a salesperson (name unknown to me). They discussed our trade and how we could handle the high negative equity we had in our existing car. We'd only had it for 8 months, were unsatisfied with its features and performance and were just looking to see if we could get better value for our money.
The salesperson had a wonderful tale to tell my husband. In addition to the automatic $4000 rebate on new vehicles on their lot, he was also going to drop an additional $4000 off the price which made the $28,000 sticker price a mere $20,000 sale. Too good to be true? Well, things that sound that way usually are!
My husband took a few minutes to check out the Ascenders and called me at home to tell me what he'd been told. I had never actually seen an Ascender, and since the car was for me I'd like to see it and test drive it. We discussed numbers and decided it was too good of a deal to pass up. My husband sought out the salesperson to let him know he would return shortly with his family to test drive the Ascender. Even though not even 10 minutes had passed, my husband was told oh I can't make that deal. So my husband walked.
While we weren't actually ripped off, we still can't figure out why the salesman would tell us he could lower the sticker price by $8,000! What was the point of saying he could do something he couldn't? It's salespeople like this who give dealerships a bad name. We won't be returning to Courtesy Isuzu Kia for any future car needs, that's for sure, and I caution everyone who is considering it to be very careful.
On a side note, even though you may not be in the market for a Land Rover, they do have a selection of quality used cars and the salesman we dealt with (Demetrius Earthly) was a courteous, professional and pleasant individual who through no time during the process attempted to trick us, lie, or make a deal he couldn't go through with. We wish we hadn't decided to see if we could do better! The car we wanted is now sold (np surprise). Just wanted to state that not everyone out there in Las Vegas is a crook!
Educated Consumer
Las Vegas, Nevada
U.S.A.
1 Updates & Rebuttals
Bsmeteronhigh
Henderson,Nevada,
U.S.A.
The salesman admitted he was mistaken.
#2Consumer Comment
Mon, May 26, 2008
The salesman discovered his error and mentioned it before the sales process went much further. The best negotiations and resulting sales depend upon both parties involved in the process being happy with the buying/selling equation. I'm sure the folks at the dealership try their best to build repeat business. Heck, word of mouth is the best advertising money can buy and having satisfied customers is worth the effort ten-fold. That said, I think that as decent human beings we should all take a moment to realize that no one is perfect. When I recently bought two sandwiches at a local deli, the gal behind the counter only rang up one of them. Yes, I could have walked out with a "free" sandwich. But the decent thing to do was point out the error and pay for the second sandwich--which I did (to a very surprised young lady.) At the end of the day, I knew that the error would come out of her pocket. What if she was a single mother struggling to make it? What if she had received bad news that morning and wasn't at her best? Would you have felt better if the salesperson had lost his job because of his error? He owned up to it. I suspect he apologized for the misunderstanding, too.
