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  • Report:  #306802

Complaint Review: CountryWide Home Loans - Simi Valley California

Reported By:
- Ware, Massachusetts,
Submitted:
Updated:

CountryWide Home Loans
PO Box 5170 Simi Valley, 93062 California, U.S.A.
Phone:
800-669-6607
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
Countrywide Home Loans is deceptive and conniving. We have our first and second mortgage with this loan company. We have been in foreclosure three times. We salvaged our dignity and our home the first two, but are unable to do so with the third.

Our second mortgage payments went into arrears in May of 2007 with a payment due of $300.00. It is now February 2008 and we owe $5,000 +.

We have been in contact with various staff persons throughout this foreclosure process. We have offered each time to pay them and the money was never accepted because it was not the full amount due. The reason for this is that the quote given to us was changing every five days. We were unable to keep up with the exuberant fees being attached to our loan. This past month it is rising $1,000.00 every 5 days.

We have tried to qualify for their "work out" programs but never qualifying because our debt to income ratio was too high. We were told at one point that I, being the mother of 2 kids under 8, presently working full time, needed to get a second job if we intended to keep the property. We were also told to borrow money and sell personal items. This was inappropriate, degrading, and demoralizing coming from the lienholder of my mortgage.

After the press announcement that CountryWide was being sold to Bank of America, we acted. This telephone call was received very differently. We were told that our loan had been put in a "clamp" and that it was more profitable for the investors to foreclose than to work with us. We were also told that a general practice of this organization was to transfer people in excess of 5 times with the intent that the caller's frustation would peak and they would hang up. This staff person was, in our opinion, the most honest employee we have ever spoken to. He agrreed to submit our information fo the "work-out" committee for disposition.

We were initially told this process would take 5 days. We called after five days and were told it would take 15 days. After 15 days had lapsed, we again called and were told 30 days. it was at this point that I asked that we be "grandfathered" into the 15 day promise and were vehemently denied. All the while the "fees" are escalating at a rate that the average american would never be able to pay.

Countrywide is compiling a breakdown of all of these fees for us after much persuasion and discord. We were told that these are Lawyer fees, although we were never contacted by a lawyer, either by phone or mail.

I have contacted the Attorney General's office and The Consumer Protection Agency and have yet to hear any resolve.

This is immoral, unethical, and surely cannot be legal. CountryWide maintains they follow all of CA laws to the letter.

Every day our fees are accruing at a rate of approximately $200. All told, we have paid CountyWide approximately $8,000 in fees alone from the other foreclosures. Always scraping by by the skin of our teeth. It is a difficult decision to make as to whether or not we eat or have a home.

We need help!! If there is anyone who can commisserate of offer legal advice, PLEASE do so. We are looking to start or become part of a class action suit against CountryWide.

Please advise.

P and S

Ware, Massachusetts

U.S.A.


16 Updates & Rebuttals

Mary

Hephzibah,
Georgia,
U.S.A.
country wide is a scam and the law should handle them

#2Consumer Comment

Wed, October 29, 2008

My parents lost their home to foreclosure in 2006 and they were paid up to date. They never got an eviction notice but when they went to the home to get their stuff they were illegaly locked out. The home had been winterized and rekeyed. We had to call the columbia county sheriffs office and NBC augusta to witness and assist in a report on country wide. To add to this some things were missing and some damaged. Now we have gotten a letter from them stating that my parents personal info including social security numbers ect. were sold by a former employee at country wide. I want a class action suit but dont have money to fight with. I am open to any suggestions.If anyone wants to contact me please do. My report was about illegal foreclosure and illegal entry.


Debra

Apple Valley,
Minnesota,
U.S.A.
Kim has a valid point.

#3Consumer Comment

Fri, April 11, 2008

Countrywide's shenanigans are well known and universally deplored, so there's no point in flogging this particular equine mammal any more. So, setting all that aside, where is the personal responsibility involved in these cases. A combined income of 60k should, in no way, be considered adequate for a 300k house. If the lender is telling the buyer 'you can afford this' and the buyer is listening, there's definitely something wrong. Do people expect to lose jobs or spouses? No, but it happens all the time. Are people expecting to be faced with massive medical bills? No, but it happens as often as people die or are unemployed through no fault of their own. Why are these borrowers exempt from responsibility for their poor decision making? They aren't to blame for the lender's shady practices, but they are to blame for being sucked in by the hype.


Jennifer

Arnold,
Missouri,
U.S.A.
good for you Kim, but don't assume to know...

#4Consumer Comment

Thu, April 10, 2008

I'm am very happy to hear that Kim has had no problems, but please don't assume to know the circumstances of the MASSES that have been treated unfairly by Countrywide. Do people know that they will be laid off? Do people know that their spouse (the breadwinner of the family) will die unexpectedly in accident? Did I know that I would have my son 3 months early and not be able to return to work because he couldn't go to daycare and I exhausted my catastrophic insurance benefits??? The answer is a resounding NO! Let's just hope for Kim's sake that she never has any tradgedy in her life that would force her to be in a financial position which would require her to need help from her wonderful lender! Good luck to you Kim, and please, if the need ever does arrive - let us know how helpful Countrywide is for you and how wonderful they are then.....I won't hold my breath.


Kim

Southaven,
Mississippi,
U.S.A.
Has never had problems with Country Wide

#5Consumer Suggestion

Sun, February 10, 2008

I have had my loan with Country Wide for over 3 years. I have never had a problem with them. But then again, when I was hunting for my new house, I knew how much I could afford and that is the price range that I shopped in. I also knew that the adjustable rate loan looked too good to be true, and here 3 years later, sure enough it is true. And my credit is far from perfect. The main problem with all the foreclosures now is that people bought homes that were out of their range, committed to a payment that they could barely make with their current income and did not take into consideration the payment after their interest rate went up. I am sure that I will be skewered by people who respond, but just for the record: No I do not work for Country Wide, no I have never worked for Country Wide.


John

Califon,
New Jersey,
U.S.A.
Thanks for the explanation

#6Consumer Comment

Sat, February 09, 2008

Thanks Thomas as I have no idea how this stuff works.


John

Califon,
New Jersey,
U.S.A.
Thanks for the explanation

#7Consumer Comment

Sat, February 09, 2008

Thanks Thomas as I have no idea how this stuff works.


John

Califon,
New Jersey,
U.S.A.
Thanks for the explanation

#8Consumer Comment

Sat, February 09, 2008

Thanks Thomas as I have no idea how this stuff works.


John

Califon,
New Jersey,
U.S.A.
Thanks for the explanation

#9Consumer Comment

Sat, February 09, 2008

Thanks Thomas as I have no idea how this stuff works.


Naomi

Petoskey,
Michigan,
U.S.A.
Countrywide and MERS are ripping off American Middle Class by fraudulently foreclosing on property and then sueing you for amount owed.

#10Consumer Comment

Sat, February 09, 2008

Unfortunately, I have had dealings with Countrywide and Mortgage Electronic Registration Systems, Inc. Countrywide foreclosed on my property and sold it to MERS for 230,000. I am in the redemption period and will be putting my house up for sale just so MERS can't get it. Countrywide refuses to try to work with us to help us keep our home. We have $100,000 of our own money invested in this property. We bought 2.5 acres in Petoskey, MI in 2004. The acres had been split, so that it was 2 parcels. We built only on one parcel because we wanted to keep the other in case we needed to sell it for money. Our buying of this land was a whole separate deal and we paid cash. Now, Countrywide and MERS are taking all of the property. I will be speaking with an attorney who specializes in real estate law. Someone told us that it was because it is listed on the deed. Of course it was all listed, because we owned it all and paid for it all and I don't understand how a bank can take something that is not there's to take. I am going to fight for the other parcel. I need to do more investigation on MERS as well as Countrywide to build my legal case.


Naomi

Petoskey,
Michigan,
U.S.A.
Countrywide and MERS are ripping off American Middle Class by fraudulently foreclosing on property and then sueing you for amount owed.

#11Consumer Comment

Sat, February 09, 2008

Unfortunately, I have had dealings with Countrywide and Mortgage Electronic Registration Systems, Inc. Countrywide foreclosed on my property and sold it to MERS for 230,000. I am in the redemption period and will be putting my house up for sale just so MERS can't get it. Countrywide refuses to try to work with us to help us keep our home. We have $100,000 of our own money invested in this property. We bought 2.5 acres in Petoskey, MI in 2004. The acres had been split, so that it was 2 parcels. We built only on one parcel because we wanted to keep the other in case we needed to sell it for money. Our buying of this land was a whole separate deal and we paid cash. Now, Countrywide and MERS are taking all of the property. I will be speaking with an attorney who specializes in real estate law. Someone told us that it was because it is listed on the deed. Of course it was all listed, because we owned it all and paid for it all and I don't understand how a bank can take something that is not there's to take. I am going to fight for the other parcel. I need to do more investigation on MERS as well as Countrywide to build my legal case.


Naomi

Petoskey,
Michigan,
U.S.A.
Countrywide and MERS are ripping off American Middle Class by fraudulently foreclosing on property and then sueing you for amount owed.

#12Consumer Comment

Sat, February 09, 2008

Unfortunately, I have had dealings with Countrywide and Mortgage Electronic Registration Systems, Inc. Countrywide foreclosed on my property and sold it to MERS for 230,000. I am in the redemption period and will be putting my house up for sale just so MERS can't get it. Countrywide refuses to try to work with us to help us keep our home. We have $100,000 of our own money invested in this property. We bought 2.5 acres in Petoskey, MI in 2004. The acres had been split, so that it was 2 parcels. We built only on one parcel because we wanted to keep the other in case we needed to sell it for money. Our buying of this land was a whole separate deal and we paid cash. Now, Countrywide and MERS are taking all of the property. I will be speaking with an attorney who specializes in real estate law. Someone told us that it was because it is listed on the deed. Of course it was all listed, because we owned it all and paid for it all and I don't understand how a bank can take something that is not there's to take. I am going to fight for the other parcel. I need to do more investigation on MERS as well as Countrywide to build my legal case.


Naomi

Petoskey,
Michigan,
U.S.A.
Countrywide and MERS are ripping off American Middle Class by fraudulently foreclosing on property and then sueing you for amount owed.

#13Consumer Comment

Sat, February 09, 2008

Unfortunately, I have had dealings with Countrywide and Mortgage Electronic Registration Systems, Inc. Countrywide foreclosed on my property and sold it to MERS for 230,000. I am in the redemption period and will be putting my house up for sale just so MERS can't get it. Countrywide refuses to try to work with us to help us keep our home. We have $100,000 of our own money invested in this property. We bought 2.5 acres in Petoskey, MI in 2004. The acres had been split, so that it was 2 parcels. We built only on one parcel because we wanted to keep the other in case we needed to sell it for money. Our buying of this land was a whole separate deal and we paid cash. Now, Countrywide and MERS are taking all of the property. I will be speaking with an attorney who specializes in real estate law. Someone told us that it was because it is listed on the deed. Of course it was all listed, because we owned it all and paid for it all and I don't understand how a bank can take something that is not there's to take. I am going to fight for the other parcel. I need to do more investigation on MERS as well as Countrywide to build my legal case.


Thomas

Anderson,
South Carolina,
U.S.A.
If I were a lender, I would definitely have exuberant fees..... but NEVER excessive fees!

#14Consumer Comment

Thu, February 07, 2008

Usually at forclosure there is an auction where the first lienholder will bid their loan amount. Then the second lienholder must decide to bid or pass. I have seen situations where the first lienholder was being paid per the mortgage but the second lienholder had not been paid in over a year. Still, the second lienholder sat tight because there was not enough equity in the house for the second lienholder to take it into inventory, pay the first lienholder off, and then ever have any hope of recovering their money & attorney's costs. The second lienholder's strategy was to wait for a buyer and then show up at the closing and try to extract what the second lienholder was owed from the buyer. If the buyer refused, there was no closing. If the buyer has his house sold and the moving van is on the way with the buyer's household goods........ It is hard to negoiate when you are in a hopeless position. Sounds to me like OP is simply overextended and had failed to recognize the previous two forclosure crises as shots across the bow. The next volly may sink OP.


Thomas

Anderson,
South Carolina,
U.S.A.
If I were a lender, I would definitely have exuberant fees..... but NEVER excessive fees!

#15Consumer Comment

Thu, February 07, 2008

Usually at forclosure there is an auction where the first lienholder will bid their loan amount. Then the second lienholder must decide to bid or pass. I have seen situations where the first lienholder was being paid per the mortgage but the second lienholder had not been paid in over a year. Still, the second lienholder sat tight because there was not enough equity in the house for the second lienholder to take it into inventory, pay the first lienholder off, and then ever have any hope of recovering their money & attorney's costs. The second lienholder's strategy was to wait for a buyer and then show up at the closing and try to extract what the second lienholder was owed from the buyer. If the buyer refused, there was no closing. If the buyer has his house sold and the moving van is on the way with the buyer's household goods........ It is hard to negoiate when you are in a hopeless position. Sounds to me like OP is simply overextended and had failed to recognize the previous two forclosure crises as shots across the bow. The next volly may sink OP.


P And S

Ware,
Massachusetts,
U.S.A.
Countrywide Forecloses on both mortgages

#16Author of original report

Thu, February 07, 2008

Yes, they hold the first mortgage and also our home equity loan, which is presently the loan in forclosure, although both have been in foreclosure over the last year. I spoke briefly to a HUD representative in our county who said smething that made a lot of sense to me: I am the sole holder of the home equity loan, but there are three of us on the deed to the home, How can they take something solely from me, that doesn't belong to me??? Do we have a leg to stand on with this information? Countrywide agreed, so graciously, to allow us to pay $300 over our 1st mortgage per month to keep it current, so yes, technically, we are current with those payments. We feel like we are being financially raped!!!


John

Califon,
New Jersey,
U.S.A.
It's about time one of them admitted this:

#17Consumer Comment

Thu, February 07, 2008

"that it was more profitable for the investors to foreclose than to work with us." I've been saying this for a while and people tell me I don;t know what I';m talking about. There is always value in real estate. Anyway, from the story, it says that you are behind on your second mortgage. How can they foreclose on the house then if, I assume, you are current on the first mortgage? Is it because they hold both?

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