• Report:  #87966

Complaint Review: Comsumerinfo - CIC Credit Monitoring Agency - Orange California

Reported By:
- Scottsdale, Arizona,

Comsumerinfo - CIC Credit Monitoring Agency
PO Box 1909 Orange, 92865 California, U.S.A.
Tell us has your experience with this business or person been good? What's this?
In the middle of March 2004, I applied for the FREE credit report provided by Consumerinfo.com. I saw nothing stating that my account was going to be automatically billed, but made sure to cancel my account anyway.

Earlier today (04/16/2004) I recieved a phone call from the Wells Fargo Fraud Detection Agency about possible fraudulent activities to my account. I called them back and they told me CIC, or Consumerinfo.com charged my account seven (7) times. They kept charging my account but Wells Frago stopped it after seven and put a Fraud alert and block on my account. Each charge was for 79.95 totalling 559.65 in unauthorized charges to my account.

Again, I did not authorize any of these charges, nor was I aware that there were going to be any in the first place. I even made sure to cancel my account. I didn't log back into the site for weeks because I was sure I canceled it. I couldn't call the company because I get off work after their hours are closed, so I sent and email instead. I'm now awaiting a response.

The Wells Fargo Fraud Detection Agency has told me they are willing to stand behind me in order to dispute all of those charges. My bank is also standing behind me as well, willing to refund my money for any of the 6 other charges that appear. This is fine for me, but I want the initial 79.95 off my account because I wasn't aware I was going to be charged. I even canceled my account to be sure.


Scottsdale, Arizona

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish you file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 # , and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/comptroller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com

[email protected]



Don't let them get away with it.

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