- Report: #853543
Complaint Review: computer renaissance - mason Ohio
Reported By:
jerry -
mason, Ohio, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
computer renaissance
5153 bowen dr. mason, 45040 Ohio, United States of America
Phone:
513-770-3150
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
computer renaissance jacked me up mason, Ohio
to everyone:
before i purchased a $3,200-$3,800 custom build desktop pc from computer renaissance in mason OH. dave the mananger told me the pc would be set up for me to inspect when the build was finished before i took it home and it had a 30 day full refund on it. so i went ahead and paid for it. the build was finished weeks late and i also had a laptop in for repair. dave the manager called me, told me both pc's were finished and were set up for me to inspect. when i got to the shop 10mins later, both pc were in the box. i was told he didn't have time to set them up and if anything was wrong just bring them back. the desktop did not have updated drivers, it had nero also other programs installed that i told them not to put on there. i paid $750 for a video card and the colors were all grey while gaming. the video card kept kicking off and would not complete a test. while playing my favorite game the pc would freeze every 5-10 seconds. the desktop had the laptop drivers installed on it and the laptop had the desktop drivers installed on it. i called the shop and was told that there was nothing wrong with either pc and i could not bring them back to the shop. i called numerous times and went to the store to check them in for repair for 3 weeks. each time i was told by the owner and mananger that there wasn't anything wrong with the pc and that they wasn't going to look at them. i told them i wanted my money back for the desktop and was told there wasn't anything wrong with the pc as it was a new pc and i wasn't getting my money back. i have written my visa card company, the BBB and the attorney generals office. my visa card called computer renaissance and told them to give me a refund. i returned the pc and was issued a refund. i closed my visa account. a month later i was rebilled for the pc. i was told that they had to repair it and give it back to me. computer renaissance called me and told me the pc was ready for pick up. i tried several times to pick it up and each time i was told i returned it. computer renaissance resold my computer and i am being forced to pay full price for it. my bank of america visa card told me they could not do anything about it because my account was closed out. bank of america are the ones that recharged a closed account.
before i purchased a $3,200-$3,800 custom build desktop pc from computer renaissance in mason OH. dave the mananger told me the pc would be set up for me to inspect when the build was finished before i took it home and it had a 30 day full refund on it. so i went ahead and paid for it. the build was finished weeks late and i also had a laptop in for repair. dave the manager called me, told me both pc's were finished and were set up for me to inspect. when i got to the shop 10mins later, both pc were in the box. i was told he didn't have time to set them up and if anything was wrong just bring them back. the desktop did not have updated drivers, it had nero also other programs installed that i told them not to put on there. i paid $750 for a video card and the colors were all grey while gaming. the video card kept kicking off and would not complete a test. while playing my favorite game the pc would freeze every 5-10 seconds. the desktop had the laptop drivers installed on it and the laptop had the desktop drivers installed on it. i called the shop and was told that there was nothing wrong with either pc and i could not bring them back to the shop. i called numerous times and went to the store to check them in for repair for 3 weeks. each time i was told by the owner and mananger that there wasn't anything wrong with the pc and that they wasn't going to look at them. i told them i wanted my money back for the desktop and was told there wasn't anything wrong with the pc as it was a new pc and i wasn't getting my money back. i have written my visa card company, the BBB and the attorney generals office. my visa card called computer renaissance and told them to give me a refund. i returned the pc and was issued a refund. i closed my visa account. a month later i was rebilled for the pc. i was told that they had to repair it and give it back to me. computer renaissance called me and told me the pc was ready for pick up. i tried several times to pick it up and each time i was told i returned it. computer renaissance resold my computer and i am being forced to pay full price for it. my bank of america visa card told me they could not do anything about it because my account was closed out. bank of america are the ones that recharged a closed account.
