Matthew
Manchester,#2REBUTTAL Individual responds
Sun, February 13, 2005
Well, I went to the store where I purchased my Windows XP and brought with me my rebate documentation and a copy of the complaint that Charles from New York had filed on this site. The store manager gave me a $85.00 gift card with no argument at all. I got the impression that I wasn't the first person to have this problem. I have to say that I was very impressed by the store manager at the local CompUSA and the way that he stepped up and handled the situation. Problem resolved!!!
Jonathan
Santa Rosa,#3Consumer Suggestion
Fri, February 11, 2005
On issues like this where the store should have know but either did not or just didn't care, The company you bought it from are liable and should help you out. You may actually have to escalate it to at least the regional level to get the problem solves. On ads like this it normally states something to the effect of " only valid on SKU# -------" However, if the employee told you it was the one you needed then the store has to fix their own employee's mistake. Most Compusa stores that I have been to are pretty decent about stuff like this as long as you DON'T go in screaming like a raving lunatic about it. Be as polite and understanding as you can and you shouldn't have any problems. It was most likley a mistake on the employee's part. They don't always get all the important information on stuff like this.