- Report: #178974
Complaint Review: CompUSA - Columbus Ohio
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CompUSA
3749 Easton Market Columbus, Ohio, U.S.A.
Phone:
614-4284590
Web:
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CompUSA Horrible return policy, after selling BROKEN laptop to me! ripoff Columbus Ohio
Around Christmastime, me and my husband purchased a Compaq laptop with a Sempron AMD. We had the computer for just one month, before one day the entire thing wouldnt even turn on. It turns out they sold us a defective computer with a broken hardrive. Not only did they refuse to let us exchange it, they wouldnt even let us return it, and buy a more EXPENSIVE computer in its place. It was their fault that they sold us a faulty computer, and didnt give 2 sh**s when it was their own fault to help us.
After they made us take it to CompUSA's tech support, they sent it out to Hewlett Packard to replace the hardrive. When HP send the computer back to COMPUSA, the computer was STILL broken! They sent it back without even replacing any parts or even attempting to make it work. CompuUSA had to send it back, and now I sit and wait another month to see if we will ever get the computer back.
The curstomer service is terrible, and no one cares if they sell you back merchandise. This also happened to me 4 years ago with CompUSA. They sold me a faulty broken HP desktop and also refused to repair or exchange it.
Beware, never shop COMPUSA!
Maria
Columbus, Ohio
U.S.A.
After they made us take it to CompUSA's tech support, they sent it out to Hewlett Packard to replace the hardrive. When HP send the computer back to COMPUSA, the computer was STILL broken! They sent it back without even replacing any parts or even attempting to make it work. CompuUSA had to send it back, and now I sit and wait another month to see if we will ever get the computer back.
The curstomer service is terrible, and no one cares if they sell you back merchandise. This also happened to me 4 years ago with CompUSA. They sold me a faulty broken HP desktop and also refused to repair or exchange it.
Beware, never shop COMPUSA!
Maria
Columbus, Ohio
U.S.A.
2 Updates & Rebuttals
Denny
Honolulu,Hawaii,
U.S.A.
How is it CompUSA's fault?
#2Consumer Comment
Fri, March 03, 2006
If the computer was working for that month, you had it, then its not CompUSA's fault at all. Your problem is with Compaq. Did you call them via the warranty information? How can compusa know that its "defective" if it worked for a month? why do you blame CompUSA when its the manufacturer of the computer who is the ONLY one who can help you fix your computer?
Leticia
Anytown,Other,
U.S.A.
your problem seems to be with HP.
#3Consumer Comment
Thu, March 02, 2006
How can you say the Customer service is lacking when they sent your comp, to HP for service and HP didn't fix a single thing???? It seems that they are trying to get the problem fixed but HP is the one stalling. Maybe you should file this about HP. Since they are the ones ripping you off.
