Complaint Review: CompressionSale.com - Vernon Hills Illinois

During previous interactions with CompressionSale.com they provided acceptable but slow delivery service. What I have gone through for the last 4 months with them has soured me on doing any business with them ever again!  Here’s the condensed version…

November 9, 2017 12:21 PM - I submitted an exchange request to CompressionSale.com

Melissa Bright

Customer Service Team

1-800-504-7315

November 22, 2017 5:46 PM - RMA 880453 for exchange was received via email.

Melissa Bright

Customer Service Team

1-800-504-7315

November 22, 2017 - I was asked for the 2nd or 3rd time which items I wished to exchange.

Melissa Bright

Customer Service Team

1-800-504-7315

* I provided the information again.

November 24, 2017 11:19 AM - USPS #9505510553637328139217 - I returned Juzo Compression Stockings [5] for exchange.

November 27, 2017 11:42 AM - USPS #9505510553637328139217 / Compressionsale: Juzo Compression Stockings [5] for exchange was delivered to Front Desk/Reception Vernon Hills, IL 60061.

January 30, 2018 -

02:52:54 PM [Emily] Hello, thank you for your visit to our site, my name is Emily, how may I assist you?               

03:18:08 PM [Emily] Please give me a few more minutes I apologize I have a very high call volume.        Shortly afterward my chat was cut-off (closed by the operator).

January 31, 2018 -

02:48:20 PM - [Visitor] Hello Sarah, My chat conversation with Emily was closed by operator yesterday so I'm trying again to learn the status of an order.

02:58:16 PM [Sarah] It has not been processed or shipped out yet give it a couple of more days, okay?

February 22, 2018 12:47 PM (EST) -

Chat Transcript

11:29:08 AM [Olivia] Hello, thank you for your visit to our site, my name is Olivia, how may I assist you?

11:30:26 AM [Visitor] Hello Olivia, I'd like an update on an exchange order you received in Nov 2017 The original order number is 880454. I believe the return ID is 880453

11:31:49 AM [Olivia] Okay one moment

11:32:03 AM [Visitor] Thank you

11:35:55 AM [Olivia] We need to collect the exchange fee of 18.76 before we send out your products

11:36:49 AM [Visitor] How can I pay it? Can it be done online?

11:40:34 AM [Visitor] Are you still here?

11:43:27 AM [Olivia] No you need to give me the cc number with exp date and 3 digit code through here or you can call us at 847-276-2838

11:44:40 AM [Visitor] OK thanks I called and am currently on hold.

11:45:15 AM [Visitor] Bye

* I provided my credit card information.

February 22, 2018 12:59 PM (EST) - CompressionSale.com: Order #880454. Your credit card has been charged in the amount of: $18.76

February 23, 2018 - 1:33 PM  Please give us a call at 847-276-2838 in regarding your order, your payment method was failed and we need to collect some new credit card information, Thank you!

* I called and provided my credit card information again using the same card they said didn’t work the day before. 

February 23, 2018 2:39 PM - Your credit card has been charged in the amount of: $18.76.

March 14, 2018 - 

01:37:42 PM [Visitor] Hello Olivia, I'd like the status of an exchange for Order ID: #880454 RMA #880453. You guys have received the additional monies you requested but I still haven't received my exchange.

01:39:56 PM [Isabella] I will need a credit card number

01:40:13 PM [Visitor] for what reason?

01:43:38 PM [Isabella] because your order has failed when we tried to charge for the differences and or shipping of your exchange product.

* I provided a new credit card number.

01:52:10 PM [Olivia] That card has failed I need a new credit card

01:52:33 PM [Visitor] that is a new one

01:53:03 PM [Isabella] thank you one moment

01:53:36 PM [Isabella] we will process it

01:54:23 PM [Visitor] should I wait for confirmation?

01:55:29 PM [Isabella] yes you should get it within the next 4 - 7 business days

01:56:28 PM [Visitor] ok thank you

* The more I thought about it I was sure they had already received payment, so I went back through my credit card history and sure enough there was the payment "Withdrawal ****** / COMPRESSIONSALESCOM 800-5047315 IL Date 02/23/18".

March 25, 2018 9:16 AM - I sent an email to CompressionSale.com and received:

Hi I will be looking into this matter to make sure it is resolved ASAP

Melissa Bright

Customer Service Team

1-800-504-7315

March 30, 2018 1:46 PM - Five days later, I sent a follow-up email to Melissa Bright requesting status and received:

2:08 PM, Compressionsale.com Support <[email protected]> wrote:

"Manufacturing is closed we will confirm with them on Tuesday and we will get an answer form them in 48 business hours"

Melissa Bright

Customer Service Team

1-800-504-7315

Mar 30, 2018 at 1:12 PM, I wrote:

I'm going to help you out and file a complaint with the BBB.  Perhaps they can get to the bottom of this because the last thing Olivia told me was that you all were holding them there waiting for more money.  Now the manufacturer has been closed for a week?

2:16 PM , Compressionsale.com Support <[email protected]> wrote:

It's a holiday in case you missed that so they're closed today and the weekend we do not open and they take time to respond to requests but you can go ahead and go to the BBB.

Melissa Bright

Customer Service Team

1-800-504-7315

Mar 30, 2018 2:44 PM, I wrote:

Seriously, you want to place the onus on the manufacturer.  I'm so sure it's their fault that your employees are the one's responsible for the misinformation campaign I have encountered since this exchange process began in Nov. 2017.

This is the response I received on live chat on March 14, 2018 -- "01:55:29 PM [Isabella] yes you should get it within the next 4 - 7 business days".

I've been attempting to get this exchange done since November 24, 2017; which is the date I shipped the items back for exchange, so yes I am very frustrated when I am constantly given erroneous information.  All things considered, since this ordeal began, I have been more than patient.

For the record, I didn't need nor ask for your permission on how the expedite a resolution from my end, but thank you.  

 

After a multitude of emails, telephone calls and live chat sessions with CompressionSale.com, (approx. 30+ over 4 months thus far), I have come to the conclusion that they have the most maladroit and rude customer support I have ever had the misfortune to interact with.

The saga continues...

Note:  All of my future compression hosiery business will be with BrightLife Direct.  They have awesome customer support and much faster new order delivery and exchange resolution! They also provide excellent communication during the entire order/exchange process.