- Report: #1527878
Complaint Review: Colts Automotive and Diesel Repair - Prescott Valley, Prescott, Chino Valley Arizona
-
Author Not Confirmed
Why?
Colts Automotive and Diesel Repair
8333 E Pecos Dr Prescott Valley, Prescott, Chino Valley, 86314 Arizona, United States
Phone:
928-458-8264
Web:
N/A
Categories:
Business Rating:
(2)
Tell us has your experience with this business or person been good?
Colts Automotive and Diesel Repair Colten Cheney Cheney Automotive Gave him $8000 for motor rebuilt and 4 months later he returned truck with 3 engine lights and dry dipstick Prescott Valley, Prescott, Chino Valley Arizona
Report Attachments
Would give a NEGATIVE 1000 stars if possible
The worst business experience of my life. Colten told us he could rebuild and bulletproof our F450. He was very confident on the phone and excited to build a motor that would be incredible with a 100K warranty.
He told us he would have the truck done in 3 to 4 weeks just needing $8000 for parts and $3800 labor due when complete.
He also told us that he would be in constant contact and send us pictures and show us parts replaced. The truck sat for at least 3 weeks, not touched. He gave us excuse after excuse. He told us that parts were replaced but did not have old parts to show us.
We started getting worried that he spent our money elsewhere and asked him to show us invoices on parts purchased, we told him that we didn't care what he paid for parts and could black out the prices. He said he would, then he said he couldn't find all the invoices. We said OK, please send what you have and the rest later. Never received anything. His wife texted saying " We are not obligated to provide part documentation, only final invoice as well as warranty info"
Here we are 4 months later he texted us that the truck is done!
He would not add the 100K warranty on our invoice. Police were called, and he told them that we would take $1500 instead of $3800 with no warranty. We told the police that we wanted to pay the $3800 and have the warranty documented.
After 3 hours and PVPD consulting with legal counsel we left with our truck with an oil light, wrench light, and reduced power mode and no warranty noted. We checked our oil when we got home and it wasn't even registering on the dipstick.
We were more than patient and tried many times to give him the opportunity to be honest with us and work it out.
After our 3 hour ordeal picking up the truck we Googled Colten Cheney's name, we are posting screenshots of what came up.
The truck is now at a Ford Dealership, they have Colten's invoice and are going through to the motor to verify what was done or not done. We will update this post as soon as we get the report.
