- Report: #536520
Complaint Review: Colburn Electronic Controls - Marion Illinois
Reported By:
Kari -
, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Colburn Electronic Controls
1117 North Carbon Stree, #179 Marion, 92959 Illinois, United States of America
Phone:
618-964-4939
Web:
www.generatorpanels.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Colburn Electronic Controls Chris Colburn Fraud, unethical, refuse contact, repair, theft Marion, Illinois
I had contracted with Colbourn Electronics Control to repair a faulty circuit board for an Onan generator. I shipped my broken circuit board to the company and paid for the repairs to be done. I was in contact with them and they acknowledged receiving the item and said it should be repaired and shipped out the following week. After that, I am now unable to contact the company. They will not answer the phone, return email messages, and respond to mail that was sent via USPS. This has been ongoing for weeks. I have contacted the authorities are are assisting me with this matter. It has been determined that the company address is actually a drop ship from a Mail Boxes, Etc in Marion Illinois. I could care less about the repair fee because it was minimal, but I just need the circuit board returned to me. They are refusing to return the item to me. This company is a scam! Do not do business with this company or anything to do with Chris Colburn at www.generatorpanels.com
2 Updates & Rebuttals
Kari
United States of AmericaFinally.... I got an answer
#2Author of original report
Thu, December 10, 2009
Look at the lengths I had to go through to finally get this business owner to respond to my requests. For the past 3 weeks, I have telephoned and left messages on the apparent "24 hour customer service line" which is only an answering machine. I have also sent faxes and daily emails to the business owner politely asking for the status of my order. I had no reason to believe that anything was wrong, but after 3 weeks of no communication with this business...I became worried.
If this business had a problem with repairs or any delays, I would have appreciated just one email, phone call or anything stating that.... but I got nothing. Nothing until, I contacted the local authorities to file a report, reported him to the BBB, wrote this Rip-Off report and contacted a supplier that he does business with.... all in an effort to contact him. I guess it finally worked. I did not want to go through drastic means to pressure him, but he left me no other choice.
Was I just supposed to sit around and eventually wait for him to contact me? Even after he has my money and my item? When is enough, enough?
I understand the economy has affected everyone, including me.. but that is no excuse for bad business practices and poor customer service.
I don't know much about this company or it's experience at repairs, but as far as customer service goes.... it was horrible.
I hope this company takes this as a learning lesson.
Customer
CEC
Marion,Illinois,
United States of America
Unable to repair this particular board
#3REBUTTAL Owner of company
Thu, December 10, 2009
We apologize for the inconvenience. Payment was submitted through the website before the board was shipped to CEC from California for repair, which obviously extends the turnaround time from the payment date.
Due to the Thanksgiving holiday, we were closed Thurs-Mon, which obviously again added to the turnaround time for this repair.
The board was evaluated and requires parts that we cannot obtain any sooner than 2 weeks.
In the last 24 hours, we received (all from this customer) an introduction to this report, our first letter from the LA County Sheriff's Office, our first interaction ever with the BBB... in order to respond to her complaint, our first ever interaction with PayPal over the dispute they received from her, and the first call we have ever received from our Generator Supplier (not even the same brand as the board) indicating that they wanted my response to their complaint from this customer.
We are currently operating thin like many other companies currently affected by the economy, however we are strong and sustaining, and we have been performing these repair services since 1998 undergoing thousands of transactions... Regarding this particular customer, full credit has been issued and we understand their frustration, but our business is not a scam in anyway whatsoever and certainly not worthy of being posted as a warning on a consumer notice website like this.
