- Report: #1470940
Complaint Review: Clubtac.com - Sanford Florida
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Author Confirmed
Why?
Clubtac.com
4380 St Johns Parkway Sanford, 32771 Florida, United States
Phone:
1-855-258-2822
Web:
clubtac.com
Categories:
Business Rating:
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Clubtac.com N/A Very deceptive trial offer. They charge $11.95 shipping for a 14 day trial. They never mention the package must be sent back AT YOUR OWN COST! If not, you get charged $59 Sanford Florida
This is a very unethical, shady company. The only place it is stated that you must return the product at your own cost, plus no refund for the $11.95 shipping, is in the small print of the terms and conditions.
I placed my order on 11/11/18, and got the package on 11/15/18. Naturally, one would think the trial would start on the 15th... So the last day of the trial should be on the 28th. So I opened the package, and the "survival gear" included was a bunch of absolute garbage.
There were about 8 items or so, but the value of them as a whole was possibly $20, and that is being VERY generous. Also, this is right around Thanksgiving, so I was a little preoccupied with other things.
Nonetheless, I did my due diligence and emailed them on 11/17/18 with the following message: "I wanted to cancel the trial before any further charges beyond the original $11.95 are made. My order number is xxxxxxx. My email is whatever. Thank you".
Well....they didn't reply until 11/20/18 with a simple reply saying "Hello, will you be returning the crate?" I responded literally minutes later with "I wasn’t aware of needing to return the crate. I thought that was in part why it cost $12.
I will return it, I just need a prepaid shipping label and a refund of my original price please." Later that day, still the 20th, he responded with their legal jargon crap saying that the "risk-free" trial was a $12 non-refundable shipping fee, then you must pay and ship the crate back to us if you do not wish to be charged $59.
I responded shortly after.... "I’m sorry, but I wasn’t informed that the product must be sent back. Please send a prepaid shipping label and I will send it back. I would also like to have a refund for the 11.95 since it was described as "risk free”. Thank you, Jeremy.
Well, I tried calling them 3 different times over the next few days, and received recordings... Finally, the week after Thanksgiving, on 11/27/18, I spoke to a guy, who proceeded to tell me that "your 14 day trial is expired. If only you would have just emailed us to communicate that you wanted to cancel, then I could help you, but". And I said, "check your email box, I did Exactly that!" He said, "Oh, I do see you spoke with Sam, but you did not follow up".
At this point my blood is boiling. I remained calm, and just said "The trial is barely past 14 days, and it was Thanksgiving weekend. I will go ahead and pay return shipping, so another $10 or so. But please be reasonable and give me the refund of the $59 once that is done." He said "I know it was Thanksgiving, but business is business, and you are past the 14 day trial. As a courtesy, I will go ahead and cancel your membership for you......." I asked to speak to his supervisor, and he told me he was the one with the authority to issue refunds."
This company is criminally unethical and is a complete scam.
