- Report: #388906
Complaint Review: Citizens Bank - Massachusetts
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Citizens Bank
Ne Region Massachusetts, U.S.A.
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Citizens Bank/ RBS Royal Bank Of Scotland, creates overdafts when u have money in account changes deposit dates several days in future and re orders debits to make phoney overdrafts Located In New England Area Massachusetts
deposited cash at the teller in the bank on 11th of october this is 2nd or 3rd time this years this happened! the cash was immediatly reflected as available in the account as it was cash in had at the teller wndow! this happened to me before this too! 4 days later the deposit dat changed to that days date even though it was 4 days proir that money was deposited! sevel small trans actions posted between those 4 days and one large one. even after the previous 3 days those transactions were already posted and there was over 150 positive cash available suddenly the deposit date mysteriously changed still had plenty of money to cover the large debit but not sever cups of coffee now account shows 6 debits totalling under 19 dollars all bounced the almost 200 bucks in fees then shows deposit made 4 days after it was really made! the bank reversed the fee no problem as it was the banks error they did this all 3 times it happened so far as the account has never ever been overdrawn but i ask why do the trasaction change order in which they post(debits) highst first to the lowest they say you dont want a large payment like a car or morgage to be rejected so we change the posting order from largest to smallest! im like really why not id rather one item bounce thats a learger amount and pay one fee then have 7 2 dollar coffess bounce charging almost 200 bucks wouldn't you! i said you do this on purpose to maximize the most fees possible!
they say all banks do this its standard practice and many rebuttal bank employee idiots on here say same!
i didnt make mistake and really overdraw my acct. either!! they violate fdic rules because of processing errors and although they do admit it was bank error the deposit still reflects the wrong day 4 days in the future which is against fdic rules(fdic rules prohibit the changing of dates exept weekend deposits are considered the moday following the weekend or tues if that monday is a holiday even so cash at a teller window is alway immediatly available) and it still shows several overdrafts and later shows fee reversal rather than actually correcting the information properly!!! i didnt have to pay any fees but it still bothers me to look at transaction history and see several over draft in parentheses and also incorrect depoit date still to this day!
also i recently looked at another checking ccount i have with eastern bank and i just noticed that they change the order of the debits too but they change it the opposite it appears to me because the process the lowest to the highest on the same day i was amazed guess what ill soon be closing my checking with citizens and eastern bank as long as this remains the way they do it will be my primary bank from now on!
herbie
westfield, Massachusetts
U.S.A.
they say all banks do this its standard practice and many rebuttal bank employee idiots on here say same!
i didnt make mistake and really overdraw my acct. either!! they violate fdic rules because of processing errors and although they do admit it was bank error the deposit still reflects the wrong day 4 days in the future which is against fdic rules(fdic rules prohibit the changing of dates exept weekend deposits are considered the moday following the weekend or tues if that monday is a holiday even so cash at a teller window is alway immediatly available) and it still shows several overdrafts and later shows fee reversal rather than actually correcting the information properly!!! i didnt have to pay any fees but it still bothers me to look at transaction history and see several over draft in parentheses and also incorrect depoit date still to this day!
also i recently looked at another checking ccount i have with eastern bank and i just noticed that they change the order of the debits too but they change it the opposite it appears to me because the process the lowest to the highest on the same day i was amazed guess what ill soon be closing my checking with citizens and eastern bank as long as this remains the way they do it will be my primary bank from now on!
herbie
westfield, Massachusetts
U.S.A.
