Complaint Review: Circuit City - Bradenton Florida

After numerous phone call my case manager calls me. He says he talked to the company that damaged my tv and that they will pay that company for the work they failed to do, and assured me I will not be hearing from them again. Although they have told me that before. "That IST will not be in contact with me again" We will see. He said he would call the current repair company and find out what the situation is and contact me later in the day. Guess what? Thats right NO PHONE CALL. A Best Buy just opened across the street from CC this week. I may be handing out flyers and telling everyone in CC's parking lot exactly what has happened to me. Plus my wife and I happen to run a digital media retail store on the same corner. My voice will be heard. This has gone on too long. The stress is unbelievable and no one at CC gives a d**n. With all these problems I should be offered what I paid for the tv plus the 500 dollars for city advantage. The first service call for this problem was before the manufacturers warranty was up. City Advantage failed and I should be compensated for that.

A differnt repair tech came today from a different company on behalf of circuit city. This company is much more professional. They found the problem instantly. Although they found further damage to the tv that the previous techs did. My cable card slot is no longer in the tv properly. He couldn't get it fixed properly. I thought everything was fine. I was excited to see my tv on and let him go. I took a closer look and their are some really bad flaws on the tv. worse than before. I got a hold of the tech and he said he would schedule another appointment to get the other problems worked out. I was happy with that I did not expect it to go well and I thought the previous three techs from IST had done more damage than good. I got back to work and called the current repair company and told hime I was going to call CC and tell them about the problem and that I was happy with the way things were going with his company. I called CC and told them the situation and asked if they would allow the current reapair company to finish the job. They said they would take care of me. I left a message with James Holler my casemanager at CC. Not 5 minutes later I get a call from IST the previous repair company. After I had told them plainly that they were not to ever be in my house again and that they were not even to talk to me. That was Saturday when I told IST that. This is the following wednesday and he calls wanting to no what is happening with "HIS $900 PART".

The senior tech showed up "the pro" 3rd in home service call that failed to fix my tv. Twice in a row they failed to put the tv back together and left my living room a mess. They even once again left the tv in pieces like I was supposed to live with my tv on my coffe table and pieces in other places. Once again I called my case manager once again he was not their. So I called the city advantage line once again. The girl said she would exchange it but it would take up to 72hrs. I told her I would like to get it settled before that and get this mess out of my house she put me through to corporate I had to explain it again and it was made very clear to me that they were not going to exchange my tv and that I had only one incident and that I needed to talk to my case manager. Who doesn't exist because I have never talke to him. MR. unavailable. And then she was kind enough to say she would look into it tomorrow. Did I say my living room is trashed.

It has been over a month now and they finally showed up to fix my tv but they failed. They could not get it put back together. Plus they just left it on my coffee table in pieces. I called circuit city and they wont replace it. You do not get what you pay for when you shop at cc. My only recorse is to hire a lawyer. 2800 dollar investment down the tubes, Plus multiple days of work waiting for the repair guys to show up. They say I have a case manager but I have been trying to contact hime for weeks and can't. Oddly enough cc says he is the only one that can help me. A man that does not exist.

It is too early to call it a rip off. Would you rather them spray air in it vs. fix it right or get a new light engine? They may know what dust looks like so they are just playing it safe. If they would have hit it with a can of air you would have came here and complained $500 for air if the problem came back. Let them complete the job 100%. Then see if it warrants telling the world Circuit City sucks. Less than perfect "service calls" does not equal a pure rip off, especially when they are getting you a new light engine which is what I would want if I had a hint of a problem with a micro display. I do not expect you to change your opinion but my point is just as valid. You spent $500 and it already is getting you $1100 so I would say good investment. Look 80% of the people who complain on this site do it because they did not buy a warranty and blame all the manufactures problems on CC. Like I said be patient and it sounds like they are on the right path to get your set up and going with a good picture. Sure people should call back when they say or show up spot on time, but these things do tend to happen. Good luck with the issue and keep your paper work. Three failed repairs and you get everything you paid for your tv set towards another (minus the service plan).

It is too early to call it a rip off. Would you rather them spray air in it vs. fix it right or get a new light engine? They may know what dust looks like so they are just playing it safe. If they would have hit it with a can of air you would have came here and complained $500 for air if the problem came back. Let them complete the job 100%. Then see if it warrants telling the world Circuit City sucks. Less than perfect "service calls" does not equal a pure rip off, especially when they are getting you a new light engine which is what I would want if I had a hint of a problem with a micro display. I do not expect you to change your opinion but my point is just as valid. You spent $500 and it already is getting you $1100 so I would say good investment. Look 80% of the people who complain on this site do it because they did not buy a warranty and blame all the manufactures problems on CC. Like I said be patient and it sounds like they are on the right path to get your set up and going with a good picture. Sure people should call back when they say or show up spot on time, but these things do tend to happen. Good luck with the issue and keep your paper work. Three failed repairs and you get everything you paid for your tv set towards another (minus the service plan).

It is too early to call it a rip off. Would you rather them spray air in it vs. fix it right or get a new light engine? They may know what dust looks like so they are just playing it safe. If they would have hit it with a can of air you would have came here and complained $500 for air if the problem came back. Let them complete the job 100%. Then see if it warrants telling the world Circuit City sucks. Less than perfect "service calls" does not equal a pure rip off, especially when they are getting you a new light engine which is what I would want if I had a hint of a problem with a micro display. I do not expect you to change your opinion but my point is just as valid. You spent $500 and it already is getting you $1100 so I would say good investment. Look 80% of the people who complain on this site do it because they did not buy a warranty and blame all the manufactures problems on CC. Like I said be patient and it sounds like they are on the right path to get your set up and going with a good picture. Sure people should call back when they say or show up spot on time, but these things do tend to happen. Good luck with the issue and keep your paper work. Three failed repairs and you get everything you paid for your tv set towards another (minus the service plan).

It is too early to call it a rip off. Would you rather them spray air in it vs. fix it right or get a new light engine? They may know what dust looks like so they are just playing it safe. If they would have hit it with a can of air you would have came here and complained $500 for air if the problem came back. Let them complete the job 100%. Then see if it warrants telling the world Circuit City sucks. Less than perfect "service calls" does not equal a pure rip off, especially when they are getting you a new light engine which is what I would want if I had a hint of a problem with a micro display. I do not expect you to change your opinion but my point is just as valid. You spent $500 and it already is getting you $1100 so I would say good investment. Look 80% of the people who complain on this site do it because they did not buy a warranty and blame all the manufactures problems on CC. Like I said be patient and it sounds like they are on the right path to get your set up and going with a good picture. Sure people should call back when they say or show up spot on time, but these things do tend to happen. Good luck with the issue and keep your paper work. Three failed repairs and you get everything you paid for your tv set towards another (minus the service plan).

Your right I should never expect a TV tech to know anything about a new tv, and I should never expect to get a call when someone tells me thay are going to. I spent $500 dollars for the timely service by qualified technicians. I didn't get timely service and I didn't get qualified technicians. By the way I happen to have friends in the tv repair business I do know what goes through the mind of a tech when he looks at one of these tv's. When you have a discoloration it could be in the light engine but if the screen and mirror are not sealed perfectly dust can cause the same effect. Wich do you think is more likely. Pixels dying in one year or dust collecting in Florida. Keep in mind dust is still a manufacturers responibility because that area should be completely sealed. I have to wonder how many light engines were replaced when windex would have done the job.

Rip Off? To given money and get nothing in return...right? All I am trying to tell you that the new micro displays are too complicated to actually be repaired by most techs. All they have to do is see a visual issue that maybe they have seen before or agree with you to know that whole engine should be replaced or because THEY DO NOT WANT TO FOOL WITH SPENDING HOURS ON A POSSIBLE FIX they will order the whole engine to avoid mistakes and putting you out even more. You do not know how many people had 3 or more repairs before a light engine was ordered for them. These people may have not even had a picture the whole time. Handle it like an adult. You do not know anything on how these new tv's are treated in a techs mind now a days. You have not been ripped off. Your tv broke and they ordered a part. Missing a call back appointment or being late still does not qualify as a "rip off". This site is used too loose in its definition.

I would never expect a tech to have every part for every tv cc has sold. However I do expect the tech to have with him all the remote codes he may need to diagnose my problem. If a major component is wrong with my tv I would expect a short wait while they ordered the part. The fact remains That no one qualified has even looked at my tv yet. The only thing they saw when they came to my house was Ice Age. They didn't open the tv to see if anything may have been impeding light to the screen. There is another fact that remains and that is they have told me they will call in a certain time frame yet they have failed in that respect every time.

It is true the time frame and being late to the appointments is not great. Lord knows anyone who ever worked on my car always had all the answers on first look and had it fixed with the estimated time frame at the shop the same day I took it in. The truth......little can be repaired on these tv's which is why warranty is strongly suggested to the buyer. If its not just a simple bulb out....they will order a light engine 90% of the time which does cost $1100. So you will pay none of this and will have to see a discolored picture until this free repair takes place. The could try part by part to drag you along but choose to replace the entire guts after one look. Do you not see the cool side of this? Your complaint is impatiences and the fact they did not have all the parts in the truck for every set CC has ever sold. Be calm...it will get taken care of.