• Report:  #3139

Complaint Review: Circuit City Stores - Braintree Massachusetts

Reported By:
- Quincy, MA,
Sat, September 02, 2000

Circuit City Stores
250 Granite Avenue Braintree, 02184-2804 Massachusetts, U.S.A.
(781) 356-7700
Audio & Electronics Shops
Tell us has your experience with this business or person been good? What's this?
On 7-29-2000, we bought a Frigidaire dishwasher from Circuit City Store #4119, 250 Granite Avenue, Braintree, MA 02184-2804. We paid $299.24 up front and were told to expect "their delivery team" to call us to make arrangements for delivery within two weeks of the sale.

Two weeks came and went....no call from their "delivery team," "Mitchell's Install and Haul Away," of Portsmouth, Rhode Island (401) 683-6672. We called them--as Circuit City's "customer service" representative suggested--and got voice mail, nothing but voice mail, for three straight days.

I asked for a refund and they said that it'd be credited to my credit card as soon as they got the merchandise back from the (elusive) "Mitchell's." The Circuit City customer rep (some dim functionary named "Chad") indicated in a phone conversation on 8/25 that Circuit City loss prevention was "working the problem" and that he'd "be back to us." A false promise, to be sure; they have failed to return 75% of my calls to them.

On August 31st I called them again, and was told that "Chad's not in, and this matter is on our Regional Manager's desk. We'll have her call you about this."

I called once more on Saturday, September 2, and got a salesperson they must have dragged off a street corner in the 'hood. He kerpt referring to my dishwasher as a "dryer." I asked for "Chad" and "Chad" told me he hadn't heard anything and I wouldn't be likely to "until Tuesday."

By then, I'll be diming these dirtbags out to the MA Attoney General and making arrangements to take them to small claims court. Their treatment is INEXCUSABLE, their business practices EXECRABLE.

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