- Report: #337864
Complaint Review: Circuit City Stores Inc. - Independence Missouri
-
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Why?
Circuit City Stores Inc.
18701 East 39th Street S Independence, 64057-1708 Missouri, U.S.A.
Phone:
816-795-0540
Web:
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Circuit City, Circuit City Stores, Inc. 4 years wasted,3 computers,1 with 80 days of music,pornographic titles and lyrics included, still no working PC. Patience is a Virtue,this is ridiculous!! Independence Missouri
*Author of original report: Good News!!!(not)
*Consumer Suggestion: i can..
*Consumer Suggestion: i can..
*Consumer Suggestion: i can..
*Consumer Suggestion: i can..
*UPDATE EX-employee responds: What?
*UPDATE EX-employee responds: What?
*UPDATE EX-employee responds: What?
*UPDATE EX-employee responds: What?
My ex purchased two computers in december of 2003, 1 for her and 1 as a gift for me for christmas,we were separated at the time,and we never married so our last names were not the same, she also spent the extra money for extended service policies for both. a few months later the mother board went out of my E-machine,when I contacted Circuit City, I was told that since the warranty was in her name, only she could request repairs under their warranty.
I have the receipts and all the Identifying paperwork, and it was a gift.Her new love interest will not allow her to even speak to me,but I left a message asking her to transfer the warranty to my name,no reply. So I took it to a privately owned shop, they came up with enough spare parts to make it work,combining 2 computers. It worked, not well but better than it did with a lame motherboard.
A few months later I get a letter from circuit city, saying the warranty had been changed to my name,so I was honest and called them and explained about having it working but still not as good as it was.Telling them about 3rd party repair and all, they insisted they would not service it unless I had it restored to the broken condition.
So back I go to Mr. 3rd party computer repair, who by then had gone out of business, no forwarding address.I enlisted the aid of another privately owned shop, to return the p/c to its broken condition,when he opened the case, he said where is the rest, I was sick, The first private shop had taken the memory sticks out of my e-machine.Three of them at about 75 bucks per stick.Although they could have been more gracious up to this point I have no major complaint with Circuit City.
When I called back they told me they could sell me an "out of box computer", much better than what I had for just a little more than the memory sticks would cost for the e-machine, I didn't like it, but I bought the floor model, out of box special, january 8th 2008. From a salesman named Ed, who is now a manager at another store, I was now in the hands of Jerry.
After returning home and feeling great about finally having a nice computer, I hooked it all up, and to my dismay one of their salesmen had downloaded 80 days worth of music, not 80 songs, 80 days worth!! I am not a music critic, but I am an ordained minister,the vast majority of those songs had titles and lyrics that were not fit for my ears, they had sexual over tones and one of them, even talked about" her neck, her back, her female parts and her crack"!!! This is not acceptable, and I didn't even know there was any music on it.
When I did discover what was on my new computer I was livid, my faith won't allow me to type my true feelings, and I end up feeling guilty because I can't seem to forgive and forget, so I called Jerry at Circuit City, Jerry had been fired and I don't know why? Hand off to Darnell, darnell passes to his manager,can.t remember his name but when he finished talking about the fact that the P/C should have been cleaned before it was given to me he told me to bring it back and I would be given a Brand new in the box computer.and he kept his word I went back to the store was given a brand new P/C, the date? 04/05/08,What happened to their 14 day return policy?,that was almost 3 months to my calculations and they were willing to give me a brand new P/C? I bet that porn on it played a major part in that little charade!!! when I returned home, and this is nearly a 100 mile drive for me, each way. The P/C they gave me was nice so nice in fact it wasn't compatible with my monitor, because of resolution, so off I go to buy another monitor, 178 dollars later Im computing.
Now after 6 weeks the cd/dvd drive isn't recognized, adobe reader will not update or open any files and the restore process fails every time, When I called the Store to see if they could walk me through fixing whatever is wrong, they had the audacity to tell me that they had a 14 day return policy and I would have to take up repairs with the manufacturer. Funny thing is, when I returned the porn filled P/C they wrote ed's name on the receipt,and he is now a manager at another store , or so I was told, You don't suppose that no one there at the time wanted their name associated with that porn puter?
I've spent enough in time and travel expenses, not to mention actual computer related costs, like new monitors and start up processes they charged me almost 50 bucks for, I ought to be competitive with N.A.S.A., and I cant even listen to a c/d, or open some pages.
Shame on you Circuit City, have you no "code of ethics"?
Slvrwolf
warsaw, Missouri
U.S.A.
Click here to read other Rip Off Reports on Circuit City
I have the receipts and all the Identifying paperwork, and it was a gift.Her new love interest will not allow her to even speak to me,but I left a message asking her to transfer the warranty to my name,no reply. So I took it to a privately owned shop, they came up with enough spare parts to make it work,combining 2 computers. It worked, not well but better than it did with a lame motherboard.
A few months later I get a letter from circuit city, saying the warranty had been changed to my name,so I was honest and called them and explained about having it working but still not as good as it was.Telling them about 3rd party repair and all, they insisted they would not service it unless I had it restored to the broken condition.
So back I go to Mr. 3rd party computer repair, who by then had gone out of business, no forwarding address.I enlisted the aid of another privately owned shop, to return the p/c to its broken condition,when he opened the case, he said where is the rest, I was sick, The first private shop had taken the memory sticks out of my e-machine.Three of them at about 75 bucks per stick.Although they could have been more gracious up to this point I have no major complaint with Circuit City.
When I called back they told me they could sell me an "out of box computer", much better than what I had for just a little more than the memory sticks would cost for the e-machine, I didn't like it, but I bought the floor model, out of box special, january 8th 2008. From a salesman named Ed, who is now a manager at another store, I was now in the hands of Jerry.
After returning home and feeling great about finally having a nice computer, I hooked it all up, and to my dismay one of their salesmen had downloaded 80 days worth of music, not 80 songs, 80 days worth!! I am not a music critic, but I am an ordained minister,the vast majority of those songs had titles and lyrics that were not fit for my ears, they had sexual over tones and one of them, even talked about" her neck, her back, her female parts and her crack"!!! This is not acceptable, and I didn't even know there was any music on it.
When I did discover what was on my new computer I was livid, my faith won't allow me to type my true feelings, and I end up feeling guilty because I can't seem to forgive and forget, so I called Jerry at Circuit City, Jerry had been fired and I don't know why? Hand off to Darnell, darnell passes to his manager,can.t remember his name but when he finished talking about the fact that the P/C should have been cleaned before it was given to me he told me to bring it back and I would be given a Brand new in the box computer.and he kept his word I went back to the store was given a brand new P/C, the date? 04/05/08,What happened to their 14 day return policy?,that was almost 3 months to my calculations and they were willing to give me a brand new P/C? I bet that porn on it played a major part in that little charade!!! when I returned home, and this is nearly a 100 mile drive for me, each way. The P/C they gave me was nice so nice in fact it wasn't compatible with my monitor, because of resolution, so off I go to buy another monitor, 178 dollars later Im computing.
Now after 6 weeks the cd/dvd drive isn't recognized, adobe reader will not update or open any files and the restore process fails every time, When I called the Store to see if they could walk me through fixing whatever is wrong, they had the audacity to tell me that they had a 14 day return policy and I would have to take up repairs with the manufacturer. Funny thing is, when I returned the porn filled P/C they wrote ed's name on the receipt,and he is now a manager at another store , or so I was told, You don't suppose that no one there at the time wanted their name associated with that porn puter?
I've spent enough in time and travel expenses, not to mention actual computer related costs, like new monitors and start up processes they charged me almost 50 bucks for, I ought to be competitive with N.A.S.A., and I cant even listen to a c/d, or open some pages.
Shame on you Circuit City, have you no "code of ethics"?
Slvrwolf
warsaw, Missouri
U.S.A.
Click here to read other Rip Off Reports on Circuit City
9 Updates & Rebuttals
Troy
Shelbyville,Indiana,
U.S.A.
What?
#2UPDATE EX-employee responds
Fri, September 05, 2008
Circuit City bent over BACKWARDS for you! They gave you a new PC, and your right, the porn had a lot to do with it. They RARELY break the 14 day rule, but the PC should have been wiped to factory and it was not, big time fault - so you got real lucky there. You do not deserve money back for the warranty, you are the one who replaced the motherboard with another. And the "new" 3rd party tech would not have been able to help unless he had your ORIGINAL motherboard. It did not need to be BROKE per se, it just needed to have the original stuff in it.
Troy
Shelbyville,Indiana,
U.S.A.
What?
#3UPDATE EX-employee responds
Fri, September 05, 2008
Circuit City bent over BACKWARDS for you! They gave you a new PC, and your right, the porn had a lot to do with it. They RARELY break the 14 day rule, but the PC should have been wiped to factory and it was not, big time fault - so you got real lucky there. You do not deserve money back for the warranty, you are the one who replaced the motherboard with another. And the "new" 3rd party tech would not have been able to help unless he had your ORIGINAL motherboard. It did not need to be BROKE per se, it just needed to have the original stuff in it.
Troy
Shelbyville,Indiana,
U.S.A.
What?
#4UPDATE EX-employee responds
Fri, September 05, 2008
Circuit City bent over BACKWARDS for you! They gave you a new PC, and your right, the porn had a lot to do with it. They RARELY break the 14 day rule, but the PC should have been wiped to factory and it was not, big time fault - so you got real lucky there. You do not deserve money back for the warranty, you are the one who replaced the motherboard with another. And the "new" 3rd party tech would not have been able to help unless he had your ORIGINAL motherboard. It did not need to be BROKE per se, it just needed to have the original stuff in it.
Troy
Shelbyville,Indiana,
U.S.A.
What?
#5UPDATE EX-employee responds
Fri, September 05, 2008
Circuit City bent over BACKWARDS for you! They gave you a new PC, and your right, the porn had a lot to do with it. They RARELY break the 14 day rule, but the PC should have been wiped to factory and it was not, big time fault - so you got real lucky there. You do not deserve money back for the warranty, you are the one who replaced the motherboard with another. And the "new" 3rd party tech would not have been able to help unless he had your ORIGINAL motherboard. It did not need to be BROKE per se, it just needed to have the original stuff in it.
I3r4d
Knoxville,Tennessee,
U.S.A.
i can..
#6Consumer Suggestion
Tue, August 26, 2008
I can understand your frustration, most definitely. But you do have to also understand the common gist of warranties. If you (or your 3rd party) tamper with things, and by chance break something on your own, then the company shouldn't be responsible for your mishap. Also, about buying the floor model. Having pre-downloaded music on a floor model isn't uncommon. Just be thankful it wasn't worse. I wish i had more advice to help, but i think you may have over reacted a bit.
I3r4d
Knoxville,Tennessee,
U.S.A.
i can..
#7Consumer Suggestion
Tue, August 26, 2008
I can understand your frustration, most definitely. But you do have to also understand the common gist of warranties. If you (or your 3rd party) tamper with things, and by chance break something on your own, then the company shouldn't be responsible for your mishap. Also, about buying the floor model. Having pre-downloaded music on a floor model isn't uncommon. Just be thankful it wasn't worse. I wish i had more advice to help, but i think you may have over reacted a bit.
I3r4d
Knoxville,Tennessee,
U.S.A.
i can..
#8Consumer Suggestion
Tue, August 26, 2008
I can understand your frustration, most definitely. But you do have to also understand the common gist of warranties. If you (or your 3rd party) tamper with things, and by chance break something on your own, then the company shouldn't be responsible for your mishap. Also, about buying the floor model. Having pre-downloaded music on a floor model isn't uncommon. Just be thankful it wasn't worse. I wish i had more advice to help, but i think you may have over reacted a bit.
I3r4d
Knoxville,Tennessee,
U.S.A.
i can..
#9Consumer Suggestion
Tue, August 26, 2008
I can understand your frustration, most definitely. But you do have to also understand the common gist of warranties. If you (or your 3rd party) tamper with things, and by chance break something on your own, then the company shouldn't be responsible for your mishap. Also, about buying the floor model. Having pre-downloaded music on a floor model isn't uncommon. Just be thankful it wasn't worse. I wish i had more advice to help, but i think you may have over reacted a bit.
Slvrwolf
warsaw,Missouri,
U.S.A.
Good News!!!(not)
#10Author of original report
Mon, August 18, 2008
I was contacted by Circuit City's Home office, a very nice lady named Rozalind(spelled wrong no doubt), she was so very kind and apologetic, told me she was sorry that this had taken so long and gone this far,also wanted to know what I figured my loss was, I explained: 3 trips to the store, total 600 miles, 100 miles each way. approx.$150 fuel,plus the original $178 dollars for the long term service policy that was never honored, Also the price of a new computer to replace the original, $355 dollars, and the $50 dollars set up fee on the open box computer they took back. A shade over $700 dollars, she assured me that after consulting with her supervisor she would contact me and arrange to settle this. HA!! After 2-3 weeks of phone tag I finally got her to answer the phone. Circuit City sent me a card with $75 dollars on it, but it had to be redeemed at their store......about 10% of my actual loss minus the time and hassle. So on line I went, (I've sworn to never enter another Circuit City store). I found a headset with a microphone included and with shipping used most of the credit on said card. After waiting to receive the shipment, sure enough there it was, I hurried inside the house to try em out.......THEY DIDN'T WORK!!! So I called them and they arranged to replace them, minus shipping which can't be refunded, according to them. You know they are in the box, I still haven't returned them, Im tired of the anxious waiting and obvious disappointment. If you work for circuit city, don't let me know it......like I said before I am an Ordained Minister, But I am an Ordained Minister who is Plum out of cheeks to turn, and I don't want my soul to burn in eternal flames because I lose my temper with some circuit city......Whatever. Isn't them sending me the credit card some kind of admission of guilt, how can all these companies get away with abusing us and we are powerless to control their thefts, robberies,whatever title you give it, they are providing no service in my opinion.
