- Report: #76641
Complaint Review: Circuit City Advantage Program - Aventura Florida
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Circuit City Advantage Program
Circuitcity.com Aventura, Florida, U.S.A.
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Circuit City Advantage Program Extended warranty is a ripoff and a fraud Miamiaventura Florida
I bought a sony digital camera and a 3 year extended warranty. when my camera broke i didnt know how it broke so i called up and it took me forever to get through to the warranty company when i finally got connected i asked does the warranty cover water damage out of curiosity and then after i asked if i could send it in to get repaired he said no because my contract is on hold because i asked about water damage which it doesnt cover so now the only way i could send it in is by taking it to a athorized service center and get them to certify it . i always thought the circuit city customer service is better than best buy but now i know i was wrong and i will get my products from best buy
Yonatan
miami beach, Florida
U.S.A.
Yonatan
miami beach, Florida
U.S.A.
2 Updates & Rebuttals
Yontan
miami beach,Florida,
U.S.A.
still think the insurance company is a fraud
#2Author of original report
Fri, March 26, 2004
I brought the camera to the store and showed it to the manager who saw that there were no signs of water damage. He called the warranty company himself and saw that they were very stubborn. He decided to give me a replacment on the store level . He gave me a credit for the amount of the original purchase price of the camera. He also got the insurance company to give money for the warranty back. I still think the insurance company is a fraud but the manager was very nice.!!!!
David
Diamond Bar,California,
U.S.A.
Why mention water damage if it didn't have it?
#3UPDATE Employee
Wed, January 14, 2004
I don't understand why you would mention water damage to the csr if your camera did'nt have any. Just how did your camera break? As a longtime camcorder/digicam technician with CC, I've recognized that these items don't just usually "break". The majority of problems with camcorders and digicams are damage related and customer education. If taken care of properly, these items just don't breakdown. And by the way, our customer service is better than Best Buy. We bend over backwards to accomadate our customers, just short of giving away the farm. Even many damage issues are resolved at no charge (even though the service agreement states otherwise) to our customers. Your digicam extended warranty is not serviced in-house by CC as many other are and therefore any service or damaged related issues are handled by GE-Assurance, the the issuer of the contract. If your camera doesn't have water damage, I would speak to the store manager. Show him/her the camera. If no evidence exist, at least outwardly, then maybe he/she can send to our in-house service for evaluation.
