Sat, December 27, 2003
Per referral - Tested authentication which is active for CTN. Authenticated phones cannot have a cloned double capable of passing the authentication/validation process in their home market. Therefore all home charges are valid and determined to have been placed from this customer's phone. There are no Roam charges on the last two bills - no roam cloning. Reviewed FraudGuard CDR records -usage is consistent with no spikes. This account has been cleared of any possible cloning activity. I have communicated this to the customer. Please help this customer through customer care with their billing dispute. Please do not send this customer back through the Fraud Dept. for a second investigation.