Ian
Skokie,#2Author of original report
Thu, January 13, 2005
So, following on from the original complaint: We left it when Ian filed complaints with the BBB and the FTC, finally Cingular Wireless dropped the claim (after 3 months) So don't be intimidated
Luke
Ocean Springs,#3Consumer Comment
Thu, December 09, 2004
Cingular is definately not the company it used to be. A few years ago they put up a calling center in my city, and most of my friends have worked there. They have all told me that when a customer gets aggressive with them they are allowed to be rude. My best friend, who still works there, says that he was told not to "put up" with customers like that, and if there is a dispute, it's the customers fault for not reviewing the terms of the contract. If anyone else has a problem with cingular, I would suggest being nice to them at all costs. They have a section on your account where they record notes on every phone call you make to them. So when you call back and talk to a new person, the new person can read the notes that may say something like, "Customer was already told he/she can't have a refund or credit. Customer was rude and hung up."
Luke
Ocean Springs,#4Consumer Comment
Thu, December 09, 2004
Cingular is definately not the company it used to be. A few years ago they put up a calling center in my city, and most of my friends have worked there. They have all told me that when a customer gets aggressive with them they are allowed to be rude. My best friend, who still works there, says that he was told not to "put up" with customers like that, and if there is a dispute, it's the customers fault for not reviewing the terms of the contract. If anyone else has a problem with cingular, I would suggest being nice to them at all costs. They have a section on your account where they record notes on every phone call you make to them. So when you call back and talk to a new person, the new person can read the notes that may say something like, "Customer was already told he/she can't have a refund or credit. Customer was rude and hung up."