• Report:  #25647

Complaint Review: Cingular Cell Phone - Florence Alabama

Reported By:
- Rogersville, Al,

Cingular Cell Phone
Cox Creek Parkway Florence, 35630 Alabama, U.S.A.
Tell us has your experience with this business or person been good? What's this?
I purchased a family cell phone plan (2 phones - 2 different numbers)from Cingular through Sam's in Florence, Alabama. One for each child. Each phone cost $5.00 each. Used the phones 3 months when one phone was stolen from my son at work. I was out of town when he notified me so I called and ask Cingular to cut off the phone so the minutes could not be run up by the person who stole it.

When I returned, I went to Sam's and ask them to get me another phone in the same number and of I was informed they only sold new service and that I would have to visit the Cingular store on Cox Creek Parkway in Florence.

I then went to the Cingular store and they pulled up my account and informed me that another phone would cost $129.99. Also told me that because I had the phone shut off that I was charged $200. Also ask me if I had taken out insurance on the phone. I said "NO", why would anyone take out $5 a month insurance on a $25 phone?

I was not even asked if I wanted insurance anyway and think this is the biggest rip off. HELP!!!!!!!!!


Florence, Alabama

2 Updates & Rebuttals



#2Consumer Suggestion

Thu, August 01, 2002

In response to the above rebuttal. I am not involved in any way with Cingular. Cingular Wireless is not even available in Arizona. I am just a consumer making a comment.


Take some responsibility

#3UPDATE Employee

Tue, July 30, 2002

Ok, so let me get this straight...you want Cingular to give you another phone for low cost or no cost because it was stolen? How is this any fault of Cingular? If you bought a car at a discount price and it gets stolen, you don't ask the car company for another car at the same price you paid. You contact your INSURANCE company. The phone you buy with a new line of service is cheap because it is subsidized with a contract for service. Since the "replacement" phone is not going to another contract, you have to pay the retail price of the phone since they can't recoup the cost of the phone. The $25 you paid is not the retail price. Notice somewhere near the phone is says "Price with activation". On the $200 fee-Did you tell them the phone was stolen and to suspend your service or did you tell Cingular to terminate the contract or stop service to the phone? Be careful how you word it: Instead of paying $200, it might only cost you about $25 for a reconnect fee. You might have some recourse on the $200 penalty depending on the circumstances surrounding your case. However, expect to pay full price on your phone. No company would be able to stay in business if they had to replace products every time they got stolen. If your phone gets lost or stolen again, are you going to expect Cingular to give you another phone for free? Not likely.

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