- Report: #1312030
Complaint Review: Chrysler Capital - DALLAS TX Texas
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Author Not Confirmed
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Chrysler Capital
PO BOX 660647 DALLAS TX, 75266 Texas, USA
Phone:
855 563 5635
Web:
CHRYSLER CAPITAL.COM
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Chrysler Capital Santander Consumer USA CCAP AUTO LEASE LTD I WAS OVERCHARGED FOR MY REGISTRATION, HAD FALSE CREDIT INFORMATION REPORTED DALLAS TX Texas
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I purchased a lease from chrysler capital in May of 2013, and was billed wrong for my payments, through out the course of the lease. I was sent repo letters for the car when they had been taking auto pmts from my checking acct, and was never late with a pmt. I was overcharged for my car registration in 2015 and they won't issue me a refund for the overage. The leased was closed out on March 7 of 2016 and they still report it on my credit as open with a balance and won't correct it.
They also won't send me a paid in full letter to give to the credit card company to show the acct was pd off in March since I purchased the car at lease end. They up the buy price on the car and added all these other charges to my lease and never told me that these charged would be applied at lease end.
When you call the office in Tx they wouldn't transfer calls to the proper dept, they force you to deal with the office of the president which is a joke becasue these people don't know what they are doing.I get a different answer every time I call and my problems are not addressed or resolved.It's 4months later and I still don't have my refund, nor do I have a letter saying my contract is pd in full and I owe nothing, nor will they send me ledger account of my acct. They had to reboard my acct 4x to correct errors they made and its still not fixed, and I asked for am corrected copy of my ledger and they won't send it to me.
They won't transfer me to titles and registration so I can get my problem fixed, they wanted me to drive my unregistered car to DMV to pay a pmt which they shorted on my registration and on my car because they didn't pay enough money to dmv for the new resistration so I got charged a late fee, they keep putting me off and telling me they RE WORKING ON IT BUT IT'S NOT GETTING FIXED. They let my registration laspe on my car in May of 2015 so i couldn't drive it,and they wanted me to drive an unregister car to the dmv to fix their problem.
I only had the car for a yr under the new registration and was due a refund for 1 yr, because Ct has a 2 yr registration and I only had the lease for a yr. Due to a screwup with the registration pmt they made to DMV, they wanted me to fix the problem for them.
They keep escalating the problem to the presidents office but no every gets back to me with a solution.
