- Report: #1327188
Complaint Review: cherie rinkenberg - Nationwide
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Author Confirmed
Why?
cherie rinkenberg
Nationwide, USA
Phone:
18009218101
Web:
frontier.com
Categories:
Business Rating:
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cherie rinkenberg Frontier Communications SUCKS nationwide Nationwide
Frontier Communication - they are a trip and a half!! So disappointing and ridiculous....I called to ask why I pay $40 per month for a "complimentary internet upgrade".....her answer: "hmmmm...yeah...wow...interesting....um.....". "well it might be....". Okay honey...let me speak to a supervisor please. So he gets on the phone...."well...what that is...when u were with FIOS you paid $70 for that service and we've grandfathered you in at $40". Me: "Okay...so it's NOT complimentary"...." Him "well...we're saving you $30 a month". Me: "but it's NOT complimentary...I"m paying $40 a month". We went 'round and 'round ......
Me: "okay...so what is this $8 charge I'm paying for "FIOS TV UPGRADE". Him: "um...hmmmmm...welllll.....I'm not sure because we don't have access to the old FIOS billing to see what that was". Me: "So you are charging me $8 a month and you don't know for what....please take it OFF....". Him...."if I take it off it might affect one of your services or something". me: REALLY???? "I'll take the chance...take it off" Him (laughing) "okay...but I just wanted to make you aware of that".
ARE U KIDDING ME RIGHT NOW???? This company SUCKS...and we pay them $177 a month for things they cannot even tell us what they are for. pitiful.
