- Report: #1418727
Complaint Review: CEX.IO - London England
Reported By:
Joey Caldwell -
Gray, Tennessee, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
CEX.IO
London, England, United Kingdom
Web:
N/A
Categories:
Business Rating:
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CEX.IO Same as others locked out of account verified all information and a week later no response still locked out London England
It is the same story as others I wish when I started my account with them in 2014 there was more information out about them. The company only started in 2013 as a hosted mining company had a multipool called ghash.io you could buy ming power for multiple crypto currency. It was supposed to be for life. In 10/2016 this got discontinued and it seems they discontinued altcoins and stole the coins by saying get them out or we change you x every day you have this unsupported cryptocurrency stored in the account we agreed to provide for lifetime. So they just drain your account dry day by day. Then what they can't steal from you that way they will go one of two routes to make sure they keep your money. Blocking your account access under the guise of security. Even when you provide everything requested they will still delay even responding. Dont be fooled by any of their public "support" responses the reason myself and other people go to public forums is they ignore private email. I am sincerly hope this will get their attention and they will let me into my account and what is rightfully mine. Oh and their second method of keeping the currency is limiting the ability to even trasfer out. Please repost this expience anywhere you possibly can to help others avoid being scammed and losing money to con artist at CEX.IO
1 Updates & Rebuttals
CEX.IO
London,United Kingdom
We would like to help!
#2UPDATE Employee
Tue, December 26, 2017
Dear user,
We are always doing our best to ensure that you receive the services of the quality that you deserve. We are sorry about such a case, and it is unlikely that you could have got blocked without the reason. As far as I can see from the location, you are from Tennessee, and it is one of the restricted states. Unfortunately, we have no additional information and cannot help in this situation. Perhaps, if you could tell your user id or support ticket number, we would be able to assist.
