- Report: #1211166
Complaint Review: CenturyLink -
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Author Confirmed
Why?
CenturyLink
USA
Phone:
800.366.8201
Web:
www.centurylink.com
Categories:
Business Rating:
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CenturyLink Century Link Qwest Fraudulent collection account colorado springs CO - Colorado
In Feb 2013 I Deployed to another country for the Military. Prior to my Deployment I called CenturyLink to remove myself from the account and put it under my ex-wifes name. I was informed that it couldn't happen over the phone, but needed to go into the office. We then went into the office and filed the "change of responsibilty" that was needed. I then left the country.
In Dec 2014 a collections account appeared on my credit report for CenturyLink. I have spent over 10hrs of phone calls with both the collection agency they hired (AFNI) and CenturyLink, with no resolve. And that is after even going up 2 Tiers in the customer relations department.
It appears the account stayed open and being paid by my ex-wife until Dec 2013 (10 months after I left). I obviously had no idea/knowledge of this. What appears to of happened is when we went in the office to do the change of responsibility all they did was "add her" as an authorized user to the account.
I have asked over and over what could be done to rectify the mistake (whose ever they want to say it is). I keep getting told that there is nothing that can be done since it is now in collections. I even stated that mistakes happen both by business and consumers, but the difference between a repitable company and not is what they do to assist in coming to the right answer after the fact. I offered
Proof by Military orders saying I left Feb 2013
Proof of where I lived during the time the phone was still turned on Feb 2013-Dev 2013
even my ex-wife said she would notify them and say what was "supposed" to happen with the change of responsibility in Feb 2013
I even offered a copy of my divorce decree that shows our current bills at the time and it states which I am responsible for and also states antying that she incured not listed is her responsibility!
They won't accept anything, and even stated to me, that no matter what I do, they can promise me the only way it will ever be removed from my credit is if I pay it!
To me this sounds like a company who thinks they are above the law and think they can bulley individuals into either being quiet or accepting the mistake!
