- Report: #175540
Complaint Review: Cellular One-Alltel - Issaquah Washington
-
Author Confirmed
Why?
Cellular One-Alltel
2001 NW Sammamish Road Issaquah, 98027 Washington, U.S.A.
Phone:
800-635-0304
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Cellular One-Alltel Slowly ripping off our cellular minutes from us and raising pricing, but not service quality. Issaquah Washington
Now that Cellular One and Alltel are merging into one cell compnay, they have put into FINE print that our "nights/weekends" start at 9 p.m., rather than 8 p.m. as is on my contract. Once these old contracts run out, people will be loosing 60 minutes per night Mon - Fri (300 minutes per week or 1200 minutes per month!!!) yet the fees for their very POOR service is only going UP! Their actual name here in the San Angelo, TX area should be "Cellular Dropped" or "Can't Tell" because calls are nearly impossible to keep. Also, moving the time for nights/weekends to 9 p.m. only means there will be far LESS calls being placed because most folks are getting ready for BED, not "chat time". According to the company, the reason they have such poor connection service is because they don't even own any of the signal locations and are having to use those of other companies, and those calls placed by phones linked with the actual OWNERS of those signal locations "bump" the rest of us off of our phones. I nearly had an extremely valuable World Grand Champion stallion bleed to death because I couldn't even get a signal and keep it standing at my own property! And when someone tried to break into our home one day, I couldn't get a signal to call the sheriff's dept! The two most important times and I had "no service" because they were not able to supply me with a signal. I got this phone because I wanted to be able to keep in contact with another woman who worked for me. We both got Cellular One for that purpose, yet all we got was dropped call after dropped call between us. Couldn't keep a connection through a whole conversation, and usually not for more than a few seconds there for over six months. These prices are outragious when they can't provide services due to not owning any towers, and they say they can get away with it because the contract says "we do not guarentee service at all times". At ALL times I can see, but when it's a constant and DAILY thing, it's not right!
Carrie
San Angelo, Texas
U.S.A.
Carrie
San Angelo, Texas
U.S.A.
1 Updates & Rebuttals
Carrie
San Angelo,Texas,
U.S.A.
Cellular One's reply to an e-mail
#2Author of original report
Mon, February 13, 2006
I wrote to Cellular One and to Alltel with my comments I made in the original rip-off report. Cellular One did reply by e-mail, but Alltel did not. Cellular One said that my Nights would NOT move to 9 p.m. unless I took out a NEW contract with them. That still means that they are taking back 1200 minutes per month from all of those "new contracts", though, and it still seems unfair to me when cell prices are so high. Also, to those out there who have land lines -- check to see if you have what many phone companies are offering in regards to unlimited long distance programs for a lower price than any cell company gives you. OUR local phone company has a Freedom Plan that is unlimited long distance for about $40 or $50 per month, and it includes the monthly phone service in that price, not an extra $40 or $50. If you are getting a cell for the sake of unlimited long distance, check our what your local phone companies may be offering. You may want to drop your cell and get a land line. Or may want to drop your larger cell plans and go for smaller and less expensive ones. I will say that the Cellular One rep that e-mailed me was most curtious and respectful. A real PLUS to that company's P.R. in their customer service. Very unusual but some ARE out there like that afterall. My hat is off to my rep who wrote back to me.
