;
  • Report:  #2257

Complaint Review: Cavco Industries--Litchfield Division - Goodyear Arizona

Reported By:
- Marana, AZ,
Submitted:
Sun, May 14, 2000
Updated:

Cavco Industries--Litchfield Division
1366 S. Litchfield Rd #6 Goodyear, 85338 Arizona, U.S.A.
Phone:
602-925-6616
Web:
N/A
Categories:
Manufactured Home Dealers
Tell us has your experience with this business or person been good? What's this?
Hi there, my name is Tanya Wright and I reside in the Tucson, Arizona area. I would like for you to all read my story. I wrote this a year or so ago. Please feel free to contact me if you are interested in a story. I have also begun protesting the industry. Last week I protested the HUD/COSAA meeting in Phoenix, HAD A BLAST.

!!! PLEASE HELP ME !!!

August 10, 1999

To: President Bill Clinton and The First Lady

1600 Pennsylvania Ave NW

Washington, DC 20006

From: Tanya Wright

16150 W. Placita Galaxia

Marana, Arizona 85653

(520)682-6891 home

(520)616-9360 fax

Dear President Clinton and First Lady;

I am writing to you begging for your help in this totally inhuman nightmare that I as well as many others in my area are going through with what we thought was going to be our DREAM HOME.

As you probably know, Manufactured housing is becoming a big part of today's society. I can agree that the price is right for these homes however the "QUALITY" is a total different story.

The laws are changing and some have changed however they are not in any way for the consumer. There is no Consumer Protection in this industry. There are no real penalties for the manufacturer if they sell you a LEMON. However the penalty for the CONSUMER is extremely tough. We are the INNOCENT VICTIMS in this matter!

MY NIGHTMARE BEGINS: (May 1997). My husband and I decided that we were ready to take the next step in life. We had been married since 1994 and decided that we were tired of paying rent so we purchased what we thought was going to be our dream home, a beautiful 4 bedroom double wide manufactured home, already sitting on an acre of property and the manufactured date was 10/07/94 (this was the day my husband and I got married) No one had ever purchased this home prior to us therefore this was classified as a "New Home". The added bonus in my eyes was the price. We could not beat the price, considering the cost of living in Montgomery County Maryland We had moved from the Washington DC area in 1993.

The problems started immediately. I contacted the Manufacturer and had them out on several different occasions. I waited for 10 months to allow Cavco to get their act together and fix these problems once and for all. I was constantly having the same problems come back shortly after Cavco (manufacturer) was to have "FIXED" these problems. For instance, a roof leak, water damage on the ceilings, especially in the younger boys bedroom, floor humps, sinking walls, cabinet doors falling off, etc. These are only some of the items that Cavco claims they fixed. I was not getting satisfaction with the manufacturer so I then decided I needed to take the next step and contact someone with more authority

That next step was to contact my State Office Of Manufactured Housing in Phoenix Arizona. I contacted them and filed a Complaint against Cavco in March 1998. I had a State Inspection on three separate occasions during 1998.

I have not been to pleased with any of these verifications / inspections.. I felt like a complete idiot at this verification, I was told by the State Verifier (Dennis Butzen) that a lot was my responsibility to fix such as the trim pulling away from the ceilings after only living in the home a few days, the walls separating was another homeowner responsibility right from the go, this is a few things said in regards to homeowner part. The only items that were verified were the ones that you could see real good, such a cabinet door being missing because they fell off the hinges, or a floor hump in the kitchen because you would practically trip over it, or a very obvious water stain on the ceiling(again only some).

Some of the first verification list was what I thought was fixed prior to the verification, at which time I would state that the item appeared to be fixed. However Mr. Butzen did state some time during the first verification that if I ever experienced a problems with items either verified to be fixed or previously fixed that are on this list that the manufacturer or responsible party must fix. I was also told by Mr. Butzen to sign off when the work is fixed because it is to remain fixed. After going round and round with the State. I decided it was once again time to contact someone higher up than them.

I contacted a Mrs. Barbara Duffitt with HUD in Washington DC for the first time back in May of 1998, to let HUD know how disappointed I was with the way my first State verification went, and see if someone could help. I have written numerous other people in the HUD office there in DC since May 1998 only to be told that I need to go back through my State.

I have tried to explain on more than one occasion that the State has always done very little to help the consumer with regards to the manufactured housing industry. At times I can get someone from HUD to contact the State and start questioning why I am constantly writing to them and asks them to please investigate, however majority of the time I am being told that I need to contact them again.

I then contact the State again only to be told now that my file is closed as far as they are concerned and that they too have no authority in this matter. When I question why my file has been closed? The State says that it is because I signed off on these items and they can not do anything about the way my home has been destroyed thanks to Cavco. I try to explain how I was told it is to remain fixed and if I did not sign off when work was supposed to have been done correctly that I would be considered uncooperative. Needless to say the State does not care. On a few but a very few occasion I have been able to get the State re-involved on a extremely minimal level to write and tell Cavco to come take a look at this problem. This occurs after I bother HUD to much though. After Cavco comes back out and states one thing to me they write something totally different to the State and the State then again gets out of it. Some of the vicious lies Cavco states about their customers are enough to make you cry.

Cavco has gone as far as to state that I have no problems, but yet I have over 100 problems listed on the first list that I sent to the State of Arizona (copy enclosed).

Since I purchased a level and learned how to use one only recently and since Cavco has been out here on numerous occasions removing floor humps, jacking up my walls, fix the roof etc.

They have created and I can now prove a whole new list of problems, such as numerous rafters/trusses coming down out of the ceiling throughout home, cracks in ceiling where the rafters are coming down, some up to three feet long, these items are new, old as well as new floors humps throughout the home, a camel hump and dips on the roof of my home, I have circuits that keep on tripping and still that same ole roof leak, I can prove that my kitchen floor from the refrigerator to the back of the home goes downhill, I can now prove that the marriage wall where the two sides of the home are attached is totally twisted, I can put the level on the wall and get my forearm between the level and the wall (only to name a few)(list enclosed).

This list doesn't even touch any cosmetic items, such as using a tiny piece of trim that is totally different looking than all the rest, or the cheap trim around the windows that the paper backing comes off if you wash your window sills, etc.

Cavco also claims that because I signed off on the item that I have no problem. I have been told some real off the wall stuff from Cavco, such as my cabinets do not have a long shelf life, that I need to place cooler covers on the coolers every time it rains, these dag gone coolers are on my roof! I could go on and on with the ridiculous things I have been told but I won't.

I have children that are not happy with the way they must live in this unsafe home. They have watched me cry on numerous occasions about a home that was to be a very important part in our lives. My three year old is terrified to sleep in his bed in his room because he has a rafter coming down right over his bed. I can not re-arrange this room any other way to get the younger boys beds from under this hazard that is going to come down and seriously injure and or kill someone in this home. Every room in the home has a rafter or two coming down and some rooms have more. My oldest boys ceiling has a three foot crack in it where the rafter is coming down. I am able to re-arrange his room and get him from being totally under it.

I am not the only one with problems, heck I'm not the only unhappy Cavco owner. There are numerous people unhappy with the industry, a lot of people do not know what to do when they have tried to get things done through the manufacture.

My feeling on this matter is that no one will admit that just possibly Cavco made a Lemon home and that the State and HUD allowed a FLAWED product through. I would not of been so angry if they would of taken care of this matter way back when, but now it's all a great big game to the industry and it's the homeowner that LOSES!

Everyone tells us (the homeowner) that we need to hire a lawyer. You all do not understand that the majority of us are at poverty or fixed income. For instance, my husband and I work We do not make a whole lot of money, however we manage to make ends meet and raise our three young children by the grace of the good lord above. We do not have money to fork out on attorney fees and still pay our normal bills.

There are however a lot of the elderly purchasing these Manufactured Homes, and they must live off retirement or Social Security.

We either can not afford to take further action or some people do not even know what to do as far as contacting the State Agency that is suppose to be looking out for the consumer.

The result of this tragedy is that this industry appears not to be doing anything wrong, and the innocent homeowner is up to there eyeballs and beyond in debt and disappointment.

We are treated as if we were SCUM, and are thought of as people who are looking for something for nothing. I am enclosing a few letters that I have written along with my problems and a sheet on Workmanship Standards that the State of Arizona gave me that have not been followed. Myself and another gal are trying to start an organization to get the word out to the Consumers that this is indeed happening. I am also sending you a copy of our pamphlet.

I have also contacted the Congress, State Representatives, State Governor, etc. and again I am told that no one can help us. I am again enclosing a few letters written to these individuals. It is really sad to think that it is going to take a family member getting seriously injured and or death of a family member for anyone to understand the severity of these problems with Manufactured Homes.

I strongly feel if I (we)the consumer knew that we needed to be home builders to prove that we have weird things going on that are very obvious, some sort of tough penalties and a Government/State that cared about the consumer, then I (we)would of be or been able to prove more things during the verifications.

I had no idea that I needed to purchase a level and know how to use it, when you can see it looks wrong, or you can walk on the floor and notice a floor hump. I was told ridiculous things and had no idea. I figured that the manufacturer and the State were the experience and professionals in this matter. I have never been so wrong in all my life as I have been since this whole mess began. All of these can be proven now that I purchased a level.

I have also had a lot of emotional stress thanks to this State and Cavco. I am an Alcoholic, sober for 5 years, however a couple weeks ago I thought my sobriety was cut short. I was feeling like I wanted to forget the sobriety and become a DRUNK again. I knew if I drank again I could get rid of the pain for a short while. Thanks, to the great man above he got me through that nonsense. I did not drink instead I got real depressed and cried for the next four or five days.

!!!Welcome to my life!!!

I greatly appreciate you taking time out of your very busy schedule to read this packet that I have sent you. I look forward to hearing from you and by the way the next time you all are out in the Tucson or Phoenix Arizona area feel to stop on by and see how us manufactured homeowners with the LEMONS call home.

Thank You for your time

Sincerely,

Tanya Wright

cc: State of Arizona Office of Manufactured Housing

Governor Jane Hull

Cavco Industries

PS--Thank you for your time

Tanya

Click here to read other Rip Off Reports on CAVCO HOMES (CENTEX)


13 Updates & Rebuttals

Deb

Leesburg,
Virginia,
U.S.A.
I have a suggestion that might help

#2Consumer Suggestion

Sun, July 18, 2004

For all that have bought these homes, contact the local FBI office that is in your area. Detail what has happened to you and who you bought your home from. That is the most important part. The dealer!!!! We are going through a very similiar situation but because our dealer is involved with very shady dealings with where they placed the loans we are getting an investigation going with the FBI. There maybe a chance going through them. Maybe your dealer is part of the problem and needs to be investigated by the FBI. It is just a suggestion that might work for you.


Airiel

Tucson,
Arizona,
U.S.A.
There ARE Options!!!

#3Consumer Comment

Sat, July 17, 2004

Dear Tanya, I empathize sincerely with your difficulties, and the ensuing agravation, and fright that they have caused you and your family. I live probably just very few miles away from you, with my parents, in a 1989 Cavco Mobile Home. We have had various problems since about 1991 with our home, including having to completly redo our walls because of severe water damage due to substandard materials, and within the last year, replacing All the floors in the main living area. Our suggestion for you, is to find others who have had similiar experiences, and file paperwork for a class action law suit against Cavco. Perhaps just going through the actions leading up to such a lawsuit would grab Cavco Industries attention enough to look at your multitude of problems. Above all dont lose faith that there are groups and individuals out there, who know how to work the laws to your advantage and can help you.!


Tres

Ft. Collins,
Colorado,
U.S.A.
Play their game-only better

#4Consumer Suggestion

Thu, January 22, 2004

First off I feel for all of you I went through the same episode(S). Basically I felt I had already read the stories. I realized real early how things were going to be when my wife & I first (finaly) saw our home set up and "READY". Before we even set foot inside I noticed the paint job (Touch -up). We had a poka dot home. I said to the Cavco fool " Looks like we are going to need another coat of paint to fix this". He said "that is what ext. touch up turns out to be, it never looks close" Well I am a Certified paint specialist and I let him realize that was pathetic! He then began to B.S. about how they are not liable for the exterior-yada-yada. after a few sarcastic remarks back and forth he said "WELCOME TO MOBILE WORLD". That was before we stepped foot into our Brand new 4 bdrm. 1700 sq. ft. $83,000.00 double wide.Oh yes the list. You know the rest. To my next and hopefully helpful strategy (for new HOMEOWNERS). I learned from an old timer about approaching them with your fine print. It's real simple-- If you have a lawyer or someone who knows at least enough law to ACT and some legal paper (usual you can get that at Kinko's. when you finaly decide on what you are looking for and are ready to pursue it. Surprise them with your own legal aid and overseer. Make them underststand that the sale is not a final sale until the job is complete and approved by the inspector and most of all from the BUYER. Now I know this sounds kinda off the wall, but it works I didn't get the chance to, but so far my passed on advice has gone 3 for 3 all dealing with Cavco. in the same town dealing with the same people. Look at it this way all they know is how to sell and make up sh!* as they go. You are not braking the rules you are just making them do THEIR job. You dont have to hire anyone have a friend put on a suit and look the position get some papers with headings that have a # to you or your friend or family member. One thing that is a must buy a legal rights Mobile home buyers book. They are real basic and easy to remember. IF THEY DON'T SIGN YOU GO DOWN THE ROAD. Oh yeah in some courts of laim law it is illegal to falsify legal documents unless of course you know someone who is a Notarary like your accountant, insurance agent, secretary, manager, next door neighbor etc.. Unfortunatly in societies and the states eyes HOMEOWNERS that have homes that come off a LOT are brushed aside and overlooked. It will always be this way, but if you prepare yourself and realize how ignorant those who judge on materialistic values are you can always be THREE steps ahead and of course..... happy. Speaking of THREE my last bit off advice is not for the readers that are wanting to help and to possibly take some advice, but of course to the all-knowing ,wise, upstanding ,insecure , mental giants and pillars of the futures downward spiral...Yes I am speaking of the Lisa's of Minneapolis of the world, without ignorance,fallacy,greed,lifelessness and plain ass stupidity that you emit into the world....We may not be disscussing this at all. DONT CHA NOOOO!!! HOPE EVERYONE HAS A WONDERFUL 2004! SINCERELY, TRES


Tres

Ft. Collins,
Colorado,
U.S.A.
Play their game-only better

#5Consumer Suggestion

Thu, January 22, 2004

First off I feel for all of you I went through the same episode(S). Basically I felt I had already read the stories. I realized real early how things were going to be when my wife & I first (finaly) saw our home set up and "READY". Before we even set foot inside I noticed the paint job (Touch -up). We had a poka dot home. I said to the Cavco fool " Looks like we are going to need another coat of paint to fix this". He said "that is what ext. touch up turns out to be, it never looks close" Well I am a Certified paint specialist and I let him realize that was pathetic! He then began to B.S. about how they are not liable for the exterior-yada-yada. after a few sarcastic remarks back and forth he said "WELCOME TO MOBILE WORLD". That was before we stepped foot into our Brand new 4 bdrm. 1700 sq. ft. $83,000.00 double wide.Oh yes the list. You know the rest. To my next and hopefully helpful strategy (for new HOMEOWNERS). I learned from an old timer about approaching them with your fine print. It's real simple-- If you have a lawyer or someone who knows at least enough law to ACT and some legal paper (usual you can get that at Kinko's. when you finaly decide on what you are looking for and are ready to pursue it. Surprise them with your own legal aid and overseer. Make them underststand that the sale is not a final sale until the job is complete and approved by the inspector and most of all from the BUYER. Now I know this sounds kinda off the wall, but it works I didn't get the chance to, but so far my passed on advice has gone 3 for 3 all dealing with Cavco. in the same town dealing with the same people. Look at it this way all they know is how to sell and make up sh!* as they go. You are not braking the rules you are just making them do THEIR job. You dont have to hire anyone have a friend put on a suit and look the position get some papers with headings that have a # to you or your friend or family member. One thing that is a must buy a legal rights Mobile home buyers book. They are real basic and easy to remember. IF THEY DON'T SIGN YOU GO DOWN THE ROAD. Oh yeah in some courts of laim law it is illegal to falsify legal documents unless of course you know someone who is a Notarary like your accountant, insurance agent, secretary, manager, next door neighbor etc.. Unfortunatly in societies and the states eyes HOMEOWNERS that have homes that come off a LOT are brushed aside and overlooked. It will always be this way, but if you prepare yourself and realize how ignorant those who judge on materialistic values are you can always be THREE steps ahead and of course..... happy. Speaking of THREE my last bit off advice is not for the readers that are wanting to help and to possibly take some advice, but of course to the all-knowing ,wise, upstanding ,insecure , mental giants and pillars of the futures downward spiral...Yes I am speaking of the Lisa's of Minneapolis of the world, without ignorance,fallacy,greed,lifelessness and plain ass stupidity that you emit into the world....We may not be disscussing this at all. DONT CHA NOOOO!!! HOPE EVERYONE HAS A WONDERFUL 2004! SINCERELY, TRES


Valerie

Mesa,
Arizona,
A manufactured home and a TRAILER are NOT the same

#6Consumer Comment

Mon, December 02, 2002

Hey Lisa - you are either narrow minded or extremely uneducated on manufactured housing. A TRAILER is something that can be hauled by a normal vehicle. I'd like to see you try to pull a 62' by 14' home with your car or truck. Secondly, there are some (not all) manufactured homes that are beautiful & of very high quality & workmanship (ask Bob Villa-who changed his opinion on mobile/manufactured homes after visiting their factory). I -used- to live in a mobile home subdivision that featured Cavco homes....I heard nothing but complaints. Sure, the "gingerbread" (pretty frills) -look- good, but anyone who knows construction can see these homes are of substandard quality. Please don't continue to call manufactured homes -trailers- unless you want people to think you don't know what you're talking about. Its a lack of education on the subject I believe.


lisa

minneapolis,
Minnesota,
Four Words For You

#7Consumer Comment

Mon, November 18, 2002

You bought a trailer. For all thoes that you think you are fooling "manufactured home" means trailer. You get what you pay for.


lisa

minneapolis,
Minnesota,
Four Words For You

#8Consumer Comment

Mon, November 18, 2002

You bought a trailer. For all thoes that you think you are fooling "manufactured home" means trailer. You get what you pay for.


lisa

minneapolis,
Minnesota,
Four Words For You

#9Consumer Comment

Mon, November 18, 2002

You bought a trailer. For all thoes that you think you are fooling "manufactured home" means trailer. You get what you pay for.


lisa

minneapolis,
Minnesota,
Four Words For You

#10Consumer Comment

Mon, November 18, 2002

You bought a trailer. For all thoes that you think you are fooling "manufactured home" means trailer. You get what you pay for.


Terry

Lake Havasu,
Arizona,
Me Three

#11Consumer Comment

Sun, November 17, 2002

I bought a Cavco in '95. Although I haven't had near the problems you've had, I've still experienced the shoddy workmanship in the construction of this home. Brand new and shipped from the manufacturer, the carpet along one wall in the livingroom did not even butt up to the wall. There were cracks in the linoleum in the kitchen and one bathroom. The interior doors no longer fit their frames and all of the trim around the door frames fall off when bumped a little - such as when moving furniture into a room. A nail gun, it was found later, during construction had shot a nail through the pb waterline under the kitchen which finally rusted out leaving me with an expensive plumber bill. Other than that, I guess I've been lucky.


Linda

Seguin,
Texas,
I feel your pain Tanya

#12Consumer Comment

Sat, July 27, 2002

We too made the mistake of a lifetime when we purchased a CAVCO home. We have been in a very sililiar dual since purchasing a CAVCO home. We now refer to it as "our house from hell". We would implore with anyone considering purchasing these homes to think twice. We could not be more unhappy with ours and the lack of service if we tried. We have exhausted ourselves since November 2000 trying to get satisfaction. We have given up. As of today, our attorney will handle everything. We will let you all know how this turns out and pray for all of you other unfortunate, unhappy Cavco homeowners. Please your own Rip-off Report or Respond by rebuttal to this report if you know of anyone in Texas having problems with their CAVCO homes. United we stand...Onward thru the fog we must go...


Linda

Seguin,
Texas,
I feel your pain Tanya

#13Consumer Comment

Sat, July 27, 2002

We too made the mistake of a lifetime when we purchased a CAVCO home. We have been in a very sililiar dual since purchasing a CAVCO home. We now refer to it as "our house from hell". We would implore with anyone considering purchasing these homes to think twice. We could not be more unhappy with ours and the lack of service if we tried. We have exhausted ourselves since November 2000 trying to get satisfaction. We have given up. As of today, our attorney will handle everything. We will let you all know how this turns out and pray for all of you other unfortunate, unhappy Cavco homeowners. Please your own Rip-off Report or Respond by rebuttal to this report if you know of anyone in Texas having problems with their CAVCO homes. United we stand...Onward thru the fog we must go...


Linda

Seguin,
Texas,
I feel your pain Tanya

#14Consumer Comment

Sat, July 27, 2002

We too made the mistake of a lifetime when we purchased a CAVCO home. We have been in a very sililiar dual since purchasing a CAVCO home. We now refer to it as "our house from hell". We would implore with anyone considering purchasing these homes to think twice. We could not be more unhappy with ours and the lack of service if we tried. We have exhausted ourselves since November 2000 trying to get satisfaction. We have given up. As of today, our attorney will handle everything. We will let you all know how this turns out and pray for all of you other unfortunate, unhappy Cavco homeowners. Please your own Rip-off Report or Respond by rebuttal to this report if you know of anyone in Texas having problems with their CAVCO homes. United we stand...Onward thru the fog we must go...

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