Unhappy in Missouri
Holden,#2Author of original report
Sun, August 05, 2012
To those of you still considering purchasing anything from this company after all you have read, please keep in mind that the person stating he was unaware of these practices and has instituted new policies to prevent these unethical sales practices, is the same person who trained and guided his sales staff in these behaviors. It was Mr. Hobbs, the owner, who I spoke with several times, who lied about a building going to auction, tried to upgrade my "flimsy" building, finacing was no issue, etc.
Don't be fooled by the cover up. This owner is a con artist and will cheat you if you let him. Mr Hobbs, Don't blame the sales staff! You trained them and they were under your direct orders! Shame on you!!!
Cavalier
USA#3REBUTTAL Owner of company
Thu, July 05, 2012
In response to the latest report. There are several things that seem to be inaccurate as far as the details go however, my intent isn't argue any of the particulars, it is my interest to make it clear that we have gotten rid of previous management. We have new policies in place with our sales teams. It is not or never has been my desire to keep money from any customer that cannot obtain financing. In fact, we refund deposits regularly for a variety of reasons. A customer who intended to finance and cannot obtain financing is certainly one of them. For every 1 dissatisfied customer, we have hundreds of very happy customers. We are more than happy to provide referrals of customers that love the buildings they got from Cavalier Buildings and have came back and purchased additional buildings.
More importantly, although we know that probably 99% of our customers love their buildings and would purchase another and refer us to their friends and family. We have fallen short in the area of customer service in the past and for that, I am deeply sorry. I have written new policies, replaced previous management and hired more staff so that we can do everything possible to make sure that not one single customer feels that they received anything less than outstanding service.
Please, if anyone for any reason feels the service they received has fallen short in any area, call and ask to speak to the owner. I would be happy to put my name and cell phone in this response however, it violates the rules of positing. I very much want the opportunity to serve you and I also need to be made aware of issues so that I may take corrective measures on my end to prevent further assurances.
Our satisfied customers around the country have made us very proud and I'd would consider it a privilege to have the opportunity to serve you.
Any concerns you may have, please let's make sure they are addressed with your rep prior to making any decisions and don't hesitate to ask your rep to get the owner on the phone should you not be completely satisfied.
Thank you for taking the time to read and for considering Cavalier Buildings.
Cavalier
Virginia Beach,#4UPDATE Employee
Fri, June 08, 2012
After reading these reports about our business a lot of things were brought to our attention that we were unaware of. We have since revised our policies about how the financing is represented. We have had all of our company involved in these policy updates and made aware of the issues. We are doing everything we can to fix the situation. However, if you feel you have been put in a similar situation please feel free to contact us so that we may resolve any issues and further help our customers.
Webb CIty
webb city,#5Consumer Comment
Tue, May 01, 2012
They gave us the same story as you almost exactly and same people. You can call us at(((REDACTED))) if you want.