- Report: #1385744
Complaint Review: Care.com - Internet
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Care.com
Internet, USA
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877 227 3115
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Care.com
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Care.com Care.com LLC Unfair Termination of account Waltham Internet
Care.com, care.com inc. Waltham, Massachusetts United States Care.com Hi, I've had an account on care.com for 10 years or around when the website first began & suddenly (as I began looking for a new nanny job nonetheless) I'm suspended & possibly terminated in 10 days due to a recent background check they did which showed a minor consumption of alcohol from 2009! Almost a decade ago! This has never come up to bother me for any job since then, & suddenly the website wants to terminate me. It is actually illegal from the research I've done & many others are having this problem. If it is such an offense, why would care.com suddenly care about that ticket now, despite providing me with jobs in the years since then? Don't bother calling customer service as they don't give you any information besides having you call the background check agency which says you must get it expunged from your record to move on..as for trying to reach their corporate office, it's a complete joke with recordings giving you the run around & never letting you leave a message or speak to anyone although those options are supposedly offered on the recording. I'm about to lose 10 years of my account activity with information, reviews, satisfied employers all because care.com is "updating their privacy/safety policies." If I'm such a criminal & danger to society due to a minor at the age of 20 (now 29) I can't imagine how anyone else with a DUI or traffic ticket will find a job or be able to hire a competent caregiver..it's complete nonsense & their "customer service" is a joke. Why not group "offenses" into categories of danger to society like the law does? A minor consumption a DECADE ago does not reflect who I am now or the care I provide! Another lady's experience was a simple traffic violation from a decade ago, causing her to lose her account & future jobs. I can see a recent assault, DUI or other dangerous, reckless activity causing an issue but really? They're going to lose a lot of business if they shut down anyone with a "record". Care.com does not CARE about anything other than scamming people ( research fraud with them as many complaints have been filed about them giving out paying account holders personal information & charging them in excess) making money & leaving responsible, productive members of society relatively unemployed! I am very frustrated & disgusted at how a caregiving website can not provide reasonable customer service & conduct business in such shady ways. I'll never again speak highly or kindly of this service & make sure everyone and anyone finds out about this.
1 Updates & Rebuttals
Robert
Irvine,California,
USA
Research?
#2Consumer Comment
Sat, July 15, 2017
I am Sooooo glad you did research on this. Could you please post the specific section of law that states they do not have a right to terminate your account. While you are looking for that let's go into your "entitlement" attitude that somehow you don't have to take responsibility for your actions.
The fact is that they have told you how to fix this. Get your record expunged. If you are telling the full and complete story that this was a "minor" drinking violation and you have been spotless since that time. Then this should be quite a simple process to take care of. But if you are just going to sit here and whine about it then nothing is going to get done.
They're going to lose a lot of business if they shut down anyone with a "record"
- Let's see a site that does background checks and makes sure that the people watching my kids, relatives and come into my home have a clean criminal record....NOPE...they just GOT MY business..and I will be sending them an e-mail to this effect...So thank you for posting this RoR.
But then you totally "flip"....
I am very frustrated & disgusted at how a caregiving website can not provide reasonable customer service & conduct business in such shady ways. I'll never again speak highly or kindly of this service & make sure everyone and anyone finds out about this.
- Yet you are complaining that they are kicking you OFF of their site. Do you really think this helps your case to not have your account terminated? Or should we guess that they only became "shady" after they did a background check on you. Yep...home run hit the ball out of the park on this one.
