- Report: #877107
Complaint Review: Carchex - Internet Virginia
Reported By:
Velle -
Woodbridge, Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Carchex
Internet, 22192 Virginia, United States of America
Phone:
Web:
www.carchex.com
Categories:
Business Rating:
(0)
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Carchex false advertisement Internet, Virginia
My husband and I have a warranty with Carchex please have your lawyers read over all there contracts before signing anything with them. all of the wording you might understand the meaning does not mean the same to them there a ripoff your warranty will never last the length of time is say due to the wording and this is 2012 not years ago my contract is new. There hold is to never come out of pocket for your car and they will try to do just that
2 Updates & Rebuttals
Jason
Hunt Valley,Maryland,
U.S.A.
If you would like a resolution please contact me
#2REBUTTAL Owner of company
Mon, May 07, 2012
My name is Jason Goldsmith
and I am the Co-Founder and CEO of CARCHEX. Its very disappointing to hear
that you are not satified with CARCHEX. Our brand
promise is Customer Experience Above All and if this claim is accurate then
we did not deliver on that promise. However, from your post alone it is very difficult to understand where there may be a problem. You make the claim that CARCHEX or our claims administrtator does not beleive your claim should be covered but provide no detail about the requested repair or nature of the claim just a vague complaint about the contract.
Further, I am a bit confused as to why I am first hearing about your
complaint through this posting since my direct contact
information is made easily accessible to each of our customers and potential
customers for the exact purpose of being able to speak directly to me in order
to help resolve any open issue or provide suggestions on how we can improve our
customer experience. If you have an issue or complaint you or any of our
customers can reach out to me directly at [email protected] or by phone at
1-877-CARCHEX Ext. 1449. I will respond to each issue in a timely manner.
It's unfortuante you didn't choose to speak to me earlier but if this is in fact a real customer please provide your contract number through this site or contact me directly and I would still be happy to help you find a satifactory resolution to your open issue. I look forward to hearing from you.
Jason
Hunt Valley,Maryland,
U.S.A.
If you would like a resolution please contact me
#3REBUTTAL Owner of company
Mon, May 07, 2012
My name is Jason Goldsmith
and I am the Co-Founder and CEO of CARCHEX. Its very disappointing to hear
that you are not satified with CARCHEX. Our brand
promise is Customer Experience Above All and if this claim is accurate then
we did not deliver on that promise. However, from your post alone it is very difficult to understand where there may be a problem. You make the claim that CARCHEX or our claims administrtator does not beleive your claim should be covered but provide no detail about the requested repair or nature of the claim just a vague complaint about the contract.
Further, I am a bit confused as to why I am first hearing about your
complaint through this posting since my direct contact
information is made easily accessible to each of our customers and potential
customers for the exact purpose of being able to speak directly to me in order
to help resolve any open issue or provide suggestions on how we can improve our
customer experience. If you have an issue or complaint you or any of our
customers can reach out to me directly at [email protected] or by phone at
1-877-CARCHEX Ext. 1449. I will respond to each issue in a timely manner.
It's unfortuante you didn't choose to speak to me earlier but if this is in fact a real customer please provide your contract number through this site or contact me directly and I would still be happy to help you find a satifactory resolution to your open issue. I look forward to hearing from you.
