- Report: #1178746
Complaint Review: CarChex - Hunt Valley MD - Baltimore Maryland
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Author Not Confirmed
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CarChex - Hunt Valley MD
118 Shawan Road, Suite 210 Baltimore, 21030 Maryland, USA
Phone:
877-227-2439
Web:
http://www.carchex.com/
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CarChex - Hunt Valley, MD CarChex CARCHEX - Only time you'll be able to reach someone is to set up a policy, that's about it.. Baltimore Maryland
I purchased a warranty through this company for my vehicle. When I called the company, i spoke with a Joseph Zumbo who gave me what I thought, was a good price for a aftermarket warranty. Recently, I brought my vehicle to a shop that I have been dealing with for years and years. I have taken all of my cars to them. They contacted the company to file a claim on a simple seal to replace. In the contract book, it says that SEALS are covered but of course there is always that fine print. When I called the company to cancel the policy noone picked up the phone, the only way to get someone on the phone is to set up a new policy. Once they have your money you can kiss all customer service good bye! Do yourself a favor a STAY AWAY FROM THIS COMPANY! Save up money to pay for your own car repairs instead of paying this company to find a way to tell you "its not covered"
1 Updates & Rebuttals
BavarianSport87
Chester,Maryland,
Car Chex, refunded me my money back
#2Author of original report
Thu, October 09, 2014
A day after filing this complaint, I had a Supervisor contact me and went over a few things with me. He offered to cover the repair charge that I had filed but I had told him I had already paid for the vehicle to be fixed. He offered to compensate me for the repair and at that point I didn't want anything to do with the company. I just wanted my money back that I had paid the company already. The guy did as he said, and refunded me the full amount of my money.
If you are interested in signing up with a aftermarket warranty company such as this, just be sure to thoroughly read the contract and if you are not 100% certain of something, contact them and ask questions. Just be sure that you 100% know what you are getting into.
