- Report: #655466
Complaint Review: Capital One - Rewards Miles - Salt Lake City Utah
Reported By:
MadMartin -
Van Meter, Iowa, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Capital One - Rewards Miles
P.O. Box 30285 Salt Lake City, 84130-0285 Utah, United States of America
Phone:
800-955-7070
Web:
Capitalone.com
Categories:
Business Rating:
(0)
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Capital One - Rewards Miles Capital One Services, LLC Forfeited Rewards miles after interest rate hike Salt Lake City, Utah
Capital One had a massive credit card rate hike, across the board, late last year. Apparently there was a mailing that detailed this.
When I received my statement after the hike, I called the customer service to get an explanation. The initial rep could not answer all my questions and I was placed into a voicemail for a senior rep. That rep called me back within a couple days and and stated that I could "opt out" of the rate hike but would not be able to make any additional purchases on the card, just pay the balance at the old rate. I chose that.
A couple months later I went to use my Rewards miles that show on every statement. I was told that since the card account was "closed" that I could not use the Rewards. My comment was that I did not "close" the account and that word was not used in the conversation with the senior rep that called me. Nor was that fact that I would loose all my accumulated miles.
I have been through dozens of reps, senior reps, the formal snail-mail letter they asked for and all have continued to lead to "sorry, the account is closed, there is nothing we can do".
I am very fiscally conservative and have been an on-time payer to Capital One for over 15 years. There is no way I would have forfeited the Rewards if that had been mentioned in the conversation.
All I am looking for is my Rewards, that continue to show on my statements, or a cash equivalent. They can even take that off my balance to keep it all internal, I don't care.
I feel I have been wronged and I do not want to just "let it go".
Any others?
When I received my statement after the hike, I called the customer service to get an explanation. The initial rep could not answer all my questions and I was placed into a voicemail for a senior rep. That rep called me back within a couple days and and stated that I could "opt out" of the rate hike but would not be able to make any additional purchases on the card, just pay the balance at the old rate. I chose that.
A couple months later I went to use my Rewards miles that show on every statement. I was told that since the card account was "closed" that I could not use the Rewards. My comment was that I did not "close" the account and that word was not used in the conversation with the senior rep that called me. Nor was that fact that I would loose all my accumulated miles.
I have been through dozens of reps, senior reps, the formal snail-mail letter they asked for and all have continued to lead to "sorry, the account is closed, there is nothing we can do".
I am very fiscally conservative and have been an on-time payer to Capital One for over 15 years. There is no way I would have forfeited the Rewards if that had been mentioned in the conversation.
All I am looking for is my Rewards, that continue to show on my statements, or a cash equivalent. They can even take that off my balance to keep it all internal, I don't care.
I feel I have been wronged and I do not want to just "let it go".
Any others?
2 Updates & Rebuttals
Bman
Philadelphia,Pennsylvania,
United States of America
Most Credit Cards Are Doing This...
#2Consumer Comment
Fri, November 19, 2010
Funny - CRAPITAL ONE! LOL! Many banks are doing exactly the same thing, and it has happened to me, the most glaring experience I had was with FIA CREDIT CARDS where when I almost paid them off they closed my account instead of working with me - also a customer with a credit union or over 15 years that had their card sold to B of A which owns FIA. My suggestion would be to write out a complaint and send to this agency:
http://www.ftc.gov/reports/index.shtm
Ben
winder,Georgia,
United States of America
Crapital One
#3Consumer Suggestion
Fri, November 19, 2010
Crapital one is a bad monkey they have several class action lawsuits against them for violations of Truth in Lending Laws. If we had real Attorney Generals in every state instead of the corrupt sellouts we have in most states they would not get away with it. Best not deal with Crapital One at all.
