- Report: #442239
Complaint Review: Capital One Auto Finance - Long Branch California
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Capital One Auto Finance
P.O. Box 90809 Long Branch, 90809 California, U.S.A.
Phone:
800-946-0332
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Capital One Auto Finance Worst Company Ever Long Branch California
Capital One Auto Finance as turned out to be the worst company I've ever dealt with. My scheduled payment is $381.56 per month, yet every month they send me a payment coupon that says my payment is $81.56. Now that would be nice if were true, but the contractual obligation is for $381.56. Really, no big deal, I continued to make the correct payment and just disregarded the coupon book. I attempted to log into the website to make my April payment and was unable to log in. Which forced me to call customer service.
First I reached and English speaking representative. Explained that I would like my internet access reset and advised them of the issue with the payment coupon. She advised me that I had gotten ahead on my payment and must not have realized when I over paid my account. I advised her that was not possible, that I make one payment, the same payment every month. I then asked her what payment she was showing on the account. $381.56 was her response. Okay we both agree that the higher payment is due on the account. I'm simply asking for a corrected payment coupon. She advised he she was going to put me on hold to look into and low and behold, what does she do. disconnect me. I call back and start the entire conversation with a rep from India. Only this time, she totally doesn't understand the issue and says that she is going to send me another payment coupon. Okay, what good does it do to seen me another payment coupon when I'm asking for a corrected coupon. She then attempts to reset my internet access and frankly it was the most frustrating process I've ever been through.
After fighting for her for over an hour I was finally able to get my internet access fix. Good enough. I'll just continue to make the correct payment. Yesterday, I get a call AT WORK, from another Indian rep advising me that they have applied another client's $150.00 payment to my account and are going to remove it. Okay first off, why in the world would this warrant a call to me on my job? Just give the client back their money. After ripping her new one for calling me on my job I started looking around to refinance this vehicle. I secured financing with another company with a better interest rate, so you would think this would be the end of it. But no, the situation gets better. I logged into their website to double check the payoff they provided yesterday, and now the payoff is $500.00 higher than it was yesterday. After reviewing the online transaction history I discovered, not only did they reverse the payment that they applied to may account in error, the only reversed my April payment.
Again I call customer service and speak with India the song and dance that there is no issue. I have to hang up and call like 15 time to get an English speaking rep. who confirms that they did exactly what I'm saying of reversed my April payment in error and they will get it fixed. Great, what's the payoff so I can go ahead and refinance the vehicle? They cannot tell me! At this point I'm ripping angry. They have totally screwed up this account and cannot even give me a payoff. I screamed and yelled and still nope, cannot or will not give me a payoff. So, we ended up going with the payoff that they gave the new finance company yesterday even though it wrong just to get the account move. Whatever difference ends up between the new finance company and Capital one, I would gladly pay to be rid of them.
This really, has got to be the worst company that I've ever dealt with. Their blank check program just isn't worth it. The good news is that we I refinanced my vehicle I was able to finance enough to move the vehicle loan and to receive extra to pay off my Capital One Credit Card. Save yourself the hassle of Capital One, they totally suck.
Chris
33702, Florida
U.S.A.
Click here to read other Rip Off Reports on Capital ONE
CLICK HERE to read about Credit Card Scams... find out how to get your money back. Consumer makes harsh but accurate statements. *Rip-off Report Investigation follow-up provides valuable information.
First I reached and English speaking representative. Explained that I would like my internet access reset and advised them of the issue with the payment coupon. She advised me that I had gotten ahead on my payment and must not have realized when I over paid my account. I advised her that was not possible, that I make one payment, the same payment every month. I then asked her what payment she was showing on the account. $381.56 was her response. Okay we both agree that the higher payment is due on the account. I'm simply asking for a corrected payment coupon. She advised he she was going to put me on hold to look into and low and behold, what does she do. disconnect me. I call back and start the entire conversation with a rep from India. Only this time, she totally doesn't understand the issue and says that she is going to send me another payment coupon. Okay, what good does it do to seen me another payment coupon when I'm asking for a corrected coupon. She then attempts to reset my internet access and frankly it was the most frustrating process I've ever been through.
After fighting for her for over an hour I was finally able to get my internet access fix. Good enough. I'll just continue to make the correct payment. Yesterday, I get a call AT WORK, from another Indian rep advising me that they have applied another client's $150.00 payment to my account and are going to remove it. Okay first off, why in the world would this warrant a call to me on my job? Just give the client back their money. After ripping her new one for calling me on my job I started looking around to refinance this vehicle. I secured financing with another company with a better interest rate, so you would think this would be the end of it. But no, the situation gets better. I logged into their website to double check the payoff they provided yesterday, and now the payoff is $500.00 higher than it was yesterday. After reviewing the online transaction history I discovered, not only did they reverse the payment that they applied to may account in error, the only reversed my April payment.
Again I call customer service and speak with India the song and dance that there is no issue. I have to hang up and call like 15 time to get an English speaking rep. who confirms that they did exactly what I'm saying of reversed my April payment in error and they will get it fixed. Great, what's the payoff so I can go ahead and refinance the vehicle? They cannot tell me! At this point I'm ripping angry. They have totally screwed up this account and cannot even give me a payoff. I screamed and yelled and still nope, cannot or will not give me a payoff. So, we ended up going with the payoff that they gave the new finance company yesterday even though it wrong just to get the account move. Whatever difference ends up between the new finance company and Capital one, I would gladly pay to be rid of them.
This really, has got to be the worst company that I've ever dealt with. Their blank check program just isn't worth it. The good news is that we I refinanced my vehicle I was able to finance enough to move the vehicle loan and to receive extra to pay off my Capital One Credit Card. Save yourself the hassle of Capital One, they totally suck.
Chris
33702, Florida
U.S.A.
Click here to read other Rip Off Reports on Capital ONE
CLICK HERE to read about Credit Card Scams... find out how to get your money back. Consumer makes harsh but accurate statements. *Rip-off Report Investigation follow-up provides valuable information.
3 Updates & Rebuttals
Chris
33702,Florida,
U.S.A.
Capital One Striks Again
#2Author of original report
Tue, May 05, 2009
In addition to filing this complaint I also sent a certified letter to Capital Ones correspondance address, of which I got back in the mail as undeliverable. I confirmed via their website that I did place that correct address on the letter. You can tell how much they care about hearing from the customer The real kicker to this is that, as I stated in my previous post I refinanced this vehicle with another company. At the time the loan closed, I signed the check and all of the required correspondance for Capital One to release the title to the new lien holder and guess what I go in the mail today....................the TITLE. The stupidity with Capital One just amazes me.
Chris
33702,Florida,
U.S.A.
You have some nerve
#3Author of original report
Sun, April 26, 2009
I can tell by your response that you work or have worked for Capital One, because you attitute that I must have done something wrong in this situatin quite frankly stinks. The only thing that I did wrong was to ever finance a vehicle with Capital One in the Frist place. If you will go back and ready my orignal post. The fact that they posted another persons payment to the account had NOTHING to do with the fact that for the past 8 months I've been getting payment coupons from them that were WRONG. The miss applied payment didn't happen until April. And were is your justification for them reversing my April payment along with the other persons payment. There is no justification for it. Even if the other customer did write the wrong account number, that in no way effects my payment! It's amazing that you know so much about what happened that day and are so willing to tell me that what did and didn't happen with the representative. But I know what happened, and I'm gong to make it my mission to let everyone I possibly can, what a terrible company Capital One. Now you go ahead and defend them just like your company training has trought you, but if you in my shoes and had received the piss poor service and treatment that I have for simply making my payment on time, you wouldn't be in this forum defending them.
Use Your Brain
Wesley Chapel,Florida,
U.S.A.
Seriously?
#4UPDATE EX-employee responds
Sat, April 25, 2009
I worked there for 2 years so I know a lot about it, since I made it my passion to know everything about my job I could possibly know. -First off, the rep didn't intentionally hang up on you. I can say that with 99% certainty because I have accidentally hung up on people. The hold button and hang-up button are right next to each other. - I have no idea about why they had such a hard time resetting your internet access (I never handled that aspect of the business). -They called you so you were aware of the mistake since you were so concerned about why the coupon had the wrong amount. So that you would know what the mistake was and that it had been taken care of. Quite possibly, they called you at work because it was listed as your home number or because they called your home first and you didn't answer. Also, the mistake was more than likely not their fault, it's unbelievable how many people send their payments in and the numbers for their account are not legible so it gets misapplied. Or you could have had someone like I talked to one day who had paid for 4 months on the wrong account. He paid on online billpay and the account he put in he his an 8 instead of 9...so for 4 months it went to someone elses account. -They cannot give you an accurate payoff amount without the account having the correct balance. They cannot credit the money immediately. It has to go to another department who has to process the request and it can take about 48 hours due to the computer processes and etc. The payoff is calculated by the rep pressing a button to "calculate the payoff" and it includes the balance currently on the loan plus the interest for the next 10-days (that's why it is called a 10-day payoff). Problem is it is not a simple calculation and that is why the computer has to do it. Also keep in mind, it is a simple interest loan so the interest calculates daily, so they would also have to put into mind of when the payment you made will be retroactively be applied and that will change the interest on the loan as well. There's no way they could just pull a number out of the air and give you a payoff. -Yelling never gets you anywhere. Patience is a virtue. People are FAR less likely to help you when you are rude and yelling at them. This goes for all things in life.
