- Report: #1423465
Complaint Review: Brightstar Device Protection Insurance through Virgin Mobile - Pennsylvania
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Author Not Confirmed
Why?
Brightstar Device Protection Insurance through Virgin Mobile
Pennsylvania, United States
Phone:
844-594-3097 or 844-834-5
Web:
brightstar.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Brightstar Device Protection Insurance through Virgin Mobile all customer reps contacted since October 2016 at both companies to present, January 2018 Virgin Mobile Cell Phone Protection Monthly Payment Plan Pennsylvania
I have been paying for BrightStar Device Protection for over 2 years through extra monthly cell phone payments. When my phone broke in October of 2016, I ordered a new phone, it took until December 10th to be delivered BROKEN. It took over 20 calls to this company to even receive the USED phone that I paid $189. THAT I NOW KNOW CAN BE BOUGHT ON AMAZON FOR $50. They sent me ANOTHER USED phone in January, again the phone was broken, APPLE support confirmed I was sent a broken phone.
BRIGHTSTAR WENT INTO MY BANK ACCOUNT UNAUTHORIZED AND CHARGED ANOTHER USED PHONE AT $212 ON 1/12.
DON'T USE VIRGIN MOBILE, there customer service told me I had used the broken phone in Novemnber and would not reimburse my charge. HOW COULD I USE A BROKEN PHONE. THEY DID NOT CARE THAT IT TOOK 3 MONTHS FOR ME TO RECEIVE ANOTHER USED BROKEN PHONE.
BRIGHTSTAR IS A FRAUDULENT COMPANY. THEY ARE GUILTY OF BANK FRAUD. DO NOT GIVE THEM PERMISSION TO GO INTO YOUR ACCOUNT EVER.
