NICK
Tustin,#2Consumer Comment
Mon, November 05, 2012
Suddath only does one thing well. They lie! I too had Suddath move me some time ago. I went with them because the Auto Club recommended them. When my belongings arrived there was extensive damage on a lot of items. When I filed a claim they denied, denied, and denied the claims, commenting that the furniture was cheap ( Tell Baker Furniture their goods are cheap) and poorly made and the climate change was to blame.
They don't tell you that they are 'self insured' so they decide to pay or not to pay...and trust me they will not pay. Do yourself a favor and hire a couple college guys and a moving truck and move it yourself. This is a terrible company, and I have lots and lots of damaged goods to prove it.
C. Michelle
Jacksonville,#3UPDATE Employee
Mon, March 07, 2005
Unfortunately, Mr. McCutchen failed to tell the full story in his letter. While it is true that he was quoted a Not-to-Exceed estimate of $9,072, that was a non-binding price. As the proposal clearly states, The shipment will be weighed and the charges for services will be based on the actual weight and services performed less the specified bottom line discount or $9,072.54, whichever is less (emphasis mine). A copy of the proposal is available for your review. The cost for all interstate shipments is a function of both weight and packing (as well as distance). Accordingly, despite the fact that Mr. McCutchen packed some of his shipment himself, the weight was still more than originally estimated. Based on the actual weight and packing, the actual cost of the move was $10,800. However, Mr. McCutchen owed the lesser of the actual weight and packing costs ($10,800) or the not to exceed price of $9,072. Mr. McCutchen's statement that he only wants to pay the amount of the firm bid is disingenuous at best. Not only did Mr. McCutchen sign the proposal, but he also indicated on the proposal that he wanted to be notified of the actual weight and charges of the shipment. Thus, he clearly understood that the final cost of his move would be based on the actual weight and packing or the estimate of $9,072. Because Mr. McCutchen refused to pay the Not-to-Exceed price of $9,072 (which he contractually obligated himself to do), his shipment was placed into storage in Seattle. Pursuant to federal law, Suddath was entitled to collect the Not-to-Exceed price at destination before the shipment was unloaded from the truck. Further, in the event a shipper is either unable or unwilling to pay for the shipment at destination, federal law permits a motor carrier to place the goods into storage until the charges are paid. Thus, Mr. McCutchen has incurred handling and storage charges (and will continue to do so) because he refuses to pay the contracted amount. Mr. McCutchen has twisted the facts of the move to suit his own purposes. Mr. Hardtle and Suddath are deservedly well respected in the moving industry and are not guilty of the many defamatory exaggerations and misrepresentations that Mr. McCutchen put in his letter. In point of fact, Mr. McCutchen is guilty not only of breach of contract, but libel. As you will note in Mr. McCutchen's e-mail, he has offered to forward a copy of his contract to anyone who wants to read it. I am very troubled by the fact that you have not bothered to read the contract. By posting his letter on your website and failing to make sure that it was factually correct, you, like Mr. McCutchen, have libeled both Mr. Hardtle and Suddath. Florida law prohibits libel and provides for damages in a civil suit, as well as criminal prosecution for a first degree misdemeanor. Accordingly, please take Mr. McCutchen's letter off your website immediately. In addition, we respectfully request that you print a retraction. Should you fail to do so, Suddath and Mr. Hardtle will have no choice but to pursue all remedies at law. Please govern yourself accordingly. Very truly yours, Joanna K. Aman, Esq. Director, Legal Affairs Enclosure cc: Joe Poole Brett Hardtle