- Report: #1440775
Complaint Review: BOB's FURNITURE - freeport ny
Reported By:
fromer Bob's customer -
seaford, ny, United States
Submitted:
Updated:
-
Author Confirmed
Why?
BOB's FURNITURE
240 east sunrise highway freeport, 11520 ny, United States
Phone:
5166321400
Web:
www.mybobs.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
BOB's FURNITURE BOB'S FURNITURE FREEPORT NY BOB'S FURNITURE WARRANTY IS WORTHLESS! freeport ny New York
My parents purchased a power bob adjustable bed in 2016 which included a 10 year replacement warranty. The mattress had problems so they sent out a tech to inspect it and the determination was that it was defective and needed replacement. Instead of having a new one delivered, the tech told my father to go to the store to choose the mattress that is most comfortable for him. If they choose to upgrade instead of replace with the same unit, they would get a $368 credit I don't like posting personal information about my parents online but I really need everyone to understand how underhanded this entire organization is. The tech saw that my father has difficulty walking because of bad knees and the effects of Parkinson's, but still insisted he go to the store.
I took him this Saturday, 4/29/2018 to the store in Freeport, NY. We informed the salesman why we were there and I asked him to show us the exact replacement mattress and the optional upgrades. Their original purchase was for a twin XL firm mattress. The one he showed us as the replacement was a pillow top soft mattress which my father can't sleep on. Then he showed us the twin XL firm mattress, which was as he explained an upgrade. To top things off, he told us that no matter which one we chose, there would be an additional charge ranging from $200 to more than $300 plus $50 for delivery. I explained that all we wanted was the replacement for the one that they purchased and was under warranty. Evidently at BOB's, a replacement warranty does not replace anything without paying upgrade fees and delivery fee. I asked for the copy of the warranty and no one was able to provide one. They then handed me off to customer service who kept me on the phone for over an hour with the same result. I asked the supervisor for warranty info and she couldn't provide me with anything either. I really got a feeling for the quality of their customer service department when I asked who I was speaking with. The supervisor would only provided me with her first name and last initial (Kelly K) and wouldn't even give me their customer service location. The people at the store in Freeport were no different. The store manager John R refused to provide his information as well.
I have a feeling they get lot's of these complaints but go on with business as usual because it's company policy. In my opinion, the FTC, BBB and every other consumer group should look into BOB's deceptive sales practices. If you watch their commercials, they put a lot of emphasis on their fantastic warranty when in fact it's worth less than the paper its written on. Taking advantage of consumers is pretty bad but doing so to seniors living on a fixed income is despicable. Please share this if you agree and let's see if BOB's corporate has the decency to reply.
