- Report: #644109
Complaint Review: Blockbuster Express double charged for a rental - Milpitas California
Reported By:
AmericanWoman -
Milpitas, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Blockbuster Express double charged for a rental
555 E CALAVERAS BLVD Milpitas, 95035 California, United States of America
Phone:
Web:
http://www.blockbusterexpress.com
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Business Rating:
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Blockbuster Express double charged for a rental Blockbuster Express double charged for a rental Milpitas, California
On 10 September 2010, I rent a movie at Block Buster Express Kiosk at Safeway Store address 555 E Calaveras Blvd, Milpitas, California . I returned the movie about 6.55 PM before 9PM dateline . The machine charged me again for another night (late fee) .
I called the Blockbuster 1877-300-2128 and they said sorry about the double charges and gave me a coupon for next time rental and they said they will send a technician to fix the Kiosk problem . On 19 September 2010, I use my coupon for a movie, this time I brought the movie back at 5 PM, the machine charge me $1.09 for late fee . The coupon they gave me is worth nothing . I called the customer service again and tell them the problem, At first, I think something wrong with the software and so I asked them to fix the machines . They told me that they will reverse the charge but they never do it . After I read so many complaints about the Block Buster Kiosks will charge you twice at different locations in U.S , I know they do it on purpose .
The Block Buster Express Kiosks at Safeway store 555 E Calaveras, Milpitas will charge you twice for every movie you rent, no matter how soon you return . So many people have been ripped off by Block Buster Express at the above location . I suggest people should go to Red-Box until Block Buster fix their machines .
I called the Blockbuster 1877-300-2128 and they said sorry about the double charges and gave me a coupon for next time rental and they said they will send a technician to fix the Kiosk problem . On 19 September 2010, I use my coupon for a movie, this time I brought the movie back at 5 PM, the machine charge me $1.09 for late fee . The coupon they gave me is worth nothing . I called the customer service again and tell them the problem, At first, I think something wrong with the software and so I asked them to fix the machines . They told me that they will reverse the charge but they never do it . After I read so many complaints about the Block Buster Kiosks will charge you twice at different locations in U.S , I know they do it on purpose .
The Block Buster Express Kiosks at Safeway store 555 E Calaveras, Milpitas will charge you twice for every movie you rent, no matter how soon you return . So many people have been ripped off by Block Buster Express at the above location . I suggest people should go to Red-Box until Block Buster fix their machines .
2 Updates & Rebuttals
Hmmmmmmm
United States of AmericaQuick response...
#2Consumer Comment
Thu, October 21, 2010
Well - so far so good. I got a same day emailed response saying a refund was being processed - and to allow 3-5 days to see it.
That's pretty quick, appropriate response at least.
Hmmmmmmm
United States of AmericaMe, too
#3Consumer Comment
Thu, October 21, 2010
Returned one movie way late - fee was an odd number over $5.
So I noticed when my bank debited the amount twice - a day apart.
I've submitted a complaint to BBExpress, and will see - but as a debit transaction, it's a serious PITA to get refunded unless they retain and can reverse the transaction themselves. I don't have high hopes - if they DO reverse it right away, I'll come back here and report it.
Either way, it makes it difficult to trust using the machine...
