- Report: #215519
Complaint Review: Bidz - Culver City California
-
Author Confirmed
Why?
Bidz
3562 Eastham Drive Culver City, 90232 California, U.S.A.
Phone:
310-280-7373
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Bidz ripoff, false gem-lab certificates, unknowledgeable customer service Culver City California
I purchased merchandise from Bidz.com earlier in the week. One piece included a Gem-Lab certificate. I printed the info for the necklace I bought which shows the Gem-Lab certificate and it's ID#.
While browsing tonight, I noted a necklace like the one I purchased. I looked at the certificate for the merchandise and discovered it had the EXACT same certificate and ID# as my merchandise even though the item numbers are different. To my knowledge gem certificates are unique and have their own unique ID#. The customer service gal, Victoria, tried to tell me the items were the same. Once I told her there was no way the gems and reports could be exactly the same, she said she would forward this issue to the 'proper department for further investigation'. (I printed a copy of the IM transcript for 'evidence', along with the other necklace I saw tonight)
I will be going to my POB to pick up the merchandise to see exactly what was sent to me and from what I read here, if the entire order was sent.
Gem-Lab should be notified that one certificate is being used for several pieces of jewelry.
I will be waiting with bells on to see if the "proper department" people contact me directly via email as Victoria said they would and what their explanation (excuses?!) shall be.
SSS
Silverthorne, Colorado
U.S.A.
While browsing tonight, I noted a necklace like the one I purchased. I looked at the certificate for the merchandise and discovered it had the EXACT same certificate and ID# as my merchandise even though the item numbers are different. To my knowledge gem certificates are unique and have their own unique ID#. The customer service gal, Victoria, tried to tell me the items were the same. Once I told her there was no way the gems and reports could be exactly the same, she said she would forward this issue to the 'proper department for further investigation'. (I printed a copy of the IM transcript for 'evidence', along with the other necklace I saw tonight)
I will be going to my POB to pick up the merchandise to see exactly what was sent to me and from what I read here, if the entire order was sent.
Gem-Lab should be notified that one certificate is being used for several pieces of jewelry.
I will be waiting with bells on to see if the "proper department" people contact me directly via email as Victoria said they would and what their explanation (excuses?!) shall be.
SSS
Silverthorne, Colorado
U.S.A.
1 Updates & Rebuttals
S.
Silverthorne,Colorado,
U.S.A.
Received Items, all is in order
#2Author of original report
Sat, October 14, 2006
The merchandiase I rec'd is all in order. Jewelry looks nice. To date (10/13/06) all is good. I have not worn any of the pieces, obviously, so I cannot say if the gems will fall out or if the finish will go bad. One word of caution, I have an email - printed and saved from the Supervisor of Customer Service at Bidz.com - that they take one pic of the piece(s) they have. Whether it may be Certified or not, the pic online is one of potentially many. Therefore, be cautious perhaps? I don't know...so far.
