- Report: #1466435
Complaint Review: B&H Photo - New York New york
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Author Confirmed
Why?
B&H Photo
420 9th Avenue New York, NY New York, 10001 New york, United States
Web:
https://www.bhphotovideo.com/
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B&H Photo Failed to tell me not a complete working system for what they suggested I order New York New york
Working with one of their peopel for a home security system. Rep suggested cameras, NVR, and switch to make system work together.
Put up initial system with 4 cameras, all worked well. Ordered the remaining 3 cameras, installed and tried to add to system.
System responds that I am missing licenses. Now I'm stuck spending hundrends more that I was not told I would have to.
Had the rep told me that I would have asked about other options. I found another NVR that would have worked for less money total.
As the other NVR had the PoE switch build in.
What kind of customer service is this? I already spent over $1100 now to find out that it'll cost hundrends more.
So their so called experts either only care about making money for B&H, they don't know their products or don't care about customer service.
Sent an email from their website to what I thought was customer service. the reply said sorry for the miscummunication. Failging to tell the customer pertanint information about the products is now a miscommunication. Tried again to customer service and no reply.
As of now I will not buy from B&H again.
4 Updates & Rebuttals
de
phoenix,United States
fact is your employee failed to inform me
#2Author of original report
Wed, November 07, 2018
He said this would work. Implying that it was a complete functioning system.
Which it is not. I can not get thed last 3 cameras to record without licenses.
You can argure all you want. If you cared about your customers you would not have so many complaints
that say you are a ripoff.
so you wnat everyone to believe you and all those reviews and reviewers are wrong.
Henry Posner
New York,New York,
United States
B&H replies
#3UPDATE Employee
Tue, November 06, 2018
Re 734554740 Thank you for your order and this feedback. We regret your dissatisfaction. The Synology NVR1218 12-Channel 1080p NVR comes with four licenses but can accept up to 12. Our web page for this product says "Includes 4 camera licenses." The Synology 4-Camera License Key for Synology Surveillance Station would double the number of licenses and provide the features you want. -- Henry Posner / B&H Photo-Video
Henry Posner
New York,New York,
United States
We regret your dissatisfaction
#4UPDATE Employee
Mon, November 05, 2018
Thank you for your order and this feedback. We regret your dissatisfaction. Unfortunately from "Reported By: de — phoenix United States" it is impossible to ID you or the transaction. If you'd like us to review the particulars, please contact henryp[at]bhphoto.com with the original B&H order number, -- Henry Posner / B&H Photo-Video
de
phoenix,United States
You do not care about your customers
#5Author of original report
Mon, November 05, 2018
They claim they care about customers yet they do not tell you pertinent informatioin requarding what they suggest.
If they cared about customers they would have taken care of me with the first email to them. The only decent response I got from them was
after I posted my complaint here about them.
If they cared about customers they would not have so many complaints.
