- Report: #1439849
Complaint Review: BestBuy -
-
Author Confirmed
Why?
BestBuy
United States
Web:
https://www.bestbuy.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Bestbuy,Geeksquad Bestbuy is charging me from 2months for three applecare plans where I purchased two phones. For asking this over a call customer service people verbally abused me.
Hello Everyone, Last month I went two bestbuy store to buy two apple 8+ phones. I purchased them along with applecare. This is second month and in this month charge I found third applecare plan for iPhone 8 which I never bought from bestbuy. I immediately went to store and asked them to find a solution they said it was their mistake and asked me to reach Bestbuy customer care. I did that and after two long hours they said they can refund for only one month and for the other they are going to create a ticket. I said no and next day at morning 7.30am I got a call from bestbuy and I politely asked him I live in CST time zone and I cannot talk at that point of time because I answered that call in sleep.
He in arude manner said me its 7.30 am on Saturday morning and If I am not drunk Friday night if will be a good time. Ok I understood his situation and took call. He asked me to explain what is the situation I explained him every bit. And asked him it is monthly charge for 12 and how can bestbuy do that? For that he said I created this entire story and asking them for money.
I got furious by hearing his words and asked him if he can call me at 10.00am so that I can make him talk with bestbuy store where mistake happened. And said him what are the troubles I am facing because of their mistake. He immediately started shouting that I am a j**k and a****le and other profane words. I tried reporting it in bestbuy community and they deleted my post. I am feeling very bad that I came from another country to study and for buying a mobile phone I got verbally abused by a unknown person. Please someone help me in this situation. I dont know what to do because I am not from this country. And I am verbally abused. Thanks, Venkata Prakash Parimi
