- Report: #407668
Complaint Review: BestBuy East Brunswick NJ - East Brunswick New Jersey
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BestBuy East Brunswick NJ
Route 18 East Brunswick,NJ East Brunswick, New Jersey, U.S.A.
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Store Manager Roland/ RomannBestBuy East Brunswick NJ Horrible return policy East Brunswick New Jersey
Yesterday on Jan 2,2009 I purchased a Sony Vaio laptop from the Willow Grove,Pa BestBuy store near my work. The purchase came to around 960 with tax and I also bought a game. I get home from work setup the laptop and it is not working correctly very slow, game doesnt play correctly, cannot sign on to my email...Anyway I am VERY unhappy with the product. So the assoicate in PA told me I had 14days to return it NO QUESTIONS asked. SO I went today to return the laptop to the E.Brunswick location and the store manager refused to return the item and told me to call the 1800 number. Then when I wouldnt go away he then said he would charge me a 15% restocking fee. After the horrendous x-mas season how could a company lose any customers...Best Buy lost a big customer I will NEVER go there again not even for AA batteries
Mike
Edgewater, New Jersey
U.S.A.
Mike
Edgewater, New Jersey
U.S.A.
1 Updates & Rebuttals
Luckyjakguy
Arlington,Texas,
U.S.A.
Read the Receipt
#2UPDATE EX-employee responds
Fri, January 30, 2009
The return policy of Best Buy is on the back of the receipt of every purchase. It is also posted extra large on the walls where you check out. "Your original receipt is required for all returns, exchanges, price matches and warranty repair services. All returns and exchanges must be in original condition and include all accessories. All returns, exchanges and price adjustments must be made in the country of original purchase. Best Buy reserves the right to request identification and to deny any return. 30-day return period We accept returns or exchanges 30 days from the original purchase. Please review the exceptions below. 14-day return period We accept returns or exchanges 14 days from the original purchase on computers, monitors, notebook computers, projectors, camcorders, digital cameras, radar detectors and video games purchased as used. Non-returnable items Non-returnable items include labor and/or installation services, consumable items such as phone cards, food and drink, or items that are damaged or abused. Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund. Restocking fee A restocking fee of 15% will be charged on opened notebook computers, projectors, camcorders, digital cameras, radar detectors, GPS navigation and in-car video systems unless defective or prohibited by law. A restocking fee of 25% will be charged on Special Order Products, including appliances unless defective or prohibited by law." They are in the business of making money and letting people purchase a laptop to try it out is not good sense. The cost of trying to resell that laptop you opened or the difference in amount they would have to sell it for because you opened it is the margin. Computers aren't marked up much at all. Reselling a TV that has 15% margin after it has been returned is easy because there is no software to deal with while computers or laptops are impossible.
