We got a Samsung dryer - it was approved by Samsung to be exchanged - we have tried for 3 months to get the exchange done and no one at Best Buy is helpful at all. They are rude or unhelpful. We tried today and were told we needed to call somewhere else and when I asked why I was told, "do you want the number or not". I will NEVER shop at Best Buy again and will do everything I can to stop others from doing so.