- Report: #404885
Complaint Review: BEST BUY - Brooklyn New York
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BEST BUY
8923 Bay Parkway Brooklyn, 11214 New York, U.S.A.
Phone:
718-2656950
Web:
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BEST BUY big black Friday scam, low staff quality, lack of training Brooklyn New York
Bestbuy is such a scams maker!
Before Black Friday 2008, I picked up the ADs in the front of my house. I saw a model of HP laptop(3gb memory, 160 HDD, 14.1 screen, nothing bundled.) $499 for sale, and there is a option to upgrade 4gb memory, 250gb HDD, 14.1 screen, with an anti-virus software and a Epson printer bundled) $599 for sale. I was like, OMG, such a great deal! So, I went to prepared everything for line-up and then bad luck was going to happen.
On Black Friday 2008, My sister and I were so exciting to line up for the laptop. We lined up for one whole night, and I finally got a ticket(TICKET # 209). It advertised, "HP laptop, 4gb memory, 250gb HDD, 14.1 screen with one anti-virus software and a EPSON printer." My sister also got a ticket. It advertised, "HP laptop, 4gb memory, 250gb HDD, 14.1 screen with one anti-virus software and a EPSON Printer. It looks we both would get the same bundle. HOWEVER, it was NOT!!!!!
My sister's and my bundle both got problems. In my case, after checkout, I found that the laptop I got was a 3gb memory, 160gb HDD. NO anti-virus software, but 2-DVD of "restoration & customization" was instead, and just this pack of DVD, they charged me $49.99. THE REALLY JOKE WAS: THEY KEEP CHARGING ME $39.99 FOR THE ANTI-VIRUS SOFTWARE!
Receipt details in my case:
******************************************************
STYLUS NX400 - C11CA20201 $49.99
DV4-1114NR/CORE2 T5800/3GB/16 $499.99
TREND AV/AS PC BUNDLE $39.99 (the anti-virus software)
OPTIMIZATION AND RESTORE CD $49.99
SUBTOTAL $639.96
SALE TAX (8.375%) $53.60
TOTAL PAYMENT $ 693.56
*******************************************************
So, my common is, they didn't state everything clear and sucked me into this scam.
In my sister's case, she looks got everything what they stated in the ticket. 4gb, 250gb, printer and anti-virus software, almost everything! Yes, you might noticed I used "almost". Why do I use "almost"? Just because they charged my sister $89.97 for "GEEK SQUAD STANDARD SECURITY & PERFORMANCE", and I look for it every where in the new laptop, I really cannot recognize this item. (They says it is a part of the anti-virus software)
Receipt details of my sister's case:
*****************************************
TREND AV/AS PC BUNDLE $21.99
DV4-1117NR CORE2 T58002/4GB/2 $552.99
STYLUS NX40 $24.99
GEEK SQUAD $89.97
SUBTOTAL $689.94
SALE TAX $57.78
TOTAL PAYMENT $747.72
*******************************************
EITHER OF THE RECEIPT ARE NOT TOTALLY THE SAME, AND THE SALE PRICES ARE VERY CONFUSED!!!!!
Of course, I went back there 3 days later to claim the thing I should have. I stated the problems to them gently. The first guy looks new, he walk around talking laughing and he looks doesn't know things well, then he went to ask another guy. The other guy told me that he would try to find out the ticket on the Friday. The guy went inside for a while, I hoped he/they can give me a good answer. But he didn't. He came back and told me,"We can't do this, We can't do that. We can't find you the ticket." And then I asked him," so, you guys destroyed all the tickets?" He answered,"Of course! What do you want me to do? You want me to file it?" And he told me that I am the only customer have this issue! (Is there anyone have the same or similar problem?) Finally, I was like, "Okay, fine fine!"
RESULT: got NOTHING!!!!
My common is, I think they still have the ticket at that time and just because it was almost their go home time, so they didn't want to handle this issue further.
SO, DO NOT GO TO BEST BUY! quality
AND BESTBUY DOESN'T EVEN HAVE EXTRA MONEY TO TRAIN THERE STAFF. On that day, I was getting out the store, and the inspector found there were 2 item in the shopping cart and I didn't pay for them. Those 2 item was covered by my coat and I didn't even know it. I recognized it was my fault and I put them back to the register immediately. When we really get out the store and there was yellow Bestbuy T-shirt guy a talked to me,"Yo, don't do that shXX again."
Those bestbuy staffs also look like a high school security person. They yelled on customers just because those customers sit or stand on the appliances. They said something like, " If you keep sitting or standing on the appliances, you will be sent home and I will take your ticket away."
HORRIBLE bestbuy!
REALLY, REALLY REALLY REALLY, DON'T GO TO BESTBUY. THEY ARE NOT THE BEST ANY MORE!
Matthew
BROOKLYN, New York
U.S.A.
Click here to read other Rip Off Reports on Best Buy
Before Black Friday 2008, I picked up the ADs in the front of my house. I saw a model of HP laptop(3gb memory, 160 HDD, 14.1 screen, nothing bundled.) $499 for sale, and there is a option to upgrade 4gb memory, 250gb HDD, 14.1 screen, with an anti-virus software and a Epson printer bundled) $599 for sale. I was like, OMG, such a great deal! So, I went to prepared everything for line-up and then bad luck was going to happen.
On Black Friday 2008, My sister and I were so exciting to line up for the laptop. We lined up for one whole night, and I finally got a ticket(TICKET # 209). It advertised, "HP laptop, 4gb memory, 250gb HDD, 14.1 screen with one anti-virus software and a EPSON printer." My sister also got a ticket. It advertised, "HP laptop, 4gb memory, 250gb HDD, 14.1 screen with one anti-virus software and a EPSON Printer. It looks we both would get the same bundle. HOWEVER, it was NOT!!!!!
My sister's and my bundle both got problems. In my case, after checkout, I found that the laptop I got was a 3gb memory, 160gb HDD. NO anti-virus software, but 2-DVD of "restoration & customization" was instead, and just this pack of DVD, they charged me $49.99. THE REALLY JOKE WAS: THEY KEEP CHARGING ME $39.99 FOR THE ANTI-VIRUS SOFTWARE!
Receipt details in my case:
******************************************************
STYLUS NX400 - C11CA20201 $49.99
DV4-1114NR/CORE2 T5800/3GB/16 $499.99
TREND AV/AS PC BUNDLE $39.99 (the anti-virus software)
OPTIMIZATION AND RESTORE CD $49.99
SUBTOTAL $639.96
SALE TAX (8.375%) $53.60
TOTAL PAYMENT $ 693.56
*******************************************************
So, my common is, they didn't state everything clear and sucked me into this scam.
In my sister's case, she looks got everything what they stated in the ticket. 4gb, 250gb, printer and anti-virus software, almost everything! Yes, you might noticed I used "almost". Why do I use "almost"? Just because they charged my sister $89.97 for "GEEK SQUAD STANDARD SECURITY & PERFORMANCE", and I look for it every where in the new laptop, I really cannot recognize this item. (They says it is a part of the anti-virus software)
Receipt details of my sister's case:
*****************************************
TREND AV/AS PC BUNDLE $21.99
DV4-1117NR CORE2 T58002/4GB/2 $552.99
STYLUS NX40 $24.99
GEEK SQUAD $89.97
SUBTOTAL $689.94
SALE TAX $57.78
TOTAL PAYMENT $747.72
*******************************************
EITHER OF THE RECEIPT ARE NOT TOTALLY THE SAME, AND THE SALE PRICES ARE VERY CONFUSED!!!!!
Of course, I went back there 3 days later to claim the thing I should have. I stated the problems to them gently. The first guy looks new, he walk around talking laughing and he looks doesn't know things well, then he went to ask another guy. The other guy told me that he would try to find out the ticket on the Friday. The guy went inside for a while, I hoped he/they can give me a good answer. But he didn't. He came back and told me,"We can't do this, We can't do that. We can't find you the ticket." And then I asked him," so, you guys destroyed all the tickets?" He answered,"Of course! What do you want me to do? You want me to file it?" And he told me that I am the only customer have this issue! (Is there anyone have the same or similar problem?) Finally, I was like, "Okay, fine fine!"
RESULT: got NOTHING!!!!
My common is, I think they still have the ticket at that time and just because it was almost their go home time, so they didn't want to handle this issue further.
SO, DO NOT GO TO BEST BUY! quality
AND BESTBUY DOESN'T EVEN HAVE EXTRA MONEY TO TRAIN THERE STAFF. On that day, I was getting out the store, and the inspector found there were 2 item in the shopping cart and I didn't pay for them. Those 2 item was covered by my coat and I didn't even know it. I recognized it was my fault and I put them back to the register immediately. When we really get out the store and there was yellow Bestbuy T-shirt guy a talked to me,"Yo, don't do that shXX again."
Those bestbuy staffs also look like a high school security person. They yelled on customers just because those customers sit or stand on the appliances. They said something like, " If you keep sitting or standing on the appliances, you will be sent home and I will take your ticket away."
HORRIBLE bestbuy!
REALLY, REALLY REALLY REALLY, DON'T GO TO BESTBUY. THEY ARE NOT THE BEST ANY MORE!
Matthew
BROOKLYN, New York
U.S.A.
Click here to read other Rip Off Reports on Best Buy
3 Updates & Rebuttals
Skeezir
Anchorage,Alaska,
U.S.A.
Be a better comsumer
#2UPDATE Employee
Fri, December 26, 2008
I know exactly what bundles you are talking about and it seems to me like it was so hectic inside the store that day(of course) that because the boxes for those 2 hp laptops are almost identical and they had them stacked up in piles they gave you the wrong one. You should have been paying attention to what you were being rung up for and made sure that it came out to the $599 Those black Friday bundles package out once we hit "total" and the anti virus will still be like $20 on the receipt,but it doesn't matter as long as it is the correct total price, because they scanned the wrong laptop it did not package out and so the anti virus and the printer were regular price.we do offer the geek squad services on all the laptops we sell and you must have said yes to it without even realizing. it seems to me like you would benefit from the optimization and restore cd's that you were charged since you dont seem to know what the heck they are or why they are beneficial. the Standard Security and performance is a package where geek squad will peform an optimization on the computer and install the security software if you had not gotten the optimization on the computers you would of had to take them home and spend hours doing a lot of work on them to get them ready to go. The tickets dont mean anything, they are just so that the people waiting in line for hours get what they came for guaranteed(assuming it is rung up right) and no riots break out.(like at walmart) It would not have helped you if they found the ticket or not. whoever rang up the transaction made a simple mistake(scan the wrong box), but at the same time you really should be paying attention to what the total was and what it should of been and if you didn't understand the Geek Squad services you should have refused them or asked them to explain them better to you.
Skeezir
Anchorage,Alaska,
U.S.A.
Be a better comsumer
#3UPDATE Employee
Fri, December 26, 2008
I know exactly what bundles you are talking about and it seems to me like it was so hectic inside the store that day(of course) that because the boxes for those 2 hp laptops are almost identical and they had them stacked up in piles they gave you the wrong one. You should have been paying attention to what you were being rung up for and made sure that it came out to the $599 Those black Friday bundles package out once we hit "total" and the anti virus will still be like $20 on the receipt,but it doesn't matter as long as it is the correct total price, because they scanned the wrong laptop it did not package out and so the anti virus and the printer were regular price.we do offer the geek squad services on all the laptops we sell and you must have said yes to it without even realizing. it seems to me like you would benefit from the optimization and restore cd's that you were charged since you dont seem to know what the heck they are or why they are beneficial. the Standard Security and performance is a package where geek squad will peform an optimization on the computer and install the security software if you had not gotten the optimization on the computers you would of had to take them home and spend hours doing a lot of work on them to get them ready to go. The tickets dont mean anything, they are just so that the people waiting in line for hours get what they came for guaranteed(assuming it is rung up right) and no riots break out.(like at walmart) It would not have helped you if they found the ticket or not. whoever rang up the transaction made a simple mistake(scan the wrong box), but at the same time you really should be paying attention to what the total was and what it should of been and if you didn't understand the Geek Squad services you should have refused them or asked them to explain them better to you.
Aaron
Rock Island,Illinois,
U.S.A.
My guess...
#4Consumer Comment
Fri, December 26, 2008
This sounds like a situation where you got upsold somehow. Not sure what happened but I would guess it is as much your fault as it is their fault. Also Best Buy had every right to tell people to not sit on the appliances. Some of us buy open box items like that and crazy as it may seem we would rather not buy them with someone's butt print in them. As for the coat thing. I take the middle ground here. It looked like stealing and that you freaked out and went back to pay. Best Buy is fairly self serve when it comes to putting small items on the register to be rang up so anything missed in this case was 100% your fault. The yellow shirts job is to stop shoplifters.
