- Report: #483375
Complaint Review: Best Buy Stores (National Chain) - Internet
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Best Buy Stores (National Chain)
www.bestbuy.com 76028 Internet, United States of America
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Best Buy Stores (National Chain) Thieves, liars and just plain dishonest Burleson, Texas
I took my laptop in to have a virus removed. Their geek squad said i have over 400. I find that hard to believe, as I never go to chat rooms, and don't have children
They supposedly removed the so called viruses and then proceeded to tell me my hard drive was broken and wanted to sell me another one. I said no
I disputed the chg with Discover. Then BB said and provided documentation I had agreed to have this work done.
Granted, I agreed to have the virus removed, but not for them to damage my hard drive and put scratches and steal my cable.
I am still working with Discover to continue to dispute this.
I have many legal documents on the hd and am unable to get them off.
Now, the idiots at the geek squad said they could transfer the data for another 99 bucks, but if it is broken, what are going to do, transfer broken information to a clean hd? They are so stupid
2 Updates & Rebuttals
Vaporize
dENVER,Colorado,
U.S.A.
heres what to do
#2
Sat, August 22, 2009
Get a firewall, get anti virus, get a spyware detection, keep all software and drivers up-to-date. I recconmend NOD32, F-secure, or AVG, When you are not using your computer turn it off. Does not hurt to unplug it either.
Next read up on computer maitence...
Never open an email or attachment unless you know exactly who it is writing you or what you are opening, most providers will scan it for you as well, you should do the same.
Robert
Irvine,California,
U.S.A.
Who's Stupid?
#3
Fri, August 21, 2009
Let's see you had them remove "a" Virus. Well first Viruses are like Cockroaches or Ants. If you see one there are hundreds you don't see. Second, if you had to have them remove one that means you didn't have any Anti-Virus software installed, or if it was installed you didn't have it running.
As for the "I never go into chat rooms, and don't have children"..please. Off the top of my head I can think of at several ways to get a virus or worm on a computer and none involve children or chat rooms. Such as going to an infected web site, opening a document you receive through e-mail, not keeping up with updates to Windows(assuming you are on Windows). Given time I could probably come up with several more as well. Quite frankly having kids may have saved you from this, because there are a lot of kids that have more computer knowledge than some adults.
Also, yes a hard drive can be "broken" and still be able to get data off of it.
The only claim that MAY be valid is if you say they did not return a cable you gave them.
