Kristy
Beverly Hills,#2UPDATE EX-employee responds
Mon, January 12, 2009
I would suggest you call 888 best buy (option 1 & 3) and ask for PSP repair dept.. when the rep get's on the phone give them you PSP Service plan# Tell them it's been over 45 days waiting on parts and that you would like to request " a no lemon junkout request" be submitted so you can get a new TV under the terms of your service plan... you'll probably get told, that technically it's 45 days awaiting parts, & in reality the parts didn't take that long (it's just they ordered a defective part & need another one) at this point VERY POLITELY & CALMLY.. give them your story below that it's been in repair since 09/10/08 (they will probably push back to 10/1/08 as the first visit) in any event... try to get them to agree to submit a "no lemon junkout request" after 3days call back and see if a new TV has been approved... if not, hang up and call Best Buy main corporate switchboard phone number (not any 800# it's listed at the bottom of thier website under "for our investors") when you call during normal business hours M-F 9-5PM ask for "executive resolutions dept" have a copy of your TV Reciept PSP# POLITELY Explain what is going on... this person will probably need 2-3days to research & get back to you.. but talking to them should resolve the issue... post any updates on your case...
Kristy
Beverly Hills,#3UPDATE EX-employee responds
Mon, January 12, 2009
I would suggest you call 888 best buy (option 1 & 3) and ask for PSP repair dept.. when the rep get's on the phone give them you PSP Service plan# Tell them it's been over 45 days waiting on parts and that you would like to request " a no lemon junkout request" be submitted so you can get a new TV under the terms of your service plan... you'll probably get told, that technically it's 45 days awaiting parts, & in reality the parts didn't take that long (it's just they ordered a defective part & need another one) at this point VERY POLITELY & CALMLY.. give them your story below that it's been in repair since 09/10/08 (they will probably push back to 10/1/08 as the first visit) in any event... try to get them to agree to submit a "no lemon junkout request" after 3days call back and see if a new TV has been approved... if not, hang up and call Best Buy main corporate switchboard phone number (not any 800# it's listed at the bottom of thier website under "for our investors") when you call during normal business hours M-F 9-5PM ask for "executive resolutions dept" have a copy of your TV Reciept PSP# POLITELY Explain what is going on... this person will probably need 2-3days to research & get back to you.. but talking to them should resolve the issue... post any updates on your case...
Kristy
Beverly Hills,#4UPDATE EX-employee responds
Mon, January 12, 2009
I would suggest you call 888 best buy (option 1 & 3) and ask for PSP repair dept.. when the rep get's on the phone give them you PSP Service plan# Tell them it's been over 45 days waiting on parts and that you would like to request " a no lemon junkout request" be submitted so you can get a new TV under the terms of your service plan... you'll probably get told, that technically it's 45 days awaiting parts, & in reality the parts didn't take that long (it's just they ordered a defective part & need another one) at this point VERY POLITELY & CALMLY.. give them your story below that it's been in repair since 09/10/08 (they will probably push back to 10/1/08 as the first visit) in any event... try to get them to agree to submit a "no lemon junkout request" after 3days call back and see if a new TV has been approved... if not, hang up and call Best Buy main corporate switchboard phone number (not any 800# it's listed at the bottom of thier website under "for our investors") when you call during normal business hours M-F 9-5PM ask for "executive resolutions dept" have a copy of your TV Reciept PSP# POLITELY Explain what is going on... this person will probably need 2-3days to research & get back to you.. but talking to them should resolve the issue... post any updates on your case...
Kristy
Beverly Hills,#5UPDATE EX-employee responds
Mon, January 12, 2009
I would suggest you call 888 best buy (option 1 & 3) and ask for PSP repair dept.. when the rep get's on the phone give them you PSP Service plan# Tell them it's been over 45 days waiting on parts and that you would like to request " a no lemon junkout request" be submitted so you can get a new TV under the terms of your service plan... you'll probably get told, that technically it's 45 days awaiting parts, & in reality the parts didn't take that long (it's just they ordered a defective part & need another one) at this point VERY POLITELY & CALMLY.. give them your story below that it's been in repair since 09/10/08 (they will probably push back to 10/1/08 as the first visit) in any event... try to get them to agree to submit a "no lemon junkout request" after 3days call back and see if a new TV has been approved... if not, hang up and call Best Buy main corporate switchboard phone number (not any 800# it's listed at the bottom of thier website under "for our investors") when you call during normal business hours M-F 9-5PM ask for "executive resolutions dept" have a copy of your TV Reciept PSP# POLITELY Explain what is going on... this person will probably need 2-3days to research & get back to you.. but talking to them should resolve the issue... post any updates on your case...