Complaint Review: Berger King - Store 5974 Gilbert - Arizona

Friday Nights are Dangerous in This Gilbert Burger King!

 am so upset with Burger King.

Last Friday, Aug 11 at 8:15 pm   my friend and I, both Mature Women went to the Burger King #5974- 450 North Gilbert Road, Gilbert AZ 85234. Our order was place at 8:17 order#17.   At that time, there was a group of kids obviously not old enough to drive. There were loud and horsing around. While we were in line one boy came up and asked for “More Water Cups”.  Our server, Geraldo, gave him some and told him he could not give him any more cups. While were playing, we heard the sound of Ping Pong Balls bouncing around the restaurant, The Kids were play a form of “pong”. They began to rough house physically began to the push each other into the booths.  More kids arrived and chaos erupted.  The ping pong balls even bounced in out booth. 

Out booth was a curved one facing the Drink dispenser and we were able to observe one boy with a “Burger King Cup” filling his and pouring it into the “Water Cups”.  It was so loud we never heard them call our number. Janet went up to check on our order and it was just sitting there and it was COLD.  Just as Janet picked up our food a boy on a White BMX style bike came cursing in and rode his bike around inside the Burger King. Along with him a few more kids came it and the noise, routines and inappropriate behavior.  At one point- about 30 minutes a few of the group left and we decided to leave. Just as we place out garbage in the cans, the group came back.  I need to use a White Cane for Mobility- I have Low Vision.  We were blocked in and had to ask the kids to make space so we could leave.  They made some rude comments as I was trying to navigate to the exit.

On Monday Aug 14 at 2:00 PM, I called the Burger King and asked to speak to the Manager.  Someone name “Giovani” (spelling) who REFUSED to state his last name or spell his name, claimed to be the General Minter, say he was working on that Friday and that he did not remember it being loud or anyone riding a bike in the dining area. Well he boldly LIED to Me.  He stated it felt it was okay for the kids hang-out. He didn’t even address the Cold Food!  When I mention the liability if someone got hurt, he just laughed!  I asked him what was Burger King’s policy for Loitering. He said he didn’t know. I was shocked when he stated, he has only been the General Manager for a few weeks and did not know of any rules!

I than called Burger King’s Customer Relations Number – 1-866394-5493. I got someone named Lordes. She was not very sympathetic and never Apologized for the horrific experience and/or Cold Food.   I asked her who was the Franchise Owner. She stated she was not allowed to tell me but she would contact him and have him contact me in the next 24-48 hours. She never gave a Case Number. 

I waited until 2:30 PM today, Friday Aug 18 to re-contact the Customer Relations Department.   This time a got Shereca. She looked up my complaint. She put me on hold to read it. She came back on the line and stated she would re-contact the Franchisee Owner. She did not feel it was unreasonable that I had not been contacted in 5 Days.   I asked to speak with a supervisor. She put me on hold and came back and said there was NONE AVAILIBLE! I stated I would hold until one was. She stated a supervisor would call me back but she did not know when. I told her was NOT acceptable and I would blast Facebook,Twitter, Yelp, and ,Rip Off,  and I will contact the Heath Department about the Cold Food.   I persisted and about 3-5 minutes later a supervisor named Dennis came on line.  He was the FIRST Person to Apologize. He stated he was Emailing the Owner, the District Manager and the General Manager… Obliviously, it is NOT “Giovani”.