- Report: #1458769
Complaint Review: BECKLEY'S RV CAMPING CENTER - Thurmont MARYLAND
Reported By:
LARRY OPPHILE -
GAMBRILLS, MARYLAND, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
BECKLEY'S RV CAMPING CENTER
11109 Angleberger Rd. Thurmont, 21788 MARYLAND, United States
Phone:
301-898-3300
Web:
https://www.beckleysrvs.com/
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BECKLEY'S RV CAMPING CENTER N/A CAUSED DAMAGED TO RV RIG WHILE IN THEIR POSSESSION FOR MANY WEEKS. Thurmont MARYLAND
Just a note that anytime you have routine service performed @ Beckley's insure you have no damage upon arrival and also upon departure. Document it as such. Craig B., owner, will not stand behind any of the time (numerous weeks) it is stored onsite or even when test driven if any accidental damage occurs. Long story, short, was that they could not duplicate how it might have possibly been damaged, so our problem. As often as the service typically takes, your rig may be moved around the storage lot many times so the chances for such an incident increase day by day. Cost us over $5000 for service and still would not fix the small damaged area in-house. Was not apparent nor seen when the initial check-in walk-thru was conducted by the service adviser. Three foot area along the right rear bottom was buckled under. Now Progressive Insurance has to get legally involved in the situation... Not a good business practice on their top management's part ! Would have cost them a few hundred dollars to remedy in-house body shop rather than having a dissatisfied customer and social media discussion. KATHY & LARRY
1 Updates & Rebuttals
LARRY
GAMBRILLS,Maryland,
United States
Additional Information
#2Author of original report
Sun, September 16, 2018
Beckley's 3rd part windshield installers appear to have now damaged the wiper motor and or wiper arms during that process the 1st time we needed them in a light rain situation. The issue is still being accessed by a 3rd party repair shop Progressive recommended & where the body work is being performed. Beckley's apologized but no suggestions to assist.
The wiper blades were installed out of sinc, motor 1/2 up position and slammed in to the mirrors damaging/stripping the splines. Passenger wiper arm broke and fell of on the interstate while moving to the 2nd shop for body repairs durring a rain event. The driver's wiper blade arm also loose and possibly stripped spline.
By the way the wipers passed the initial wiper check safety inspection at their location days earlier & installed new wipers for close to $100 a pair, so it had to have happened during the later window install by their 3rd party contractors. Not pre-existing as was NOT the damage to the right rear of the rig they insist they did not know how it happened...Appeared another white camper bumper went under the corner when parked or moved next to our rig at some point in time.
Unit was there onsite for numerous weeks awaiting delivery of the windshield to pass the supposed safety inspection so we assume it was moved around many times in the process or other pull type campers in & out next to it. Estimated at $6700 and Beckley's offered to waive PART of our out of pocket $1K deductible if we let them fix the damage.
Of course we're sure that was padded/built in to the $6700 Progressive recommended another professional local shop better suited for RV body repairs as Beckley's utilizes a make-shift tent to do so with little control. Live & Learn...We'll seek legal advise once this is resolved by us & Progressive for reimbursement of our out-of pocket expenses related to this matter. Will most likely cost us more money but at this point a matter of principle and we''ll gladly do so to prove a point.
They cannot place a generic waiver blurb on page 4 of a document and not be legally accountable for any on-site damaged that cannot be explained by them...Why do a pre-check-in inspection for damages as they do and then state that they do not look at everything ? This was not minor damage we are talking about at $6700 per Beckley's Entire right rear corner with both doors that has to be replaced totally per Beckley's and per Progressive.
