Complaint Review: Barrister Global Services Inc - Hammond Louisana

I have worked for the company for 8 years as an on-call contractor. I have watched it go from bad to worse. This company uses dispatchers from Albania who speak very poor English to harass, coheres, and basically degrade Field Technicians into doing work at below minimum wage costs. They don't pay mileage, account for wear and tear and time on your own personal vehicle that is used for their projects. Additionally, they tell you that they are going to pay you for work completed and don't pay you at all.

They have an AP department that has no phone number, just an email address purposely so that they don't have to answer to the direct complaints of payment and customers verbally. Many times, as a tech you are told that there is a problem with the program or the portal used that didn’t get the completed information. You, compete for jobs and are hopefully paid within 3 days if you pick the speedy option, otherwise, it can take up to 2 months if you select regular ACH. The speedy option for payment of which they take another 13% of the funds due you as a processing fee. There is so much that I can go into on the inappropriate procedures that are used that I can write a book on! They use the address of a PO Box in Hammond Louisiana, but all operations are done with virtual dispatchers from Albania that are between the age of 16yo and 20yo who have no technical or field experience. They are yelled at, cursed at and demeaned also just so they can be pushed to pressure the techs into doing the project for the least amount of money possible. This allows them to keep more money for the company. These so-called managers, run this virtual sweatshop. The clients complain of the poor workmanship, techs not showing up and just walking away on the job! Who can blame them based on the amount they are given and B/S they go through just for the little money that is paid. For me, I will stick with the most recent issue which at this time is payment for work completed.

Techs aren’t really motivated to do a good quality job and be as professional as possible. I personally haven’t been paid for two weeks for a job I completed even after I was involved in an accident on way to the job the next day. Barrister dispatchers weren’t even concerned in the health of the techs or their welfare. After I, contacted them to let them know I was involved in a ‘hit-n-run’, the first thing that was asked to me was “can I go back to the job site after I leave the emergency room”? My assistant and I were in the accident. After numerous calls, and emails to the so-called President of the company and all the managers, and dispatchers involved. We were told that there was a problem with the program and that someone would call me when it was resolved. A week later no call. After more aggressive measures. We were given a date that it would be resolved, and payment would be made to us within 24 hrs. 48 hours later no payment and no resolution. You would think this company that does everything via various technicians across the US and Canada who are just picking up side gigs to make ends meet, would treat them better and try to at least use English speaking US Dispatchers instead of farming out all the work.

As a Client who wants their printers, laptops, desktops, and electronics fixed via warranty repair. Techs are sent out numerous of times to fix the problem and they themselves may not be qualified to work on the units or don’t know how to work on the unit and have the worse work ethics. Clients receive 10 to 15 calls a day from the dispatchers just to make sure they’re going to make money. Not to make sure the units are fixed, clients are happy, and there is no re-repair. Techs know the more trips the more money they will make. Repaired or not, they are getting paid the lowest possible so they might as well milk it. The attitude is Barrister doesn’t care so why should they.