- Report: #643445
Complaint Review: BankAtlantic - Internet
Reported By:
Yubi -
North Miami, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
BankAtlantic
Internet, United States of America
Phone:
Web:
www.bankatlantic.net
Categories:
Business Rating:
(0)
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BankAtlantic Stole 100 dollars from an innnocent (and I could say hardworking) 16 yr. old girl Internet
Hello all! This might seem to an adult like a minute little occurrence, but to me, it's heart-shattering tricks over my hard-earned money on my very first summer job. I got a bankatlantic minor account with my mother on the 24th of June, 2010, I had just earned a summer job with my local city, The City of North Miami, working at the local museum summer art kids camp. They needed an account with a bank to be able to give me a my checks via direct deposit, so that's why I set up the account in the first place.
I just got a statement today, after my mother noticed my account being oddly low, when she just made an atm withdrawal for 100 dollars that left the balance at 665.99, and then when we did another withdrawal of 20 dollars two different times, the balance was finally left at 434.26. Mind you, along with these two withdrawals, I had made a purchase online of 41.73, and a check for 50.00 dollars for my art fees at school. But it doesn't add up! 665.99-(41.73+50.00+40.00)= 534.26! Not 434.26! SO my mother got the statement, and I saw all my transactions and remember all of them, From my first deposit to my cell phone purchase!
But we saw that on 9/8/09 and 9/9/09 (my sister's birthday, keep that in mind) that ATM transactions were made on those two dates of 40 dollars each! I have NEVER withdrawn 40 dollars, all my withdrawals have been 20 dollars (one exception of a 60 dollar withdrawal, which I remember VERY clearly, I could even tell you the story but i won't get into it). And then another withdrawal of 20 dollars was made of 20.00 on 9/10/10 which I am completely and utterly sure I did not do!
There were withdrawals i made around these dates, one of 20.00 dollars i took out for my sister's birthday on 9/9/10 (which then they apparently took advantage of and withdrew 40.00 dollars the next day) and then another 20.00 dollars I withdrew on 9/17/10 that I have the receipt for (which oddly enough was processed on the wrong date in my statement 9/20/10, what's up with that?)
But at the end of the day, there is 100 dollars missing from my account, that aren't even pos purchases (if they were listed as pos purchases, i would have inquired the online purchases i have made in the past) But no, they are ATM withdrawals. No one in my family is stealing from me, and no one as far as i know, has my information on my debit card, i have protected everything, mind you this could be a crook, i have heard of tiny machines that could be put inside of ATMs to steal info, but I don't think this is very likely. Plus, I think it was very fishy that would never send me statements every month, like they would my parents account.
All I can say is:
A. I want my 100 dollars back
B. Bankatlantic is taking advantage of teenagers and their stereotyped "dumbness" but I am most definitely NOT dumb.
C. I pray this is not some sort of crook taking my money. But I feel it is most likely them.
Thank you for reading my story, and hopefully I can get some help with this situation. All I know is I'm going straight there tomorrow and getting my money out of there before anything else goes on here. I might even switch to Chase, who knows.
I just got a statement today, after my mother noticed my account being oddly low, when she just made an atm withdrawal for 100 dollars that left the balance at 665.99, and then when we did another withdrawal of 20 dollars two different times, the balance was finally left at 434.26. Mind you, along with these two withdrawals, I had made a purchase online of 41.73, and a check for 50.00 dollars for my art fees at school. But it doesn't add up! 665.99-(41.73+50.00+40.00)= 534.26! Not 434.26! SO my mother got the statement, and I saw all my transactions and remember all of them, From my first deposit to my cell phone purchase!
But we saw that on 9/8/09 and 9/9/09 (my sister's birthday, keep that in mind) that ATM transactions were made on those two dates of 40 dollars each! I have NEVER withdrawn 40 dollars, all my withdrawals have been 20 dollars (one exception of a 60 dollar withdrawal, which I remember VERY clearly, I could even tell you the story but i won't get into it). And then another withdrawal of 20 dollars was made of 20.00 on 9/10/10 which I am completely and utterly sure I did not do!
There were withdrawals i made around these dates, one of 20.00 dollars i took out for my sister's birthday on 9/9/10 (which then they apparently took advantage of and withdrew 40.00 dollars the next day) and then another 20.00 dollars I withdrew on 9/17/10 that I have the receipt for (which oddly enough was processed on the wrong date in my statement 9/20/10, what's up with that?)
But at the end of the day, there is 100 dollars missing from my account, that aren't even pos purchases (if they were listed as pos purchases, i would have inquired the online purchases i have made in the past) But no, they are ATM withdrawals. No one in my family is stealing from me, and no one as far as i know, has my information on my debit card, i have protected everything, mind you this could be a crook, i have heard of tiny machines that could be put inside of ATMs to steal info, but I don't think this is very likely. Plus, I think it was very fishy that would never send me statements every month, like they would my parents account.
All I can say is:
A. I want my 100 dollars back
B. Bankatlantic is taking advantage of teenagers and their stereotyped "dumbness" but I am most definitely NOT dumb.
C. I pray this is not some sort of crook taking my money. But I feel it is most likely them.
Thank you for reading my story, and hopefully I can get some help with this situation. All I know is I'm going straight there tomorrow and getting my money out of there before anything else goes on here. I might even switch to Chase, who knows.
4 Updates & Rebuttals
Bman
Philadelphia,Pennsylvania,
United States of America
Attachments To Withdrawal Machines
#2Consumer Comment
Fri, September 24, 2010
There have been many stories about attachments being placed on ATM machines that can take your account information. If one can imagine something can be done someone has already done it. This is another possibility? Yet what are the chances you withdrew from the same location twice? The last commenter has some very good suggestions, and maybe closing the account (or shifting the funds) might be in order? I have seen recently that banks have been taking the money of good law abiding citizens that care for children recently - a person that is a the leader of a girl scout fund drive was shafted just yesterday of thousands of dollars possibly due to computer and bank system errors! As the past commentator suggested police report and bank review process is necessary. If there is any wrong doing concerning the bank you may wish to file a report with this government agency:
http://www.ftc.gov/reports/index.htm
Ronny g
North hollywood,California,
USA
I don't think the banks will look at the video..
#3Consumer Comment
Fri, September 24, 2010
Yes it is true the ATM has video...but the banks will tell you "no" if you ask to view it. The only way it will get viewed may be with a court order. Why they are like this i do not know...but when an ATM actually ripped me off, the bank told me no one will review the video and I had to wait over a month before their investigation proved what I already knew...the ATM was defective.
In this case however I feel someone does have access and is pulling money from the account. Only chance of any recourse may be filing a police report. But then you may have to press charges on whomever did this.
betty.b
Corona,California,
United States of America
sad story
#4Consumer Comment
Fri, September 24, 2010
First of all, Yubi, you articulated your story very well here where a lot of others, well, just don't.
I have no real suggestion for you, but it's very doubtful that the bank was making these withdrawals. Are you really sure that no one in your family has your bank info? I know that would be very hard to swallow but that would be the obvious direction to look.
Perhaps your bank can pull the date stamp of those withdrawals and look at their video of who was using your card.
I feel sad that this has happened to you and I hope you let all of us know how this turns out.
BettyB (Corona CA)
Flynrider
Phoenix,Arizona,
USA
What have you done?
#5Consumer Comment
Thu, September 23, 2010
Have you discussed this with the bank? Your post doesn't mention it.
Obviously, somebody withdrew $100 in 3 transactions on the 8th, 9th and 10th.
You need to report the fraudulent transactions to the bank (and possibly the police). Someone is using your card (or a fake card with your information on it). The ATM will have taken photos of the person making the transactions on the date in question. That will help.
"No one in my family is stealing from me, and no one as far as i know, has my information on my debit card"
For your sake, I hope that's true, but you did say :
"my mother noticed my account being oddly low, when she just made an atm withdrawal for 100 dollars"
So at least we know that someone besides you has access to this account.
"then another 20.00 dollars I withdrew on 9/17/10 that I have the receipt for (which oddly enough was processed on the wrong date in my statement 9/20/10, what's up with that?)"
If you made the withdrawl after closing time on Friday the 17th, the transaction is processed on the next business day, which would be Monday the 20th. This is common at all banks.
"i have heard of tiny machines that could be put inside of ATMs to steal info, but I don't think this is very likely."
These are called card skimmers and they're attached to the card slot on the outside of the ATM. They're probably a lot more likely than you think. I have found 3 of them on ATMs at two major banks this year.
Go talk to the bank, file a report on the fraudulent transactions and see where that goes.
