- Report: #89812
Complaint Review: Bank One - Previously First USA - Wilmington Delaware
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Bank One - Previously First USA
https://online.firstusa.com/ Wilmington, Delaware, U.S.A.
Phone:
877-999-3872
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Bank One - Previously First USA Doubled interest rates and I've never missed a payment Wilmington Delaware
My husband and I have had a First USA card for over 8 years, and have never missed a payment. As a matter of fact, we've had a direct deposit going directly to the card of 100.00 a month, (way above the minimum pmt due) to get the card paid off sooner. We have never missed a pmt, nor have we been late. We found out recently, that Bank One bought out First USA, and when they did, they reviewed everyones credit reports.
When they reviewed mine, they found that I had high balances on other cards, (that were also never late, and paid well above the minimum) so they decided I was "high risk" and changed my interest rate from 9.9%, to 19.9%. I was being penalized from them for owing alot of money? This made no sense whatsoever, so I called them, and demanded an explaination. The customer service representative proceeded to tell me that we were "high risk" so they had to increase my interest rate. This was obsurd, so I had them refund such outrageous charges and close my account. I will never do business with them again.
Stacy
Fayetteville, North Carolina
U.S.A.
When they reviewed mine, they found that I had high balances on other cards, (that were also never late, and paid well above the minimum) so they decided I was "high risk" and changed my interest rate from 9.9%, to 19.9%. I was being penalized from them for owing alot of money? This made no sense whatsoever, so I called them, and demanded an explaination. The customer service representative proceeded to tell me that we were "high risk" so they had to increase my interest rate. This was obsurd, so I had them refund such outrageous charges and close my account. I will never do business with them again.
Stacy
Fayetteville, North Carolina
U.S.A.
1 Updates & Rebuttals
Rosemarie
Mesa,Arizona,
U.S.A.
GE/First USA bank-13.24 percent to 24.99 percent
#2REBUTTAL Individual responds
Mon, June 14, 2004
I always pay on line to First USA. I always pay the day they give me the notice and I pay 30-50 dollars over. One day I went to pay my bill and noticed the payment went from 320.00 to 402.00 I called that day and was told thatthe principal was being raised. I did not like that but thought not a problem because It would get paid off earlier. When I received the statement, I saw they raised me to 24.99%. I went to the phone and called First USA and wanted a reason, they said to get my credit report...That is all they told me, and not in a nice tone of voice. I could not understand. I did get my credit report twice..And found 33 transactions. Of which many were closed and paid off. I had great credit and nothing was delinquent. I had excellent credit. I had 3 companies that were paid off but still open so I closed them. I paid off 3 small bills. After 3 months of paying this outlandish payment, I called Customer Service at the First USA bank and told them that I closed 6 venders that were on my credit report and to please reconsider the % rate. They were still not agreeable and told me they would not work with me because of the other balances I had on my credit report. They also told me that I was not making enough payment. I was told that a payment to them should be double the amount, (my 20-50 dollars were not enough). They were unwilling to work with me. Customer Service would not budge to rectafy the high interest rate. I have other cards and they have all worked with me when ever I need them to.I am in the process to paying First USA off and will never go back to them. Nor will I recommend them as a bank to anyone. By law they are to notify you of the increase, If you refuse (you have 30 days) they will close your account. I never saw this letter, because I pay on line and seldom pay attention to the paper work in the envelope. I do now...My biggest joy is to hear that First USA burns down...
