- Report: #156275
Complaint Review: Bank Of America - Nationwide
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Bank Of America
bankofamerica.com Nationwide, U.S.A.
Phone:
800-841-4000
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Bank Of America - BOA ripoff, fraud, illegal, bad company Nationwide
*Consumer Comment: Larger banks, less consumer freindly.
*Consumer Comment: BoA and Fleet
*Author of original report: BOA Update, (Response)
*Consumer Comment: Bank of America charges fees regardless of whether the payment is on time.
*Consumer Comment: Bank of America charges fees regardless of whether the payment is on time.
*Consumer Comment: Bank of America charges fees regardless of whether the payment is on time.
*Consumer Comment: Bank of America charges fees regardless of whether the payment is on time.
I will be brief and factual only. I will not go to the level of insults. Bank of America merged with Fleet Boston. I had been with Fleet for over 13 years. And been through several merges or changes. None has been so horrible than Bank of America (BOA).
Problem 1
When they merged they sent Visa checkcards that didn't work correctly. Not only was I one of the customers, but I wasn't notified by letter or via e-mail of the problem. I was sent another card and it was when I called I found out their error. They told me they sent notification. I did not receive anything.
Problem 2
I deposited $190.00 of cash into my account through the bank teller. After 3 days of NOT seeing the amount of the deposit, I called, and was told they had no knowledge of such a deposit. I told them, I had the slip with the tellers information who took my deposit. After several days, it was finally handled and I received my money. This problem continued 4 other times when I made a deposit. I was becoming very nervous on how they handled my money.
Problem 3
I noticed a complete change in professionalism. When you called and spoke to someone they sounded very young and not knowledgeable about their bank. Several times, I would have to tell them about their own policies. Many times the representatives were curt, nasty, and ill mannered. I felt I was bothering them. And I rarely called.
Problem 4
I admit that during the summer my finances were a little different. My direct deposit was a bit lower due to summer. So, I was frequently going into the savings account to transfer funds. One time I went over and I knew there would be a fee, but what I didn't like was that...I was charged $19.00 twice. Then I noticed overcharges for using ATMS outside of BOA. They charge $1.50 per ATM well I got charged twice or three times. I was unhappy about this but let it slide
Problem 5
I received a notice from BOA stating that if I continued to withdraw from my savings account they would charge me $3.00 per withdrawl and change my savings account to one that best fits me. I thought I was in charge of my own money? I did not appreciate being told what BOA would do with my account or my money.
Problem 6
My card was lost. I called and ask for a new card to be rushed to me. I paid $20.00 even though I thought that was too much. I called the next day and asked if I could have the tracking number of FedEx or whomever so I wouldn't have to bother them. I was told no tracking number or any information about my FedEX request existed. I spoke to the rep prior to making my order who stated the card would be in my hands within 2 days. A supervisor lied to me and said it can take up to 4 days. I expressed that she was not being truthful because if it takes 5-7 days for a card to be issues and I am paying for FedEx why would it take 4 days. I need my card to use it. I received my card the next day.
Problem 7
I disupted a mere $25.00 on my account. I was denied my claim and told provisional credit was not given. I was told to fill out a Affidavit form and it would be taken card of, however after reading the form, I needed to find out how long the process would take. So I called and the rep knew nothing and stated they had no such Dispute Department. That she could not give me a day or time. I expressed concerns of sending the form via fax to just anyone. I ended up not getting my $25.00 and simply closing my account.
My story is not as horrible as others. But I realized that I do need a bank who follows the principles I live by: respect, honesty, being genuine, caring, and having consideration. Without those basics- you don't have a very good company. I decided to go to another bank which seems to be trusting and trust my name.
I am sure BOA will rebut this and I would like to tell *you* who are reading this- you should have some since of honesty when you do business with hardworking indivduals. No company is perfect and your customers may bounce a check, but you have no right to take away their integrity. I was very hurt by this bank because I loved my bank. It felt like family. Now it is simply means nothing to me.
Aj
Long Branch, New York
U.S.A.
Click here to read other Rip Off Reports on Bank of America
Problem 1
When they merged they sent Visa checkcards that didn't work correctly. Not only was I one of the customers, but I wasn't notified by letter or via e-mail of the problem. I was sent another card and it was when I called I found out their error. They told me they sent notification. I did not receive anything.
Problem 2
I deposited $190.00 of cash into my account through the bank teller. After 3 days of NOT seeing the amount of the deposit, I called, and was told they had no knowledge of such a deposit. I told them, I had the slip with the tellers information who took my deposit. After several days, it was finally handled and I received my money. This problem continued 4 other times when I made a deposit. I was becoming very nervous on how they handled my money.
Problem 3
I noticed a complete change in professionalism. When you called and spoke to someone they sounded very young and not knowledgeable about their bank. Several times, I would have to tell them about their own policies. Many times the representatives were curt, nasty, and ill mannered. I felt I was bothering them. And I rarely called.
Problem 4
I admit that during the summer my finances were a little different. My direct deposit was a bit lower due to summer. So, I was frequently going into the savings account to transfer funds. One time I went over and I knew there would be a fee, but what I didn't like was that...I was charged $19.00 twice. Then I noticed overcharges for using ATMS outside of BOA. They charge $1.50 per ATM well I got charged twice or three times. I was unhappy about this but let it slide
Problem 5
I received a notice from BOA stating that if I continued to withdraw from my savings account they would charge me $3.00 per withdrawl and change my savings account to one that best fits me. I thought I was in charge of my own money? I did not appreciate being told what BOA would do with my account or my money.
Problem 6
My card was lost. I called and ask for a new card to be rushed to me. I paid $20.00 even though I thought that was too much. I called the next day and asked if I could have the tracking number of FedEx or whomever so I wouldn't have to bother them. I was told no tracking number or any information about my FedEX request existed. I spoke to the rep prior to making my order who stated the card would be in my hands within 2 days. A supervisor lied to me and said it can take up to 4 days. I expressed that she was not being truthful because if it takes 5-7 days for a card to be issues and I am paying for FedEx why would it take 4 days. I need my card to use it. I received my card the next day.
Problem 7
I disupted a mere $25.00 on my account. I was denied my claim and told provisional credit was not given. I was told to fill out a Affidavit form and it would be taken card of, however after reading the form, I needed to find out how long the process would take. So I called and the rep knew nothing and stated they had no such Dispute Department. That she could not give me a day or time. I expressed concerns of sending the form via fax to just anyone. I ended up not getting my $25.00 and simply closing my account.
My story is not as horrible as others. But I realized that I do need a bank who follows the principles I live by: respect, honesty, being genuine, caring, and having consideration. Without those basics- you don't have a very good company. I decided to go to another bank which seems to be trusting and trust my name.
I am sure BOA will rebut this and I would like to tell *you* who are reading this- you should have some since of honesty when you do business with hardworking indivduals. No company is perfect and your customers may bounce a check, but you have no right to take away their integrity. I was very hurt by this bank because I loved my bank. It felt like family. Now it is simply means nothing to me.
Aj
Long Branch, New York
U.S.A.
Click here to read other Rip Off Reports on Bank of America
7 Updates & Rebuttals
Steve
Phila,Pennsylvania,
U.S.A.
Bank of America charges fees regardless of whether the payment is on time.
#2Consumer Comment
Sat, December 24, 2005
The first thing to say is that the reason why Bank of America joined forces and took over Fleet is b/c the banks have a deadline with borrowing from the Fed Gov. If they can't make the time to do what they have to thats why theres all these mergers. Its called greed. They either have it or they don't. I found this out from a friend who is a franchise of a pizza company that I work for. Its just like say the airlines and that the companies rent since the Fed Gov owns the planes. This is what happens. Bank of America charges fees regardless of whether the payment is on time. I almost joined them but when I see charges I have a problem. I used to do atms so I seen what all the banks are like. Bnak of America actually agreed to get rid of the late fee that actually wasn't late but since they have 3pm est. then I could see if the bank was closing different story. I called up Bank of America to look over my records since I donate money to a charity with my vending and couldn't find what I wanted so they had to mail out and what do you know $3. charge copy fee per paper. How rude? Charge me for copies. I'm never using them again not b/c of the people that work for the bank the bank itself.
Steve
Phila,Pennsylvania,
U.S.A.
Bank of America charges fees regardless of whether the payment is on time.
#3Consumer Comment
Sat, December 24, 2005
The first thing to say is that the reason why Bank of America joined forces and took over Fleet is b/c the banks have a deadline with borrowing from the Fed Gov. If they can't make the time to do what they have to thats why theres all these mergers. Its called greed. They either have it or they don't. I found this out from a friend who is a franchise of a pizza company that I work for. Its just like say the airlines and that the companies rent since the Fed Gov owns the planes. This is what happens. Bank of America charges fees regardless of whether the payment is on time. I almost joined them but when I see charges I have a problem. I used to do atms so I seen what all the banks are like. Bnak of America actually agreed to get rid of the late fee that actually wasn't late but since they have 3pm est. then I could see if the bank was closing different story. I called up Bank of America to look over my records since I donate money to a charity with my vending and couldn't find what I wanted so they had to mail out and what do you know $3. charge copy fee per paper. How rude? Charge me for copies. I'm never using them again not b/c of the people that work for the bank the bank itself.
Steve
Phila,Pennsylvania,
U.S.A.
Bank of America charges fees regardless of whether the payment is on time.
#4Consumer Comment
Sat, December 24, 2005
The first thing to say is that the reason why Bank of America joined forces and took over Fleet is b/c the banks have a deadline with borrowing from the Fed Gov. If they can't make the time to do what they have to thats why theres all these mergers. Its called greed. They either have it or they don't. I found this out from a friend who is a franchise of a pizza company that I work for. Its just like say the airlines and that the companies rent since the Fed Gov owns the planes. This is what happens. Bank of America charges fees regardless of whether the payment is on time. I almost joined them but when I see charges I have a problem. I used to do atms so I seen what all the banks are like. Bnak of America actually agreed to get rid of the late fee that actually wasn't late but since they have 3pm est. then I could see if the bank was closing different story. I called up Bank of America to look over my records since I donate money to a charity with my vending and couldn't find what I wanted so they had to mail out and what do you know $3. charge copy fee per paper. How rude? Charge me for copies. I'm never using them again not b/c of the people that work for the bank the bank itself.
Steve
Phila,Pennsylvania,
U.S.A.
Bank of America charges fees regardless of whether the payment is on time.
#5Consumer Comment
Sat, December 24, 2005
The first thing to say is that the reason why Bank of America joined forces and took over Fleet is b/c the banks have a deadline with borrowing from the Fed Gov. If they can't make the time to do what they have to thats why theres all these mergers. Its called greed. They either have it or they don't. I found this out from a friend who is a franchise of a pizza company that I work for. Its just like say the airlines and that the companies rent since the Fed Gov owns the planes. This is what happens. Bank of America charges fees regardless of whether the payment is on time. I almost joined them but when I see charges I have a problem. I used to do atms so I seen what all the banks are like. Bnak of America actually agreed to get rid of the late fee that actually wasn't late but since they have 3pm est. then I could see if the bank was closing different story. I called up Bank of America to look over my records since I donate money to a charity with my vending and couldn't find what I wanted so they had to mail out and what do you know $3. charge copy fee per paper. How rude? Charge me for copies. I'm never using them again not b/c of the people that work for the bank the bank itself.
Aj
Long Branch,New York,
U.S.A.
BOA Update, (Response)
#6Author of original report
Thu, September 08, 2005
To respond accordingly, I was elecronically transferring througout the month. I wasn't aware of the fees however, I don't care for how they approach me regarding it. 1) Write me a letter and state your policy, 2) Give me several suggesting options to maintain or change my account. Do not send me a notice telling me what you are going to do. The ATM fees were double and triple charges for one transaction. Example...I went to Wachovia and took out $20.00 they charged me $2.00 for their service and I aware that BOA will charge me $1.50. However, BOA was charging me $1.50 2 or 3 times for the $20.00 transaction. I could see these charges on my account. That is wrong and I suppose goes against their policy. And as I said, I ignored it. Feel free to comment again. AJ
Ken
Randolph,Massachusetts,
U.S.A.
BoA and Fleet
#7Consumer Comment
Thu, September 08, 2005
I went through the same conversion. I thought that Fleet was a pretty crappy bank, and that BoA is much improved in regards to consumer banking. That being said, it doesn't take much to be much improved over Fleet. Regarding your savings transfers and the $3 fee, I am willing to bet that you were not doing the transfer with a teller, but rather electronically, in some fashion. Under federal regulations, you are only permitted 3 of these during a statement period, and if you consistently go over that number, the bank is required to take some action. That isn't anything unique to BoA, my credit union does it. ATM surcharges? Everyone does it, it has become a fact of life. You may find a smaller institution, (again a credit union usually) who doesn't surcharge, and larger banks will refund surcharges if you're a bazillionaire, but you should just get used to paying that buck and a half.
Robert
Wallingford,Connecticut,
U.S.A.
Larger banks, less consumer freindly.
#8Consumer Comment
Thu, September 08, 2005
With the frequent mergers of the last few decades I found my checking account changed hands too often. Eventually ended up closing my account with Fleet (which merged with Bank of Boston which merged with BOA ... you get the picture) and opened a new account with a smaller regional bank. And have been very happy with their service for over 6 years. Anyway, addressing problem 4 and 5, if I remember the banking regulations correctly, depending upon the account, an account holder is allowed to make any number of deposits within a 30 day period but is restricted to a certain number of withdrawls per 30 day period. You would have had that issue with any bank that you had your account with. I suppose there may be some allowance made for combining two different systems together during a merger but it seems you had to put up with a larger than usually number of problems.
